The property was very clean.. Places where trash can be left should be better marked.
Great price for what you get. Full kitchen, living room, dinning room.
The one thing that was confusing is after checking in at the welcome center, they had to draw on the map how to get there. Which normally wouldn't be an issue but you have to go through other hotel parking lot to get to the actual villas. Its not all in one place like it normally is. Some of the building are in a separate area.
Staff was great i got there a little early and they were able to get me checked in early. Close to so many stores ie walmart Ross and Publix. Also tons of food choices near by. The kids area was perfect for my children.
Upon arrival you have to go to next office to obtain parking permit. They ask a series of questions... like are you married and is your spouse with you? I'm not interested in a time share, just need to rest. Upon arriving in our room, it soars that the last customers just left. Televisions were on, beds messed up, towels on the floor and their packet still on counter. Unable to relax, had to wait for housekeeping manager. Morning of check out, we had no water? Called front desk and waiting for maintenance. The hotel couldn't tell if building issue or city issue? Waste of money!!
Great place for families headed to the parks!
Though I enjoyed our stay I was very disappointed when our flight got cancelled due to a winter storm in NYC and asked if how much would it cost to stay a few more days at calypso cay and your counter person was adamant that it would be $250 a night. I just felt with the resort half empty and under the conditions of us having to stay longer out of a courtesy on calypso's behalf we should have been offered a better deal. In all actually you lost money since your facilities was only half full. We left and went else where which was more accommodating.
The dryer did not work in our unit and the light/fan switches seem to be wired incorrectly however the unit was very spacious, clean and quiet. Overall I was pleased with this choice.
Staff was friendly. Grounds were nice. But check-in process was a pain. Had to return to the office 3 times. Floors in the rooms are pretty much nasty. Don't think they've been significantly cleaned in months. Other than that, it was a fine stay.
They are trying to sell the property as well. The bed sheets where dirty and had stains.
Location was wonderful and activities for kids are amazing
The pools and how clean the place was
I got a few nights for my birthday, & I wanted my visitors to join me for a swim, but they have wrist bands requirements so they couldn't join us . Because we only had enough for us. Also, we asked the guy at the bar for a plastic cup to avoid bringing in glass container, and he made it a big deal that we even asked him how much does he want to charge us for an empty plastic cup , in which any other hotel would of just given it to us not questions asked. I avoided the bar after that. I won't tip a man who's rude over a plastic cup. People around we're shooked as they saw the man giving us a hard time for a plastic cup.
The staff sucks seriously just garbage
The property was very clean.. Places where trash can be left should be better marked.
Thank you for taking the time to leave a review, it means a lot to the team. We are glad you had a good stay, and we look forward to seeing you again soon. We are addressing signage issues throughout the property, thank you for that feedback.
Thank you for taking the time to leave a review, it means a lot to the team. We are glad you had a good stay, and we look forward to seeing you again soon.
Great price for what you get. Full kitchen, living room, dinning room.
We are delighted that you had a positive experience at Calypso Cay and look forward to seeing you again soon.
The one thing that was confusing is after checking in at the welcome center, they had to draw on the map how to get there. Which normally wouldn't be an issue but you have to go through other hotel parking lot to get to the actual villas. Its not all in one place like it normally is. Some of the building are in a separate area.
Dear Samantha, thank you for rating your stay at Calypso Cay Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Staff was great i got there a little early and they were able to get me checked in early. Close to so many stores ie walmart Ross and Publix. Also tons of food choices near by. The kids area was perfect for my children.
Dear Jeff, it is always exciting to hear from our guests, and we are pleased that we exceeded your expectations at Calypso Cay Resort. We focus on giving each guest an enriching experience with inspired surroundings at our award-winning hotel. We appreciate your recommendation and look forward to your next visit.
Upon arrival you have to go to next office to obtain parking permit. They ask a series of questions... like are you married and is your spouse with you? I'm not interested in a time share, just need to rest. Upon arriving in our room, it soars that the last customers just left. Televisions were on, beds messed up, towels on the floor and their packet still on counter. Unable to relax, had to wait for housekeeping manager. Morning of check out, we had no water? Called front desk and waiting for maintenance. The hotel couldn't tell if building issue or city issue? Waste of money!!
Thank you for sharing your review. Your feedback is very important to us as we continue to improve the guest experience. We are deeply sorry to hear that your recent stay with us was not up to standards. These issues have been brought to the attention of our management team and are being investigated so we can work to resolve this moving forward. We hope to have the opportunity to welcome you back for a more enjoyable visit in the future.
Great place for families headed to the parks!
• Dear Michael, it is always exciting to hear from our guests, and we are pleased that we exceeded your expectations at Calypso Cay Resort. We focus on giving each guest an enriching experience with inspired surroundings at our award-winning hotel. We appreciate your recommendation and look forward to your next visit.
Though I enjoyed our stay I was very disappointed when our flight got cancelled due to a winter storm in NYC and asked if how much would it cost to stay a few more days at calypso cay and your counter person was adamant that it would be $250 a night. I just felt with the resort half empty and under the conditions of us having to stay longer out of a courtesy on calypso's behalf we should have been offered a better deal. In all actually you lost money since your facilities was only half full. We left and went else where which was more accommodating.
Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each stay. We are very grateful for your comments about the aspects of the room/property that need to be updated. It is our pleasure to announce that we will be implementing many of these enhancements within the next months. Our main priority is to be able to offer a very well-kept and comfortable environment. We hope we can convince you to change your mind so that you visit us again.
Thank you for providing your feedback, we look forward to welcoming you back in near future!