Our room didn’t have wifi and the front desk nor the AT&T service did anything about it. The bathroom didn’t have shampoo or body wash in the containers. There was only 1 bag to make coffee and the smell of marijuana was everywhere. Definitely not what we expected from a Hilton
Our room was old and outdated. The mattress was uncomfortable and the dressers were old. The bathroom had a strange odor. The AC unit didn’t work properly so the room was freezing cold at all times. The resort overall had a nice vibe.
No comment
The worst experience I had ever had. After a long day of traveling we arrived doing a late check bc of our travelings delay. It’s me, my husband & 2 small children. We walked into our room in about 11pm to a room that smelled so bad, immediately slapped you in the face as soon as you open the door. It’s smelled like cigarettes and just pure dirty. After we tried to bypass the smell of the room bc we were so tired at this point. We just wanted to get to bed. We went to shower to find out the there was nothing but cold water. At this moment I was beyond frustrated & decided to call the front desk. No one picked up after call a few times. Again it was very late, so I’m unsure how busy the front desk was bc upon checking in, there were 4 staff at the front desk checking in guests. I walked to front desk which it was quite the walk considering the put us in there “family friendly” tower as described on the website when booking. When I arrived to the front desk, I expressed my frustration to the “manager” & told him about the shower and he immediately admitted that 3 or their towers didn’t have hot water. I immediately asked the possibility to be moved to another room bc at this point we just want to shower & get to bed. I even asked for a single bed. Without even looking in the pc, he said they were all booked. Which it was hard to believe bc how big the hotel is. I asked for a refund. Without hesitation or any apology, the manager said ok. I asked for business card, he said no.
the staff. Rodrigo in dining...the team at the Entrance...all ..sterling
Nice people
I liked the villas. I loved the laguna breakfast. I enjoyed the atmosphere and the pool table. The ping pong balls were all broken so we couldnt play. The mini golf was starting to fall apart and covered in leaves. We were promised free breakfast and only got 2 instead of for the whole family(I had to pay extra). However, it was a pleasant place and overall stay.
When I booked it said breakfast included. Only 2 breakfast were included. I booked my rental car through Orbitz as well and you should not be using them. They are major upsellers and gave us an suv of the wrong size among other issues. There is a good chance that I will stop using Orbitz even though I am a vip
No blankets, refrigerator wasn't working, heater wasn't working, and stuff was still in the room from previous guest
Very tired. Large property; was probably quite desirable 20 years ago. Staff was lovely.
Excellent location to everywhere.
They have hidden charge
Aquatica is a short stroll from DoubleTree by Hilton Hotel Orlando at SeaWorld, and other popular attractions like Orange County Convention Center are within a mile (2 km). This 1042-room, 4-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room.
Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Guests of DoubleTree by Hilton Hotel Orlando at SeaWorld enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Self parking is offered for USD 30 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, meeting rooms, and conference space.
Our room didn’t have wifi and the front desk nor the AT&T service did anything about it. The bathroom didn’t have shampoo or body wash in the containers. There was only 1 bag to make coffee and the smell of marijuana was everywhere. Definitely not what we expected from a Hilton
Our room was old and outdated. The mattress was uncomfortable and the dressers were old. The bathroom had a strange odor. The AC unit didn’t work properly so the room was freezing cold at all times. The resort overall had a nice vibe.
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.
No comment
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.
The worst experience I had ever had. After a long day of traveling we arrived doing a late check bc of our travelings delay. It’s me, my husband & 2 small children. We walked into our room in about 11pm to a room that smelled so bad, immediately slapped you in the face as soon as you open the door. It’s smelled like cigarettes and just pure dirty. After we tried to bypass the smell of the room bc we were so tired at this point. We just wanted to get to bed. We went to shower to find out the there was nothing but cold water. At this moment I was beyond frustrated & decided to call the front desk. No one picked up after call a few times. Again it was very late, so I’m unsure how busy the front desk was bc upon checking in, there were 4 staff at the front desk checking in guests. I walked to front desk which it was quite the walk considering the put us in there “family friendly” tower as described on the website when booking. When I arrived to the front desk, I expressed my frustration to the “manager” & told him about the shower and he immediately admitted that 3 or their towers didn’t have hot water. I immediately asked the possibility to be moved to another room bc at this point we just want to shower & get to bed. I even asked for a single bed. Without even looking in the pc, he said they were all booked. Which it was hard to believe bc how big the hotel is. I asked for a refund. Without hesitation or any apology, the manager said ok. I asked for business card, he said no.
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. May and June are the perfect time to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. We have just added our Backyard BBQ with LIVE music Thursday, Friday, and Sundays. On weekends, we often feature an outdoor, family movie night.
Thank you for your review. Many of the guest comments on this site reference our wonderful customer service and the tremendous value our resort offers. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest.
the staff. Rodrigo in dining...the team at the Entrance...all ..sterling
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!
Nice people
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.