The food no good
Would be better if it were adult only and if the pool was opened longer. Also the entertainment if it was more of culture, we’re in Mexico. Have a real mariachi Mexican music and so forth.
My family and I really enjoyed this visit to Riu Vallarta. The staff is amazing and so friendly. I would say they should play better music at the common areas like the lobby bar and the sport bar. Something more fun and not so old as they were playing most of the time. Teresa, Angel, Melvin, Paula, Claudia, Tania , wilmer and Eva. God these people are the best at what they do and really loved what they’re have been doing for years. Thank you so much guys and keep that amazing energy and kindness always.
The food in the buffet and restaurants are above average, food at the pool is below average. Beverages are as low shelf booze as you can get. Pool Bar does not have enough staff. You wait 15 min at least for a drink. Rooms were very clean but outdated. The staff slid a note under our door and asked for me to go to the front desk. I was at the ocean so my wife went and they accused me of trying to break into other guests rooms. My wife told them that is nothing my husband would do, and asked if they had the right person. They said they checked security cameras and it was me. My wife then asked for the description. They said it was a 6'2" African American. I am a 5'10" Caucasian. They said she could leave and no apology was given. The next night we returned from the pool and there was a man trying to use a key to get into our room. I asked what he was doing and he ran off saying sorry wrong room. We went and told the front desk and they said they would check the cameras and get back to us. They never did and when we asked the next day they had no clue what we were talking about. My wife did not feel safe the rest of the trip. Would not recomend and will not be returning.
The week we were there was during renovation of front lobby floor. Jack hammering all day which we could hear on 8th floor
More waiters around the pools.
bad food, worst customer service. will never visit again.
Nice property
We were pleased with hotel, staffs, amenities, food options,
The human warming
People friendly.
Will come back again
When we arrived at the Riu, it was approx. 2 pm. We knew check in was not until 3, so we were not surprised that our room was not ready. They gave us our bands and we went and ate lunch and walked around the resort. When we went back up to the lobby at about 3, they said it was still not ready, but to give them 15 minutes. We gave them an hour. Meantime all these buses are coming in, and people are going to their rooms. Went up to the desk around 4:15 and asked about our room, she said it was still not ready, and give her about 15 minutes and they would e-mail me when it was ready. I had told her multiple times my phone was dead. I started getting upset, and asked about all the people I have seen come in and go to their rooms. Why can't I get one of those. Just as I started to ask to see a manager she said oh your room is ready. She gave us our room key, and started to walk away. I said, how do we get to our room? She pointed and said elevators are down that hall. Any time I asked a question she would refer me to the app. The staff was not friendly or helpful. I normally say good morning to staff I meet along the way in the morning. I would say buenos dias and they would just look at me. I will say our maid was fantastic. She made little characters out of the towels every day. Food was okay. Typical resort food. Not bad, but not fantastic. I will think twice before staying at a Riu again.
Bay of Banderas is a short stroll from Riu Vallarta - All Inclusive, and other popular attractions like Nuevo Vallarta Beach are within a mile (2 km). This 678-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 4 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at Don Rafael, one of 4 onsite restaurants.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Balconies or patios, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of Riu Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
The food no good
Would be better if it were adult only and if the pool was opened longer. Also the entertainment if it was more of culture, we’re in Mexico. Have a real mariachi Mexican music and so forth.
Dear Alexandria,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon, Alexandria.Warmest Regards!Hotel Riu VallartaOnline Reputation Manager
My family and I really enjoyed this visit to Riu Vallarta. The staff is amazing and so friendly. I would say they should play better music at the common areas like the lobby bar and the sport bar. Something more fun and not so old as they were playing most of the time. Teresa, Angel, Melvin, Paula, Claudia, Tania , wilmer and Eva. God these people are the best at what they do and really loved what they’re have been doing for years. Thank you so much guys and keep that amazing energy and kindness always.
Dear Victor,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Vallarta. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu VallartaOnline Reputation Manager
The food in the buffet and restaurants are above average, food at the pool is below average. Beverages are as low shelf booze as you can get. Pool Bar does not have enough staff. You wait 15 min at least for a drink. Rooms were very clean but outdated. The staff slid a note under our door and asked for me to go to the front desk. I was at the ocean so my wife went and they accused me of trying to break into other guests rooms. My wife told them that is nothing my husband would do, and asked if they had the right person. They said they checked security cameras and it was me. My wife then asked for the description. They said it was a 6'2" African American. I am a 5'10" Caucasian. They said she could leave and no apology was given. The next night we returned from the pool and there was a man trying to use a key to get into our room. I asked what he was doing and he ran off saying sorry wrong room. We went and told the front desk and they said they would check the cameras and get back to us. They never did and when we asked the next day they had no clue what we were talking about. My wife did not feel safe the rest of the trip. Would not recomend and will not be returning.
Dear Craig Richard,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We are sorry to read the mentioned situation and we would like to apologize for the confusion and the inconvenience this caused. Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu VallartaOnline Reputation Manager
The week we were there was during renovation of front lobby floor. Jack hammering all day which we could hear on 8th floor
Dear William James,Thank you very much for your review! We are extremely concerned to learn about your disappointing experience with the construction taking place during your stay and we would like to apologize for any inconveniences that you may have experienced. We hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu VallartaOnline Reputation Manager
More waiters around the pools.
Dear Jorge,thank you for your words. Rest assured that your words will be taken into account as we understand that there is always room for improvement.We look forward to welcoming you again soon.Best regards,Hotel Riu VallartaOnline Reputation Manager
Dear Jose,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu VallartaOnline Reputation Manager