The resort credit offered as part of the "VIP" treatment is a scam. They do not provide them as stated in the description. Orbitz attempted to get them to refund me the amount they charged on my credit card, but the property would not comply. Why are they even allowed to post this here?
Beautiful resort property! Had to jump through a lot of hoops and spent way too much time tryin to troubleshoot several issues with our accommodations…never ever received the resort credits that were promised to me….even after going to try and resolve with three different staff members.
We were at the property five years ago. Very few updates have been done since then. The ocean outside of the resort is full of seaweed!
Staff was great and accommodating. The beach was quiet and the water is brown so if you are looking for waves or turquoise water then this is not the place for you. We first day at ER because my daughter eat a peanut that was in vegetable roll and she is highly allergic but the staff told there’s no peanut. Luckily we had epiphanies and ambulance came right away which saved her life. The manager payed for all medical bills and the staff made her meals separately through out the rest of the stay. Also, the grand is the new resort and is not included with Nizuc or sunrise and they will try to sell you during your stay. Overall the dining options, pool area and staff were great. They worked really hard to ensure your enjoying your stay.
Love the variety of restaurants that is available within resort. Did not like all the rooms are outside the main lobby. It was quite a walk
needs more activities on beach and in water.
Great Staff, Great Food, beautiful gardens, great ocean view and great amenities!
overall property condition was very good, staff very friendly and ready to help
great resort, excellent service.
Moon Palace Nizuc - All inclusive places you 0.9 mi (1.5 km) from Moon Palace Golf Club. This 709-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.
Free buffet breakfast is included with your stay. Get your fill of Mexican cuisine for breakfast, or dinner at Caporales, one of 6 onsite restaurants, or enjoy the pool views at Arrecifes. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect to find free WiFi and 47-inch Smart TVs with digital channels and Netflix. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include indoor private spa tubs, balconies, and minibars.
Moon Palace Nizuc - All inclusive features a golf course, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with access to locker space, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and outdoor tennis courts.
The resort credit offered as part of the "VIP" treatment is a scam. They do not provide them as stated in the description. Orbitz attempted to get them to refund me the amount they charged on my credit card, but the property would not comply. Why are they even allowed to post this here?
Dear Melissa;Thank you for choosing us, it was a pleasure to welcome you.We are sorry to receive your low rating, you can be confident that your feedback is very important to us.We remain at your service.Regards,
Beautiful resort property! Had to jump through a lot of hoops and spent way too much time tryin to troubleshoot several issues with our accommodations…never ever received the resort credits that were promised to me….even after going to try and resolve with three different staff members.
Dear Mrs. Ann. Each one of our reviews is highly important to us, thank you for giving us a detailed review of every moment during your stay with us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.
We were at the property five years ago. Very few updates have been done since then. The ocean outside of the resort is full of seaweed!
Dear Scott. Each one of our reviews is highly important to us, thank you for giving us a detailed review of every moment during your stay with us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.Please know that we will be happy to welcome you back for a vacation getaway.
Dear Yosi. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Staff was great and accommodating. The beach was quiet and the water is brown so if you are looking for waves or turquoise water then this is not the place for you. We first day at ER because my daughter eat a peanut that was in vegetable roll and she is highly allergic but the staff told there’s no peanut. Luckily we had epiphanies and ambulance came right away which saved her life. The manager payed for all medical bills and the staff made her meals separately through out the rest of the stay. Also, the grand is the new resort and is not included with Nizuc or sunrise and they will try to sell you during your stay. Overall the dining options, pool area and staff were great. They worked really hard to ensure your enjoying your stay.
Dear Mehul. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.
Love the variety of restaurants that is available within resort. Did not like all the rooms are outside the main lobby. It was quite a walk
Dear Amy. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Dear Arber, It was a pleasure welcoming you to Moon Palace Nizuc. We hope to see you again very soon for another incredible experience. Greetings,
Dear Charles,Thank you for choosing to vacation with us here at Moon Palace Cancun. We thank you for taking the time to share your feedback. We are sorry to hear that you were not pleased with the resort credit. We are aware you were in contact with an agent during your stay, but fail to mention your dissatisfaction. He could have provided you with more clarity about the resort credits. We are sorry for ay misunderstanding or inconveniences caused. We do hope hope you had a pleasant stay and we hope to welcome you back.Best Regards