Beach is not good. Go there to enjoy the pool and other amenities. Big groups can have lots of fun.
Staff was phenemonal at this resort. The pools and activities were great. The restaurants need some work with reservations and seating. If it isn't a buffet, book your reservations for dinner a week before you arrive at the resort.
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Room service was completely hit or miss, getting wrong orders or hot food that was cold. Otherwise was a pleasant stay if you dont look too closely at the building maintenence
Thank you for cery good vacations
Great
Plenty of options to explore.
Staff was very professional and friendly , issues was addressed immediately
Everything was amazing, all staff except the pool bar staff at mizuc was always rude and not friendly at all. It makes me feel like I didn’t pay enough to ask them for a drink. I can’t remember the names, finely, on my last day there was a really nice guy at the bar. Everything else was just wonderful. Definitely coming back and will report the pool bar staff, bartenders and waiters, thanks to all others workers that made my vacation an amazing experience at moon Palace. Totally recommend. Remember to use Uber, taxies are extremely expensive.
Property was Awsome and service was amazing aswell lot of options to eat and definitely kid’s friendly. Only thing you won’t get good beaches if you are more beach person then you have to go out side of the property for beaches other then that beautiful resort….
Very nice property . Awesome staff.
The resort is very big and there were a lot of things to do! The staff was very friendly and helpful.
Beautiful property! My ONLY complaint if I had to be picky, was random garbage (straw wrappers, food crumbs,etc) in some of the pools. It wasn’t everywhere
Located 2.5 mi (4.1 km) from Moon Palace Golf Club, Moon Palace Cancún - All Inclusive is within a 15-minute drive of other popular attractions like Riviera Cancun Golf Resort. This 2036-room property has 7 outdoor pools along with a golf course and a marina.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 11:00 AM. Relish the Asian cuisine at Momo Teppanyaki, one of 16 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafes, and mingle with other guests at the free daily manager's reception.
55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include indoor private spa tubs, balconies, and minibars.
Moon Palace Cancún - All Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 7 outdoor pools, a nightclub, and karaoke.
Dear Serah,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your ratings on your experience. We would like to hear more about your stay. We are inviting you to write to us and tell us more about your experience. We look forward to hearing form you.Best Regards
Dear Gerald,We would like to thank you for choosing Moon Palace Cancun as your resort destination. We would like to hear more about your stay, so we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you.Best Regards
Beach is not good. Go there to enjoy the pool and other amenities. Big groups can have lots of fun.
Hello Srikanth Reddy,Thank you for sharing your 4 stars ratings and your recommendation. We appreciate your feedback and we hope to welcome you back soon.Best Regards
Hello Cynthia,Thank you for sharing your feedback.We are would like to hear more about your stay, we are kindly asking that you write to us and tell us more about your recent stay. We look forward to hearing from you.Best Regards
Staff was phenemonal at this resort. The pools and activities were great. The restaurants need some work with reservations and seating. If it isn't a buffet, book your reservations for dinner a week before you arrive at the resort.
Hello Robert,Excellent!Thank you for sharing your fantastic review and your recommendation. We appreciate your review and we hope to have you vacation with us again.Best Regards
Dear Dhaval,We appreciate you taking the time to tell us about your stay. We would like to hear more about your experience, we are kindly asking you write to us and tell us more about your stay. We look forward to hearing from you.Kindest Regards
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Dear Joga Singh;Thank you for choosing us, it was a pleasure to welcome you at Moon Palace Cancun.We are sorry to receive your low rating, you can be confident that for us your feedback is very important, please do not hesitate to contact us and tell us more about your experience.We remain at your service.Regards,
Dear Kailasapathy;We are happy to learn that we have met your expectations, thank you for the positive rating, we hope to have the pleasure of welcoming you again at Moon Palace Cancun.Regards,
Room service was completely hit or miss, getting wrong orders or hot food that was cold. Otherwise was a pleasant stay if you dont look too closely at the building maintenence
Dear Matt;Thank you for choosing us, it was a pleasure to welcome you.We appreciate receiving your feedback as it is very important for us and helps us to improve, you can be sure that it has been shared with the corresponding teams to improve accordingly.We are at your service.Regards,
Dear Mr Jeff A.Thank you so much for your wonderful review! Our team will be delighted to serve you once again. Best regards.