Dining experience could be better. The restaurants had food that was under par. We tried different restaurants and the verdict was same, poor quality that missed the mark of the restaurant's theme.
Customer service is #1,the staff is so helpful, the French, the el rancho ,Japanese were my favorite restaurants
Spent 5 days here with my family, 3 kids (7-9yo) and hubby. Room was clean, comfortable, view was beautiful. 2 full beds, pull out sofa. Only complaint is lack of storage. There was a closet, but only space for hanging and open shelves. Drawers would be nice to organize and keep things clean. Our room was cleaned each day and our refrigerator was stocked. Grounds were beautiful, lots of walking, but we didn't mind. Shuttle available, but we didn't use it. Once you learn the way around, you could find short cuts where you want to go. Wildlife is entertaining, fun to watch, but it was annoying to see so many people disregard the signs and feeding the animals. Kids club is a nice feature for our family, but we waited until several days in to utilize it, and when we wanted to use it, it was closed. No fault of the resort, more so our planning. The kids had fun when the were there. It seemed like the girls working there could use an extra hand, as when we were there they seemed to be pulled in many different directions. Food was OK. With big family, we were only able to score reservations 2 of the 5 nites and ate at the buffet the others. Enjoyed hibachi and the steakhouse. BBQ is great during the day by the beach! Staff was kind and helpful. We would love to return!
Overall the place is good, but not what I would call great. Very big resort and very “grand” looking but be prepared for a lot of walking. The jungle surroundings and animals that you see were very nice and unique. Lots of monkeys were fun to watch. Beach area was small but beautiful. Food was always good but very few items were what I would call great. Desserts were mostly flavorless. Lots of places and choices to eat and drink. Entertainment was probably more suited to kids and was not that good (IMO). Our rooms were nice and clean but ready for an update. In fact, throughout the resort I saw lots of things that are in need of updates such as uneven walkways, crumbling stairs, grout in pools just to name a few. Like I stated in the beginning we had a good trip and nice place but probably not our favorite.
I loved the resort. My only downfall was the seaweed had the beach shut down our entire trip and the last night I found a bug on my broccoli but everything else was fantastic!
The shuttle does not run in a timely manner. Some of the staff are rude. It’s hit or miss with the staff. The tub in our room was dirty. The room service takes an hour, if it actually arrives. I would not recommend the resort to a friend.
My husband and I had a wonderful time at this resort! We loved having the beach option as well as the pools. The staff were so kind and helpful! It was nice to have many different options for food. We enjoyed the buffets however the restaurant food was not as good. I thought the Mexican food would be amazing as we were in Mexico however the food was too influenced by other cultures and I wish we could have experienced more of that authenticity of Mexican food while in Mexico! All around thought we had so much fun and were thankful to have the hidden cove, the beach, the 3 different pools, all the different animals, the lazy river, and the disco. Lastly we loved having a balcony where we could watch the wildlife and play cards!
The overall experience was good, however the food was average, the drinks were made out of who knows what brand of liquor. If I wanted known brands (bacardi, absolut, baileys, etc) I had to go to the main lobby bar to get them, other wise, The only thing offered was cheap and unknown brands. The rooma were spacious and very clean, but the hotel itself looks outdated. There is a lot of walki g in between buildings and the golf cart were rarely available.
Very small beach with little sand, lot of trash near to the beach. Dirty beach chairs. Golf carts needed to transport you around the property, many times they are not available or the drivers neglect to pick you up. You will waist lot of vacation time just waiting or forced to walk long distances. Noise nights especially if you stay in first floor, zooming golf carts, hotel personnel using walkie-talkie and drunk people will keep you awake all night. Poor quality food at buffets
Great clean place to stay
I didn’t like the staff special the transportation inside the resort. The resort is more for club members than for regular customers. I have been in 5 resort and this is the worst.. I only like the pool and the pool bar. People on the pool bar were super nice..
Big, huge, beautiful place. Be ready to walk everywhere with comfy shoes. I'm in a bad shape and brought terrible shoes, so my fault. Everything else is just great.
There was a leak in our room. We were on the 1st floor when I told the staff they tried to blame it on the rain which of course was impossible being on the bottom of 3 other floors. The food was horrible, food was cold and there were flies over the food. We were treated less than by the staff catering favorable to the European guests. We also found a scorpion in our room and the too smelled excessive moisture.
This is a great place to stay if ypu are interested in animals. The gardens are also beautiful.
Mariana was amazing!! She assisted us throughout our stay. Thank you!
Nice vacation spot and the food is great.
I don’t recommend this hotel to anyone. Don’t waste your money and time going there. The place is understaffed, some of the employees are rude and they don’t provide help to the customers. The hotel is dirty and old. Don’t even try to use the gym, is a filthy mess! When I complained about it, the answer they provided was people don’t go there to use the gym, they go for vacation! I have pictures and videos of the horrible conditions of this hotel. The gave us such a hard time when tried to do early checkout. I had both of my elder parents with me and they didn’t care about it. It took 1 hour and 20 minutes for them to complete my check-out. There’s no AC at the lobby and they kept us waiting there for so long without providing the reason of our waiting. Once again, DON’T GO there if you are looking for a good place to spend your vacation time.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is located within a few miles (5 km) of Akumal Beach and Hekab Be Biblioteca. This 934-room, 4-star property has 3 outdoor pools along with a private beach and a full-service spa.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 10 restaurants, including Akumal and Tulum, which has ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect WiFi and Smart TVs with cable channels. Along with relaxing touches like hydromassage showers and jetted tubs, bathrooms offer hair dryers and designer toiletries. Private spa tubs, dryers, and free minibar items are also available.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and access to locker space. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
Dining experience could be better. The restaurants had food that was under par. We tried different restaurants and the verdict was same, poor quality that missed the mark of the restaurant's theme.
Dear Jana, First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope to see you again here with us to have another wonderful vacation. Warm regards, Monica GarciaAssistant Manager
Customer service is #1,the staff is so helpful, the French, the el rancho ,Japanese were my favorite restaurants
Dear Jeff, We are delighted to hear that you experienced top-notch customer service during your stay at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to know that our staff's helpfulness made a positive impression on you. We are also thrilled that you enjoyed dining at our French, El Rancho, and Japanese restaurants. Your feedback is greatly appreciated, and we cannot wait to welcome you back for another exceptional experience at our resort. Warm regards, Mónica Garcia Assistant Manager
Spent 5 days here with my family, 3 kids (7-9yo) and hubby. Room was clean, comfortable, view was beautiful. 2 full beds, pull out sofa. Only complaint is lack of storage. There was a closet, but only space for hanging and open shelves. Drawers would be nice to organize and keep things clean. Our room was cleaned each day and our refrigerator was stocked. Grounds were beautiful, lots of walking, but we didn't mind. Shuttle available, but we didn't use it. Once you learn the way around, you could find short cuts where you want to go. Wildlife is entertaining, fun to watch, but it was annoying to see so many people disregard the signs and feeding the animals. Kids club is a nice feature for our family, but we waited until several days in to utilize it, and when we wanted to use it, it was closed. No fault of the resort, more so our planning. The kids had fun when the were there. It seemed like the girls working there could use an extra hand, as when we were there they seemed to be pulled in many different directions. Food was OK. With big family, we were only able to score reservations 2 of the 5 nites and ate at the buffet the others. Enjoyed hibachi and the steakhouse. BBQ is great during the day by the beach! Staff was kind and helpful. We would love to return!
Dear Kara, Thank you for sharing your experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you and your family had a pleasant stay in a clean and comfortable room with a beautiful view. It is wonderful to know that the grounds were beautiful, and you enjoyed the wildlife, despite some guests disregarding the signs. We apologize for any inconvenience with the Kids Club scheduling and appreciate your understanding. We are glad to hear you enjoyed the hibachi, steakhouse, and beach BBQ. Your positive comments about the kind and helpful staff are greatly appreciated. We look forward to welcoming you and your family back for another enjoyable stay in the future. Kind regards, Monica GarciaAssistant Manager
Overall the place is good, but not what I would call great. Very big resort and very “grand” looking but be prepared for a lot of walking. The jungle surroundings and animals that you see were very nice and unique. Lots of monkeys were fun to watch. Beach area was small but beautiful. Food was always good but very few items were what I would call great. Desserts were mostly flavorless. Lots of places and choices to eat and drink. Entertainment was probably more suited to kids and was not that good (IMO). Our rooms were nice and clean but ready for an update. In fact, throughout the resort I saw lots of things that are in need of updates such as uneven walkways, crumbling stairs, grout in pools just to name a few. Like I stated in the beginning we had a good trip and nice place but probably not our favorite.
Dear Eric, Thank you for choosing our resort and for sharing your recent experience with us. We are glad you enjoyed the jungle surroundings, wildlife, and the beautiful beach. Your feedback about food, entertainment, and room updates is appreciated and will be used to enhance our services.We hope to have the chance to welcome you back for an even better experience in the future.Warm regards, Mónica GarciaAssistant Manager
Dear Sergey, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We just noticed your rating and we are very disappointed to learn that we did not meet your expectations at 100%,your scores have been sent to the correspondent managers. Finally, we hope that the good moments lived in the hotel can be stronger than the bad ones, and have the opportunity to exceed your expectations in a future vacation in company of your loved ones. Kind Regards, Monica GarciaAssistant Manager
I loved the resort. My only downfall was the seaweed had the beach shut down our entire trip and the last night I found a bug on my broccoli but everything else was fantastic!
Dear Mrs. Leann, Thank you for sharing your experience at the Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to hear that you loved our resort and had a fantastic overall experience. We apologize for the inconvenience caused by the seaweed issue, impacting the accessibility of the beach during your stay. Additionally, we regret the occurrence of a bug found in your meal; this is not reflective of our usual standards, and we apologize for any discomfort caused.Thank you for your understanding, and we hope to welcome you back for an even better stay.Warm regards,Monica GarciaAssistant Manager
The shuttle does not run in a timely manner. Some of the staff are rude. It’s hit or miss with the staff. The tub in our room was dirty. The room service takes an hour, if it actually arrives. I would not recommend the resort to a friend.
Dear Vanessa, Thank you for sharing your feedback regarding your recent experience at the Grand Sirenis Riviera Maya Resort & Spa.We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to hear about the inconsistencies in our shuttle service, staff behavior, room cleanliness, and room service timeliness. Please rest assured that your concerns have been taken seriously, and we will address these issues with our respective departments to ensure immediate improvement and prevent such occurrences in the future.Should you reconsider and give us another chance, we would welcome the opportunity to regain your trust and provide a more enjoyable stay.Warm regards,Monica GarciaAssistant Manager
Dear Jessica, We noticed your rating and would like to know more about your stay. Your satisfaction is important to us, and we want to ensure we address any areas that may have fallen short of your expectations. Please do not hesitate to provide us with more information so we can better serve you in the future. We hope to have your feedback and again, thank you very much for your time. Kind regards. Mónica GarciaAssistant Manager
My husband and I had a wonderful time at this resort! We loved having the beach option as well as the pools. The staff were so kind and helpful! It was nice to have many different options for food. We enjoyed the buffets however the restaurant food was not as good. I thought the Mexican food would be amazing as we were in Mexico however the food was too influenced by other cultures and I wish we could have experienced more of that authenticity of Mexican food while in Mexico! All around thought we had so much fun and were thankful to have the hidden cove, the beach, the 3 different pools, all the different animals, the lazy river, and the disco. Lastly we loved having a balcony where we could watch the wildlife and play cards!
Dear Jacob, We are thrilled to hear that you and your husband had a wonderful time at Grand Sirenis Riviera Maya Resort & Spa! Thank you for taking the time to share your experience with us.It brings us immense joy to know that you enjoyed the variety of amenities our resort has to offer, from the beach and pools to our attentive staff's service. We appreciate your positive feedback regarding the buffet options and are grateful for your constructive comments about the restaurant food. We are delighted that you found pleasure in exploring our hidden cove, beaches, diverse pools, wildlife, lazy river, disco, and the serene moments on your balcony. Providing a memorable and enjoyable stay is our top priority, and we are thrilled to have contributed to your experience.Thank you for choosing our resort, and we hope to welcome you back soon for another amazing stay.Warm regards,Mónica GarciaAssistant Manager
Dear Stephen,We extend our gratitude for taking the time to provide feedback regarding your recent dining experience at Grand Sirenis Riviera Maya Resort & Spa.We genuinely regret any inconvenience caused by the quality of our restaurants not meeting your expectations. Your insights hold great importance to us, and we are committed to thoroughly examining your concerns with our department to ensure necessary improvements are made promptly.Despite this setback, we trust that other facets of your stay were enjoyable.Your continued patronage means a great deal to us, and we eagerly anticipate the opportunity to surpass your expectations during future visits.Warm regards, Juan MaríAssistant Manager