Definitely would like to return. This place was awesome
The service and food was just ok. The room was nice, however when we asked for clean sheets we noticed that they did not give us fresh sheets and I could still see the makeup I had gotten on the pillowcase there. I’ve had better food at other resorts, and better customer service but I will say it was an older crowd which we liked because it was more quiet.
It was excellent vacation and excellent resort and all services. Thank you very much. Will be back again.
Relaxing quiet environment
Recently updated and beautiful! They seemed a little short staffed compared to other RIU’s we’ve stayed in. Had to wait for service on beaches even in elite. Staff was super friendly though.
The food, drinks and room were wonderful.
Nice place
Our last day was also their last day before the remodel. They had the entire hotel torn apart before we left and had only offered one dining option for the last day and a half. I understand but we also paid a lot for a spa treatment and it was also completely torn. One hot tub working, everything cleared out and construction noise while having our massages.
Great place for vacation the only inconvenience was the avocado restaurant one of the waitresses was so rut
Great service, excellent food
Muy bonito muy buen servicio
The property was very nice. The food was delicious.
i reserved 3 rooms with double beds and never got at least one the front desk told me at checking in they were going to change me to another room and never did very disappointed
The staff is very friendly, very accommodating, and ready to help you anytime. The food was outstanding with a huge variety. 24hr room service, coupled with it being an all inclusive resort makes the facility one best I have been at.
This was our second time staying at this resort! Our family had a fabulous time.
The resort is beautiful and clean, but the bed’s were very uncomfortable. Also the swimming pool was dirty with kids throwing up and we could see that they cleaned the throw up but still people could stay in the pool. There was lots of chlorine in the pool. The food was mediocre.
The restaurants inside the hotel were really bad. I don’t recommend any of them. The buffet was good at times, however, no consideration for vegetarians or people who don’t eat pork. Drinks were good. Gym was old and the staff would not allow my 15 year old son to workout with me, even though I offered to sign a waiver. Rooms are very old with bad drainage in sinks and bathtubs. Staff are very nice except the front desk who were rude and unhelpful.
My first trip to Puerto Vallarta years ago I stayed at the RIU Palace Pacifico and it wss beautiful, safe, friendly, great food, clean rooms. Just everything you want. I fell in love. All these years later it is still all those things. I still love it there.
Definitely would like to return. This place was awesome
The service and food was just ok. The room was nice, however when we asked for clean sheets we noticed that they did not give us fresh sheets and I could still see the makeup I had gotten on the pillowcase there. I’ve had better food at other resorts, and better customer service but I will say it was an older crowd which we liked because it was more quiet.
Dear Hannah,Thank you for taking the time to share with us your thoughts.We apologize for not being able to meet your expectations regarding the room cleaning. The linen change is done every four days, unless requested otherwise.We hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu Palace PacificoOnline Reputation Manager
It was excellent vacation and excellent resort and all services. Thank you very much. Will be back again.
Dear Eleonora,We definitively have the best guests.it is us who thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon, Eleonora.Warmest Regards!Hotel Riu Palace PacíficoOnline Reputation Manager
Relaxing quiet environment
Dear Tory,Thank you very much for your great ratings and your kind remarks about our hotel.We will continue working to improve our services, in order to meet all our guest expectations.Looking forward to hosting you again.Wishing you a fantastic day.Loving wishes, Tory,Hotel Riu Palace PacíficoOnline Reputation Manager
Recently updated and beautiful! They seemed a little short staffed compared to other RIU’s we’ve stayed in. Had to wait for service on beaches even in elite. Staff was super friendly though.
Dear Amber,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! It would be a privilege to host you again soon. Have a lovely day. Hotel Riu Palace PacificoOnline Reputation Manager
The food, drinks and room were wonderful.
Dear Christine,Thank you very much for your kind words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace PacificoOnline Reputation Manager
Nice place
Dear JASON WEBB,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager
Our last day was also their last day before the remodel. They had the entire hotel torn apart before we left and had only offered one dining option for the last day and a half. I understand but we also paid a lot for a spa treatment and it was also completely torn. One hot tub working, everything cleared out and construction noise while having our massages.
Great place for vacation the only inconvenience was the avocado restaurant one of the waitresses was so rut
Dear Joseph,Thank you very much for your sharing your fantastic review.We are very happy to learn that you enjoyed your holiday, that is what we work for, it is rewarding to read we did a good job.We really look forward to welcoming you again soon, Joseph!Kindest Regards,Hotel Riu Palace PacificoOnline Reputation Manager