They didn’t tell us about No hot water for the rest of my stay.
This hotel is obviously going through an employee disagreement The employees decided to protest at 6 AM. They had buckets bull horns and they were walking around the entire property on the outside making noise at 6 AM in the morning and I complain to the staff and they did nothing didn’t offer to move me to a different room until I asked, may I be able to move to a different room but being moved to a different room didn’t help, the bathtub was clogged
This place did not clean my room neither did not throw my trash and did not get no clean towels I had to call 5 times 5 hours later to get towels to the room. They cancel my card to open up the room. I had to go downstairs to get another card to activate it. This place was just very horrible management was very poorly, I want my refund this place does not deserve one star Sincerely, Jose luevano
I liked the location, it could use a renovation but I still had a good stay
This is not in the best neighborhood, parking is an arm and a leg, the rooms are so outdated and smelly, carpet in the room is filthy. The whole place in general is just completely old and is in desperate need of a renovation or something. Made the mistake of lifting the sheets off mattress and was horrified to see a bunch of yellow stains. Hotel is nothing like the photos.
bed sheets were just thrown on the mattress hair on the bath towels tub backed up when you run shower no house keeping or engineer was on site when i asked for towels, blankets & told them the heat didn’t ash on the toilet seat sink was leaking from the faucet
Everyone on staff from check in to check out was amazing and the restaurant was great service room clean well stocked
This place needs renovation and the $350 deposit is crazy the rooms don’t even cost that much
Good.
It’s nice
The property elevator was shaky and felt like it would go down. Also, they charge extra for parking.
No bathroom knob on the door and then we got locked out of the room because the key lock battery went dead
Customer service is horrible, hotel room horrible, they had employees protesting at Lobby for an hour with a lot of noise and megaphones, I asked if for the convenience if I could check in early, they didn’t even care. Really bad experience, I would never stay there again and I’ll tell all my friends and family so they don’t stay there too
Horrible customer service and being dirty in the rooms
Could use updating other then that it was fine
Close to everything I needed. Good price, quiet hotel
Located in Westchester, Four Points by Sheraton Los Angeles International Airport is within a few miles (5 km) of sights such as Toyota Sports Performance Center and Hollywood Park Casino. This 561-room hotel welcomes guests with a coffee shop/cafe and conveniences like an outdoor pool and a 24-hour gym.
You can get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free weekday newspapers, and safes are also available. Housekeeping is available once per stay.
Guests of Four Points by Sheraton Los Angeles International Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 50 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
They didn’t tell us about No hot water for the rest of my stay.
This hotel is obviously going through an employee disagreement The employees decided to protest at 6 AM. They had buckets bull horns and they were walking around the entire property on the outside making noise at 6 AM in the morning and I complain to the staff and they did nothing didn’t offer to move me to a different room until I asked, may I be able to move to a different room but being moved to a different room didn’t help, the bathtub was clogged
This place did not clean my room neither did not throw my trash and did not get no clean towels I had to call 5 times 5 hours later to get towels to the room. They cancel my card to open up the room. I had to go downstairs to get another card to activate it. This place was just very horrible management was very poorly, I want my refund this place does not deserve one star Sincerely, Jose luevano
Jose, your feedback is valuable and we genuinely regret your recent experience took a frustrating turn. We apologize for the inconveniences related to room upkeep and the card issues you experienced. We continuously strive to enhance our management operations and your highlighted issues will certainly be conveyed to our team members. We understand how important refunds are in such situations and encourage you to contact Expedia for further assistance. Thank you for giving us an opportunity to improve.
I liked the location, it could use a renovation but I still had a good stay
Cindy, it's wonderful to hear about your enjoyable stay at Four Points Los Angeles International Airport. We truly value your observations about the property's convenient location. We appreciate your suggestion on updates; our goal is always to improve our facilities for our guests. We're looking forward to welcoming you back on your future visits to the area.
This is not in the best neighborhood, parking is an arm and a leg, the rooms are so outdated and smelly, carpet in the room is filthy. The whole place in general is just completely old and is in desperate need of a renovation or something. Made the mistake of lifting the sheets off mattress and was horrified to see a bunch of yellow stains. Hotel is nothing like the photos.
Gina, we truly regret to hear about your experience. Your comfort and satisfaction matter to us and rest assured, we will address the concerns about the aesthetics and cleanliness of the rooms. We also understand your feedback about the parking and locale. Although the photos represent our usual standards, we're sorry to hear you felt they did not. It's important to us that every guest leaves with a more positive impression. We do hope to get the chance to improve upon your experience in the future.
bed sheets were just thrown on the mattress hair on the bath towels tub backed up when you run shower no house keeping or engineer was on site when i asked for towels, blankets & told them the heat didn’t ash on the toilet seat sink was leaking from the faucet
Amber, we regret hearing about the shortcomings in your recent stay, particularly about room cleanliness and maintenance issues. We strive to ensure a pleasant, comfortable guest experience and understand that we fell short of this during your stay. Your feedback will be taken seriously as we take these matters into consideration for improvement. We apologize that resources were not as readily available as they should have been. We hope we have the opportunity to demonstrate the quality of our service on a future visit.
Everyone on staff from check in to check out was amazing and the restaurant was great service room clean well stocked
James, it's such a delight to hear about your wonderful experience at Four Points Los Angeles International Airport. It's great to know our team members from check-in to check-out made a positive impact, and you relished dining at our restaurant. We're thrilled you enjoyed the tidy and well-equipped room. We can't wait to welcome you back for another memorable stay.
Reena, thank you for taking the time to rate your recent stay. It's unfortunate to note that your experience didn't meet expectations. Your feedback is important to us and will be used to identify areas where we can improve. We hope for the opportunity to provide a much more satisfactory experience in the future.
This place needs renovation and the $350 deposit is crazy the rooms don’t even cost that much
Jasieya, it's unfortunate to hear of your concerns. While improvements are an ongoing process, we assure you that our policies, including the deposits, are standard in the industry and are designed to improve guest experience. Your feedback is valuable and will be relayed to appropriate teams for consideration. We hope to have a chance to better serve you in future.
Karla, thank you for your rating. Although we might lack some context due to the absence of feedback details, we would appreciate hearing more about your experience at our hotel for continuous improvement. We hope to provide you with a more satisfactory stay on your next visit.
Tuan, it's disappointing to hear about the circumstances around your visit, especially regarding the unexpected disruption to our hot water supply. Your comfort is our top priority and we understand situations such as this are far from ideal. Please know that we are constantly working on improving our system and service so that issues like this can be avoided in the future. We truly hope we have the opportunity to welcome you back and provide an improved experience.