This was a terrible experience, I should had looked at the reviews before booking. The pool has been shut down and apparently, they been having issues with the pool closing. The TV didn’t work in the rooms. Apparently according to reviews, they have been having problems with working TV. The bathroom smelled like seeer. These are all issues that other customers had complained about for last few months. DO NOT RECOMMEND TO BOK AT THIS PROPERTY.
Some of the staff were not very friendly or accomadating.
Beautiful grounds, rooms and entrance are very grand, high class and clean. Check in was disappointing, staff not friendly or helpful
The sheets and the quilt were dirty, I took a picture and asked for a claim
Nothing really
GREAT ROOM AND RESORT
Beautiful resort!
Absolutely wonderful customer service, beautiful location, and an overall pleasant stay. We enjoyed our stay so much that we already look forward to returning!
I bought groceries and took breatmilk with me for my 3.5 month old daughter. Put everything in the refrigerator at 5:45pm. The next morning at 9am, opened the refrigerator to find that it wasn’t working. I was so disappointed. I had to call the lobby 3x for help and then finally go up there before someone came to hell, but once they did, they were great! They replaced the power strip and then took my receipt to the store and replaced my grocery items. It was very kind of them to do!
GREAT OPTION
Room was not ready when trying to check in stated 4pm check-in room not ready until almost 4:30. Check-in attendant just said sorry. When I booked the room it stated check out was at 12pm on site and when at hotel I was informed check out is at 11. You need to update check out times
What can you say, it's Lake Las Vegas, it's a Hilton. A 20 minute drive from Las Vegas. This was a stay-cation for New Years. Love this place.
Rudest staff and pool closed
The bedding was great along with the view from room otherwise the property needs to be upgraded , the pool and jacuzzi not very inviting and pretty run down.
Check-in was easy. At check-in, I confirmed with staff that I would be getting a “lake view” room, as I originally booked and she told me I would be. Upon entering our room, we realized that we did not have a lake view room, but rather a view of the top of a canopy, which was rather disappointing as we paid EXTRA for a lake view room. We were told this was the only room available at the time. I wish they would’ve refunded us the difference for not having a lake view. Overall, it was clean and quiet, but having a lake view was important to us.
Located in Lake Las Vegas, Hilton Lake Las Vegas Resort and Spa is within a 15-minute drive of popular attractions such as Lake Mead National Recreation Area and Sam Boyd Stadium. This 349-room, 4-star resort welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi.
Enjoy dining at Firenze Lounge, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.
Guests can expect to find free WiFi and cable TV. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are also available.
Guests staying at Hilton Lake Las Vegas Resort and Spa enjoy access to a full-service spa, a gym, and a sauna. Free offsite parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include free WiFi in public areas, a spa tub, and meeting rooms.
This was a terrible experience, I should had looked at the reviews before booking. The pool has been shut down and apparently, they been having issues with the pool closing. The TV didn’t work in the rooms. Apparently according to reviews, they have been having problems with working TV. The bathroom smelled like seeer. These are all issues that other customers had complained about for last few months. DO NOT RECOMMEND TO BOK AT THIS PROPERTY.
Some of the staff were not very friendly or accomadating.
Thank you for taking the time to bring this to our attention. This is not the experience we wish for our guests; we will be sure to take the appropriate actions to rectify and improve our guest's experiences. We hope you consider us again in the future.
Beautiful grounds, rooms and entrance are very grand, high class and clean. Check in was disappointing, staff not friendly or helpful
Thank you for taking the time out of your busy day to share your experience with us. For all aspects that fell short, we apologize and assure you that we will be taking corrective measures based on your feedback. We thank you for your comments and hope to welcome you back soon to our Lake las vegas home.
The sheets and the quilt were dirty, I took a picture and asked for a claim
Thank you for taking the time out of your busy day to share your stay with us. The experience you have detailed is certainly not the one we want any of our guests to have at our hotel in Lake Las Vegas. Please accept our apologies for falling short of expectations and be assured that we will be looking to rectify these shortcomings based on your feedback. We know this will not change your most recent experience but hope you can acknowledge our efforts to improve and allow us to welcome you back again in the future.
Nothing really
GREAT ROOM AND RESORT
Thank you for sharing your feedback. We are pleased to hear you enjoyed your stay and hope to welcome you back in the near future.
Beautiful resort!
Thank you for taking the time to share your feedback! I am glad to hear you enjoyed your stay. We'd love to welcome you back in the future.
Absolutely wonderful customer service, beautiful location, and an overall pleasant stay. We enjoyed our stay so much that we already look forward to returning!
Thank you for taking the time to share your experience with us. We are delighted to see you enjoyed your time here at Hilton Lake Las Vegas! We look forward to your next stay.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room and the hotel. I can assure you that is not the standard in our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.