We love staying here, clean, check-in is simple.
Location was great - the walk to Fremont Street was easily doable for my 79 year old mom and we were far enough to not have the music keep us up late at night. The staff was great - Vincent in Guest Services, the team at the Art Bar and the person who checked us in (I didn’t catch her name) deserve special recognition. The only challenge we had during our stay was getting housekeeping service. We just needed our room serviced a couple of times during our stay (mostly to replenish amenities, take out the trash and switch out the towels). Like all other employers, they were short staffed, so getting things took some time. Mom and I will still come back!
Bed was very uncomfortable. Elevators in parking garage were not operational, so we had to walk up and down the stairs every time we went out.
It was very nice. Everything was easy to get too. We all liked are rooms very much.
I like that the staff was friendly. For a basic room this would be a great option. Wished there was a frig and more ice machines.
Great staff. Very nice property
Staff is very friendly
Carpet too much dirty.
This will my new go to for Down Town Vegas. The staff are extremely accommodating, the check-in process was easy and fast and the restaurants were fantastic. I can not wait until we return.
Excellent
I love that the Downtown Grand is off the main drag and a few minutes walk to Fremont Street. The Grand provides a less hectic environment and therefore a lot cleaner that the Fremont Casinos. Overall a perfect choice for adults.
We really appreciated that the casino air wasn’t filled with cigarette smoke, how clean it was, and how friendly the staff was. We did have a little bit of worry when we wanted to check and uncheck our luggage from the Bell desk, and nobody was there to attend it, both times, arriving and departing.
had to request Room Refresh and our free water each day, not once did we receive a room or bathroom cleaning during our stay from Oct 18-21, we were told to put dirty towels and garbage outside our door for pick up, staff were friendly but I guess this in the new American hotel policy, we stayed in 5 hotels during our 2 week vacation, and this was the only time we ran into this policy, our other hotels were in Canada. only ggod thing it was close to strip and quiet, thank god
Located in Downtown Las Vegas, Downtown Grand Las Vegas is adjacent to Mob Museum and within a 5-minute walk of other popular sights like Fremont Street Experience. This 1124-room hotel has 3 restaurants along with conveniences like a casino and an outdoor pool.
There are multiple options for onsite dining with 3 restaurants, including Freedom Beat, which specializes in American cuisine. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.
Guests can expect to find free WiFi and 42-inch plasma TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other amenities include free long-distance calls, free local calls, and safes.
At Downtown Grand Las Vegas, guests enjoy a casino, an outdoor pool, and a 24-hour gym. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.
We love staying here, clean, check-in is simple.
Location was great - the walk to Fremont Street was easily doable for my 79 year old mom and we were far enough to not have the music keep us up late at night. The staff was great - Vincent in Guest Services, the team at the Art Bar and the person who checked us in (I didn’t catch her name) deserve special recognition. The only challenge we had during our stay was getting housekeeping service. We just needed our room serviced a couple of times during our stay (mostly to replenish amenities, take out the trash and switch out the towels). Like all other employers, they were short staffed, so getting things took some time. Mom and I will still come back!
Crystal, we are glad you appreciated the convenient location and the excellent staff, particularly Vincent in Guest Services and the team at the Art Bar. We appreciate your comments regarding housekeeping and will make sure the necessary department is aware. Thank you again, and we look forward to seeing you and your mom on your next trip!
Bed was very uncomfortable. Elevators in parking garage were not operational, so we had to walk up and down the stairs every time we went out.
Vaune, thank you for your feedback. We apologize our beds did not meet your satisfaction of comfortability and that our elevator was not operating during your stay with us. We appreciate your comments and will utilize them to make improvements to our property. We hope to see you again soon!
It was very nice. Everything was easy to get too. We all liked are rooms very much.
Louis, thank you for your review. We are so glad you enjoyed your recent stay with us and we hope to see you again soon.
I like that the staff was friendly. For a basic room this would be a great option. Wished there was a frig and more ice machines.
We are thrilled to hear your positive comments about our staff. We strive to provide the best service to our guests. For your convenience, we do have refrigerators available upon request for a nominal fee, and we also have ice machines located in every tower. We eagerly anticipate your next stay with us at The Downtown Grand.
Great staff. Very nice property
Jack, thank you for this wonderful review! We are so glad you enjoyed our property and our staff during your stay with us. We hope to see you again at the Downtown Grand!
Staff is very friendly
We are thrilled to hear that our staff was able to assist you during your stay, Xiaoying. Please visit us again.
Thank you for your review, Surendra. We hope you visit us again soon.
Carpet too much dirty.
J, thank you for your feedback. We greatly appreciate your comments and hope you will return for your next visit at the Downtown Grand.
Carmen, we are sorry to hear about your experience. Please let us know how we can improve your next visit.
Mayra, we love having you here too! Thank you for the compliment and we appreciate your business. We look forward to seeing you on your next trip!