Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Aerial view
Exterior
Fitness facility
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
6000 Rio Mar Boulevard, Río Grande, 00745-6100
  • Wyndham Rio Mar Casino
    3 min walk
  • Luquillo Beach
    8 min walk
  • Wyndham Rio Mar Golf Course
    11 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    32 min drive

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Room options

Room, 1 King Bed (Renovated, Rainforest)

  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • 1385 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Renovated, Pool)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible Bathtub (Rainforest Collection)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, Accessible Bathtub, Pool View

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, Roll-in Shower (ADA Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Suite (Governor)

  • 1385 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (Marbella Suite)

  • 1274 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Suite (Rainforest)

  • 774 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (Atlantic Suite)

  • 1386 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Pool View

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Pool, Renovated)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (Renovated Ocean)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (Discovery Suite)

  • 1274 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Room, 2 Queen Beds (Ocean)

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Pool)

  • 475 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (Ocean)

  • 775 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible (Resort)

  • 475 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible Bathtub (Rainforest Collection)

  • 475 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Renovated, Ocean)

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Rainforest, Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, Accessible Bathtub, Ocean View

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Pool, Renovated)

  • Sleeps 4
  • 2 Queen Beds

Suite, Roll-in Shower (ADA Rainforest)

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Rainforest, Renovated)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Ocean, Renovated)

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Río Grande

Located in Mameyes II, Wyndham Grand Rio Mar Rainforest Beach and Golf Resort is within a 5-minute walk of Wyndham Rio Mar Casino and within 15 minutes of other popular attractions like Luquillo Beach. This 400-room, 5-star resort has 3 outdoor pools along with a golf course and a full-service spa. It's connected to the convention center in central Río Grande and also close to Wyndham Rio Mar Golf Course and Carabali Rainforest Park.

What's nearby

  • Wyndham Rio Mar Casino - 3 min walk - 0.2 miles
  • Luquillo Beach - 8 min walk - 0.5 miles
  • Wyndham Rio Mar Golf Course - 11 min walk - 0.6 miles
  • Carabali Rainforest Park - 7 min drive - 2.7 miles
  • El Yunque National Forest - 11 min drive - 4.7 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 32 min drive

Restaurants

  • ‪La Parrilla Restaurant - ‬7 min drive
  • ‪La Frutera Las Flores - ‬5 min drive
  • ‪5 O'Clock Somewhere Bar & Grill - ‬7 min walk
  • ‪Terruno - ‬7 min drive
  • ‪Jibaro's #22 - ‬7 min drive

About this property

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

Luxury resort on the beach, with 3 outdoor swimming pools
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort features a golf course, a full-service spa, and 3 outdoor pools. Parking is USD 15 per night (USD 20 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 44 per person one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a casino, a children's pool, and a gym.
Guests can expect to find LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Balconies, refrigerators, and coffee makers are also standard. Housekeeping is available on request.
Guests can play rounds at the 36-hole golf course. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mandara Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (USD 15 per night)
  • Secured, covered valet parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 32 to 42 for adults and USD 16 to 26 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 restaurants
  • 4 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 12 gaming tables
  • 152 slot machines
  • 3 outdoor pools
  • 3 spa tubs
  • 36-hole golf course
  • Art gallery
  • Bicycle storage
  • Bingo
  • Casino (7,500 square feet of space)
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Water sports equipment
  • Waterslide
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • In-room refrigerator
  • Lifeguards on site
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24 meeting rooms
  • 24-hour business center
  • Conference center (21,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 12 2024 to December 1 2024 (dates subject to change):
  • One of the dining venues
  • Business center
  • Casino/Gaming facilities
  • Sauna
  • Spa tub
  • Swimming pool
The property will be renovating from August 26 2024 to December 23 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Business center
  • Casino
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Sauna
  • Select guestrooms
  • Spa tub
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per night (maximum USD 1 per stay), plus a deposit of USD 75 per night
  • Dogs only
  • 1 total (25 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: 22 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Wired internet access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 32 to 42 for adults, and USD 16 to 26 for children
  • Airport shuttle fee: USD 44 per person (one-way)
  • Airport shuttle fee per child: USD 22 (one-way), (up to 12 years old)
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Covered valet parking fee: USD 20 per night (in/out privileges)
  • Pet deposit: USD 75 per night
  • Pet fee: USD 75 per pet, per night (maximum USD 1 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar and geothermal energy, plus a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wyndham Grand Rio Mar Beach
Wyndham Grand Rio Mar Beach Resort
Wyndham Mar Beach
Wyndham Mar Beach Resort
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande
Wyndham Rio Grande
Rio Grande Wyndham
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Rio Del Mar Puerto Rico
Wyndham Grand Rio Mar Puerto Rico Golf Beach Resort Rio Grande
Wyndham Grand Rio Mar Puerto Rico Golf Beach Resort
Wyndham Grand Rio Mar Puerto Rico Golf Beach
Wyndham Grand Rio Mar Beach Resort Spa
Wyndham Grand Mar Resort Spa

Frequently asked questions

Is a free cancellation option available at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

As of Nov 19, 2024, prices found for a 1-night stay for 2 adults at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort on Dec 1, 2024 start from $319.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

This resort is situated in Mameyes II within a short 8-minute walk of Luquillo Beach and also 11 minutes on foot from Wyndham Rio Mar Golf Course. You'll also find El Yunque National Forest and Carabali Rainforest Park within a short drive.

Is parking available on site at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Yes, secured valet parking is offered for USD 20 per night with in/out privileges. Accessible parking and bicycle parking are also available.

Is there a spa available at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Mandara Spa is the resort's spa and services include sports massages, Swedish massages, detox wraps, and hydrotherapy.

Does Wyndham Grand Rio Mar Rainforest Beach and Golf Resort have a casino at the property?

Yes, Wyndham Grand Rio Mar Rainforest Beach and Golf Resort has a casino that's 7500 square feet and includes 12 gaming tables, 152 slot machines, and bingo. Please note that the casino will be closed between August 12 2024 and December 1 2024 (subject to change).

Is there an indoor pool at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and 3 spa tubs. Guests have pool access between 8:00 AM and 8:00 PM. Note though that pool facilities will be unavailable from August 12 2024 until December 1 2024 (subject to change).

What will couples enjoy most about a stay at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

This beachfront resort offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Are there hot tubs at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Yes, this resort has 3 spa tubs.

Does Wyndham Grand Rio Mar Rainforest Beach and Golf Resort have a restaurant with a breakfast menu?

Yes, Wyndham Grand Rio Mar Rainforest Beach and Golf Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge. Please note that the dining venue will be closed between August 12 2024 and December 1 2024 (subject to change).

Does Wyndham Grand Rio Mar Rainforest Beach and Golf Resort allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort for a fee of USD 75 per pet, per night. A deposit of USD 75 per night is collected.

Are there connecting rooms at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

The closest major airport to Wyndham Grand Rio Mar Rainforest Beach and Golf Resort is Luis Munoz Marin Intl. Airport (SJU), which is 23.7 mi away (32 minutes by car). Another top airport is Vieques (VQS-Antonio Rivera Rodriguez), which is around 24.8 mi away.

Are there rooms with balconies at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort?

Yes, every guestroom at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort comes with a balcony with some featuring ocean or pool views.

Reviews

8.6

Excellent

Rating 10 - Excellent. 1212 out of 2062 reviews" "
Rating 8 - Good. 434 out of 2062 reviews" "
Rating 6 - Okay. 204 out of 2062 reviews" "
Rating 4 - Poor. 108 out of 2062 reviews" "
Rating 2 - Terrible. 104 out of 2062 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful grounds; great beach
Stayed 4 nights in Aug 2024

10/10 Excellent

Barbara

Stayed 4 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel para hospedarse !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Love this place
Stayed 5 nights in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Maria Angela Paludo de Assis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The beach is very nice and the property and gardens as well. Staff is super friendly and helpful. Food is good but too pricy. Negative points: this is the first resort that I stayed where there is a charge ($45/hour) to play tennis and to be honest the tennis courts were not that well maintained. I though this should be covered by the daily resort fee that is charged. Also, I do not understand why pay for parking if they have such a huge property with lots of space. The main reason for the 2 stars is because I am very disappointed with the customer service and lack of transparency. One day before our departure we asked the receptionist if there were any reports of bed bugs as my daughter had several bites, very itchy and with a pattern that suggested bed bugs, but of course we could not prove anything. The hotel sent two security personnel to the room to take my daughter's statement and pictures of the bites. They also mentioned the next day they would bring a specialized company to do an inspection, and we would receive a report in 24. It has been almost two weeks, and I have never received the report despite calling the hotel three times during this period.
Stayed 5 nights in Aug 2024

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful but not easy to access nearby businesses.
Stayed 1 night in Aug 2024

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a good time
Stayed 3 nights in Aug 2024

6/10 Okay

Sulay

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Janneth

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Janneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sheina L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort, very large with beautiful pools and ocean views. The rooms were comfortable and clean, the staff friendly and accommodating.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pool
Stayed 5 nights in Aug 2024

10/10 Excellent

Tecora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and clean! I loved the pool areas and the casino
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money you are spending
The initial room smelled like mold. Room was not ready at checkin time at 4 pm so had to wait.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Keefe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere
Stayed 3 nights in Aug 2024

8/10 Good

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort, one of the best! The staff is so lovely & helpful. The grounds are beautiful and well maintained. Uber from here (and every location)is super easy. A vacation well spent, and I look forward to coming back.
Stayed 4 nights in Aug 2024

6/10 Okay

Shanice

The sheets and the pillow cases were dirty. Room Service didn’t come clean our room at all. We had to go searching to request for new towels.
Stayed 3 nights in Aug 2024

8/10 Good

KISHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Too expensive
Stayed 4 nights in Aug 2024

10/10 Excellent

linette c

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024