Krystal Grand Cancun All Inclusive in Cancun | Best Rates & Deals on Orbitz

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Family-friendly hotel on the beach, with 4 outdoor pools

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Where to?

Dates

April 2025

May 2025

4 outdoor pools, pool umbrellas, sun loungers

Altitude Master Suite, Ocean front | Private spa tub

Altitude Corner Suite, Partial Ocean view | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
All inclusive
Room service
Housekeeping
Spa

Explore the area

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Gaviota Azul Beach
‪1 min walk‬
Cancun Convention Center
‪6 min walk‬
Hotel Zone Beaches
‪14 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

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Room options

Altitude Suite King, Ocean Front

Sea view
549 sq ft
Sleeps 2
1 King Bed

Altitude Corner Suite Ocean Front

603 sq ft
Sleeps 2
1 King Bed

Family Room, Multiple Beds, Partial Ocean View

Partial ocean view
947 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

Sea view
474 sq ft
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Ocean View

Ocean view
Sleeps 2
1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Ocean view
474 sq ft
Sleeps 2
1 King Bed

Altitude Corner Suite, Partial Ocean view

603 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

Resort view
474 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

City view
474 sq ft
Sleeps 2
1 King Bed

Altitude Master Suite, Ocean front

1054 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

Partial ocean view
474 sq ft
Sleeps 2
1 King Bed

Altitude Suite 2 double beds, Boulevard view

Resort view
549 sq ft
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

Partial ocean view
474 sq ft
Sleeps 4
2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

Sea view
947 sq ft
Sleeps 2
1 King Bed

Presidential Room, 1 King Bed, Ocean View

Ocean view
1421 sq ft
Sleeps 2
1 King Bed

Altitude Suite King, Boulevard View

Resort view
549 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 398-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Gaviota Azul Beach - 1 min walk - 0.1 miles
Cancun Convention Center - 6 min walk - 0.4 miles
Forum Beach - 7 min walk - 0.4 miles
Caracol Beach - 8 min walk - 0.5 miles
Hotel Zone Beaches - 14 min drive - 3.6 miles

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬6 min walk
‪Mandala - ‬6 min walk
‪The Moongate - ‬2 min walk
‪Monkey Business - ‬5 min walk
‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Similar properties

Pool
Hot Tub
All inclusive
Spa

includes taxes & fees

$226 per night

Apr 29 - Apr 30

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A beach bar
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Red Fish
Restaurante Ayami
Risotto
Terraza el Mortero
The Grill

Things to do

4 outdoor pools
Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Playground
Sauna
TV in common areas

Family friendly

4 outdoor pools
Children's games
Children's pool
Children's toys
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
Highchair
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

2 buildings
Banquet hall
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free extra futon
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch LED TV with premium cable channels

Food and drink

Espresso maker
Free bottled water
Late-night room service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.93 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Apr 3, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Apr 4, 2025 start from $326.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is there parking available at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive good for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a restaurant.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

Yes, this hotel offers private outdoor spa tubs in some guestrooms.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive serves brunch for a surcharge at Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Does Krystal Grand Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Marianne

Traveled with family

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jesus Curtz was the best waiter! He was happy and very attentive! Was the best! Also, Juan Pablo helped us sooooo much we can never say enough thanks for these two. It was a great experience. We stayed at the Altitude and loved it, top floor! What a view. It is a must to book!

Stayed 7 nights in Jan 2025

10/10 Excellent

Nagassan

Jan 3, 2025

Stayed 3 nights in Nov 2024

8/10 Good

Paul

Jan 2, 2025

Stayed 3 nights in Dec 2024

10/10 Excellent

DAISUKE, ANN ARBOR

Dec 31, 2024

Stayed 2 nights in Dec 2024

6/10 Okay

Joseph

Dec 30, 2024

Disliked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

Xin, Irvine

Dec 29, 2024

Stayed 7 nights in Dec 2024

2/10 Terrible

Gicela

Traveled with family and small children

Dec 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún

Stayed 2 nights in Nov 2024

10/10 Excellent

Subrahmanya Mohan

Dec 27, 2024

Stayed 3 nights in Dec 2024

6/10 Okay

Reeveka

Dec 27, 2024

Stayed 3 nights in Nov 2024

10/10 Excellent

Helena

Dec 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good!

Stayed 5 nights in Dec 2024

10/10 Excellent

Sunil, Hillsboro

Dec 27, 2024

Stayed 5 nights in Dec 2024

8/10 Good

Christina, reading

Dec 24, 2024

Liked: Staff & service, amenities

Staff was great! Janer was very helpful when needed!

Stayed 4 nights in Dec 2024

10/10 Excellent

ADAN

Traveled with partner

Dec 21, 2024

Liked: Staff & service, amenities, property conditions & facilities

Just a little bit longer on the pickup time. But other than that, everything was excellent. Definitely i will used Expidia in my next trip.

Stayed 5 nights in Dec 2024

6/10 Okay

Sergio Daniel

Traveled with partner

Dec 20, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

First room was despicable, bathroom peeled off and very dirty, mirror corroded, dirt marks in the room, very uncomfortable bed (way too old) After complain through Expedia and front desk, they changed the room, this room was WAY better, they tried very hard to make it up (which I’m very happy for it), they brought a courtesy sparkling wine and snacks. Appreciate their effort to make our stay the best they could Although 2 elevators were not working (out of 4) which was inconvenient, and additional food was denied in one restaurant (as the steps are just those, so I leave hungry)… pretty bad. But overall after the change was good

Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia Teresa

Traveled with family

Dec 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La amabilidad de los bartender, roberto, candy y su compañero moskito club y lobby bar y la sra. Paty de la cafeteria super amable. Solo un detalle los dias de mi estadia nunca hicieron refill mi refrigerador de la habitacion, lo tenia que traer de afuera pero en cuanto lo demas exelente la playa mas bonita!

Stayed 4 nights in Dec 2024

6/10 Okay

Alexis

Traveled with group

Dec 16, 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

It was just okay. Only 3 restaurants, and you only had a 2 hour window to make reservations. Rarely do they accept walk ins. Room looks wack in real life in comparison to the pictures. MAJOR updates needed. Elevators get stuck and are super slow. Sometimes they’ll skip you, Ocean view itself was nice. Beach area was nice but they need way more chairs. Drinks strongish.

Stayed 4 nights in Dec 2024

8/10 Good

Marina

Traveled with partner

Dec 14, 2024

Liked: Amenities

Absolutely gorgeous location, very slo check in, so so complicative to book restaurants and even you hav reservation you stay in line for 45 mins. Cleaner knock our door by 9am and ask if we need her service, no sign on door do not disturb. Over all OK due to location and gorgeous ocean. Oh, food in buffet is very limited.

Stayed 2 nights in Dec 2024

10/10 Excellent

Brenda Lee

Dec 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

8/10 Good

Erica

Dec 11, 2024

Liked: Staff & service

Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Traveled with partner

Dec 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort! Completely went over our expectation from pictures. The service and food was amazing and we had great concierge service that was extremely helpful with booking outside activities. The views were breathtaking and the room was so nice. We stayed in the altitude master suite and everything was perfect especially for the price. Nice and funny staff and within walking distance of everything you need from shopping to nightlife! Highly recommend coco bongo as well! It was a great trip and will definitely come again!

Stayed 3 nights in Dec 2024

10/10 Excellent

Margarette

Dec 9, 2024

Stayed 1 night in Nov 2024

2/10 Terrible

Sandra

Traveled with family

Dec 7, 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Not sure where to start… I have been staying at to this property for over 15 years and this has been the worse it’s ever been! Rooms have the same furniture, mattress and pillows are hard as a rock and have a bad odor, elevators are old, squeaky and can’t keep up with the guests. Restaurants are short staff and their food selections are mid. The outdoor establishment is being shared by two hotels (Krystal Grand & Altitude) so they are packed with people! Outdoor furniture is old and torn! And the front beach is PACKED with locals that bring their own food and drinks and play loud music! TERRIBLE!!!! Worse experience ever! I made sure I said my goodbyes because I’m never going back again

Stayed 3 nights in Dec 2024