Krystal Grand Cancun All Inclusive in Cancun | Best Rates & Deals on Orbitz

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Stylish hotel on the shore with 4 outdoor swimming pools

Choose dates to view prices

Dates

November 2024

December 2024

4 outdoor pools, pool umbrellas, sun loungers

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Shower, free toiletries, hair dryer, bathrobes

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

All inclusive

Room service

Spa

Housekeeping

Explore the area

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Gaviota Azul Beach
1 min walk
Cancun Convention Center
6 min walk
UltraMar Ferry Terminal
6 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
24 min drive

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Room options

Altitude Suite King, Ocean Front

549 sq ft
Sea view
Sleeps 2
1 King Bed

Altitude Corner Suite Ocean Front

603 sq ft
Sleeps 2
1 King Bed

Family Room, Multiple Beds, Partial Ocean View

947 sq ft
Partial ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

474 sq ft
Sea view
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Ocean View

Ocean view
Sleeps 2
1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

474 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Corner Suite, Partial Ocean view

603 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

474 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

474 sq ft
City view
Sleeps 2
1 King Bed

Altitude Master Suite, Ocean front

1054 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Altitude Suite 2 double beds, Boulevard view

549 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

947 sq ft
Sea view
Sleeps 2
1 King Bed

Presidential Room, 1 King Bed, Ocean View

1421 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Suite King, Boulevard View

549 sq ft
Resort view
Sleeps 2
1 King Bed

Pool

Hot Tub

All inclusive

Spa

per night

$294 total

includes taxes & fees

Nov 19 - Nov 20

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is adjacent to Gaviota Azul Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 398-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Gaviota Azul Beach - 1 min walk
Cancun Convention Center - 6 min walk
Forum Beach - 7 min walk
Chac Mool Beach - 14 min walk
Hotel Zone Beaches - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬6 min walk
‪Mandala - ‬6 min walk
‪The Moongate - ‬2 min walk
‪Monkey Business - ‬5 min walk
‪Krystal Cancún - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

Stylish hotel on the shore with 4 outdoor swimming pools

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A beach bar
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Red Fish
Restaurante Ayami
Risotto
Terraza el Mortero
The Grill

Things to do

4 outdoor pools
Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Playground
Sauna
TV in common areas

Family friendly

4 outdoor pools
Children's games
Children's pool
Children's toys
Free children's club
Free crib
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
Highchair
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

2 buildings
Banquet hall
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free extra futon
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch LED TV with premium cable channels

Food and drink

Espresso maker
Free bottled water
Late-night room service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.86 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Nov 5, 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Nov 11, 2024 start from $240.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach, and within a 10-minute walk of Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, aromatherapy, and reflexology.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a restaurant.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

Yes, this hotel offers private outdoor spa tubs in some guestrooms.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive serves brunch for a surcharge at Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Does Krystal Grand Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Raul Ruano

Sep 11, 2024

Stayed 6 nights in Aug 2024

2/10 Terrible

Yazmin

Aug 7, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2024

2/10 Terrible

Ronny

Traveled with group, Traveled with partner

Aug 6, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is horrible. Has not service for costumers. The lobby is a monkey cage. The rooms were rusty and smelled like a wet dog. The resort has not AC and the elevator was broken. The only food served in 5 days was tacos. Even to eat tacos was a 5 to 10 mins wait. PLEASE DONT’ BOOK THIS RESORT

Stayed 4 nights in Aug 2024

2/10 Terrible

Jorge

Traveled with family

Aug 6, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Los elevadores no servían , el personal se metió a los cuartos sin permiso y mi sobrina se estaba bañando según que de mantenimiento, los restaurantes muy llenos todo el tiempo tuvimos q salir a comer afuera

Stayed 6 nights in Jul 2024

2/10 Terrible

rogelio

Aug 6, 2024

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible.. stay next door at the other Krystal instead.... thank me later !!

Stayed 2 nights in Aug 2024

8/10 Good

Minh

Traveled with family

Aug 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I wish the food is less salty for us to enjoy. The property must fix only one elevator working otherwise You paid for what you got.

Stayed 7 nights in Jul 2024

4/10 Poor

JULIO CESAR

Traveled with group

Aug 5, 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

6/10 Okay

Gabrielle

Aug 4, 2024

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

2/10 Terrible

Breanna

Traveled with partner

Aug 4, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This property and Expedia are scam artist! I booked the altitude tower on July 19th for July 31st-August 3rd, and had been communicating with the property every day until the day before I arrived. And once I got there they told me the altitude tower was closed because the AC had been out for a week!! Not to mention the ac in the main tower lobby, restaurants and elevator had been out for months according to their own employees! I spent over 2k to be scammed with bait and switch! I don’t understand why I wasn’t communicated with by either party! The whole main lobby needs to be inspected the elevator are constantly out and the temperature was very high due to no ac! The manager on property was not helpful at all and you would think they would be after scamming all of the altitude customers ! They wanted to keep people’s money knowing the altitude tower ac was out and still let us fly across the country without notifying us when they had ample time to notify us so we could rebook or get a refund!

Stayed 3 nights in Jul 2024

4/10 Poor

Felipe

Aug 2, 2024

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 3 nights in Jul 2024

6/10 Okay

Damian

Traveled with group, Traveled with family

Aug 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel overall. The food was good and the drinks were better! A few positives about this hotel are, the convenience of being able to walk to the clubs and the strip nearby, and the beach is beautiful. Hardly any seaweed. And the staff were extremely friendly always trying to help. The only downside was the a/c was down for three days of my trip, once the a/c was fixed it wasn’t that bad. And only two working elevators, making it a hassle traveling up and down from my room to the lobby.

Stayed 5 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with family

Jul 31, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Bad choice

Only 2 elevators working, took 15 minutes to enter in one, no A/C in common areas, broken furniture around common areas, very difficult to get a reservation in “special” restaurants, basically you can only use special restaurants one or 2 times during your stay because it is not easy to get a reservation. We had a dinner at the Grill and the food was not good at all . The beach is public so better not to visit during weekends because it is crowded. I would not reccomend it.

Stayed 2 nights in Jul 2024

2/10 Terrible

Maria, denton

Traveled with group, Traveled with family

Jul 31, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No air conditioning at all! Please don’t ruin your vacation by going to Krystal Grand Cancun. Beds are tiny and elevators don’t work. No air conditioning in rooms, lobby, or dining areas.

Stayed 5 nights in Jul 2024

6/10 Okay

Erica

Traveled with family

Jul 31, 2024

Manager was very unprofessional. Other employees very nice. Only had two elevators working. Room service isn’t 24 hours.

Stayed 4 nights in Jul 2024

2/10 Terrible

Martha

Jul 30, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

2/10 Terrible

August Jackson

Jul 30, 2024

Stayed 5 nights in Jul 2024

10/10 Excellent

Daisy Alejandra

Traveled with partner, Traveled with family

Jul 30, 2024

Liked: Cleanliness, staff & service, amenities

The hospitality, felt very welcomed.

Stayed 6 nights in Jul 2024

6/10 Okay

Teresa

Jul 30, 2024

Disliked: Cleanliness, property conditions & facilities

The property is holding on by a lifeline. Management seems disinterested in the poor conditions and employees though not at fault seem demoralized. Hotel sits on one of the best beaches and yet it's sad that no care has been given to the property. Unfortunate that "new" Altitude Tower which is where i booked my stay IS CLOSED due to no air conditioner. And was booked in the older hotel which it also DID NOT have working air conditioner. Although Expedia rep tried compensating for it with complimentary spa massage and bali bed although we had to pay for upgrades. I would have much preferred THAT EXPEDIA AND/OR HOTEL let me know AHEAD OF TRIP of the hotel condition so i could've made arrangements OR KEEP same hotel under my own risk. Been staying in this hotel ever since it was the Hyatt Regency and kept coming back despite other downfalls. It's been unfortunate to see the slow decline overall. I traveled with 2 other families and we tried making the most of our trip. Very grateful to Fernando, server on the beach grill for taking great care of us on the beach which is where we spent most of our time on the bali beds and hut. And was also nice to see Alfonso still there, one of the few remaining employees. Understand the hotel owner's son was there with his family, maybe that's reason why miraculously the air conditioners worked. Oh and don't make it an all inclusive when drinks and food are limited to small menus and hours. Go back to charging a la carte.

Stayed 5 nights in Jul 2024

4/10 Poor

LOUIS

Traveled with family

Jul 29, 2024

Disliked: Property conditions & facilities, room comfort

Would not recommend

The A/C did not work well. The room was miserably hot. The food was ok, but the drinks tasted watered down. The Alritude tower was closed due to no A/C. It was very disappointing.

Stayed 3 nights in Jul 2024

2/10 Terrible

Theresa, houston

Jul 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn't not like it

Stayed 4 nights in Jul 2024

2/10 Terrible

Oscar

Traveled with family

Jul 29, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stay there for 8 nights the A/C didn’t work was to hot on the room ask for fan no help just at the end of my last day they gave a fan

Stayed 8 nights in Jul 2024

6/10 Okay

Ivoni

Jul 29, 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Jul 2024

2/10 Terrible

Rita Marie

Traveled with family and small children, Traveled with family

Jul 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Regrettably, my experience did not meet expectations. The receptionists displayed discourteous behavior and provided false information despite being aware of the malfunctioning Air Conditioning unit. This resulted in uncomfortable heat, especially during the night, making it difficult to sleep. Consequently, I spent the first day of my trip searching for alternative accommodation. Unfortunately, all hotels were fully booked, and the available options were exorbitantly priced. Moreover, the hotel only had two small elevators in operation, leading to long waiting times. Interestingly, the Air Conditioning unit started working on the fourth day coincidentally when the owner's family member arrived to stay for the week. I spent a significant amount of money for my family to stay at this dilapidated resort. I strongly advise against booking at this establishment or the Krystal Altitude, as they may redirect you to this outdated hotel. It appears that travelers are being deceived, with no action being taken to rectify the situation.

Stayed 6 nights in Jul 2024

2/10 Terrible

Amando

Jul 28, 2024

Stayed 5 nights in Jul 2024

2/10 Terrible

Tyrone

Traveled with family

Jul 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

***PLS LISTEN TO ME*** DO NOT WASTE YOUR MONEY OR TIME. It was so bad that I spent 5 hours on the phone with Expedia to be relocated. Expedia relocated us, thank goodness. Absolutely no working AC in hotel at all. Not in the lobby, or in the rooms or at any of the restaurants. 20-30 mins wait in the heat for an elevator. Only 2 of the 4 elevators working. Literally took the stairs several times to get back & fourth to the 10th floor!!! If I could give 1 star I would. Very TERRIBLE resort. Do not overlook this. This place will ruin your vacation and if it wasn’t for Expedia relocating us. I would have took my family home early. Spent 1 night. Rooms look nothing like the picture, more like a basement. Very old and dated. Worst resort I have ever been to. Pls be aware!!!

Stayed 5 nights in Jul 2024