Krystal Grand Cancun All Inclusive in Cancun | Best Rates & Deals on Orbitz

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Family fun on the beach, with 4 outdoor pools, near Gaviota Azul Beach

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Where to?

Dates

March 2025

April 2025

4 outdoor pools, pool umbrellas, sun loungers

Altitude Master Suite, Ocean front | Private spa tub

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
All inclusive
Room service
Housekeeping
Spa

Explore the area

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Gaviota Azul Beach
‪1 min walk‬
Cancun Convention Center
‪6 min walk‬
UltraMar Ferry Terminal
‪6 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

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Room options

Altitude Suite King, Ocean Front

549 sq ft
Sea view
Sleeps 2
1 King Bed

Altitude Corner Suite Ocean Front

603 sq ft
Sleeps 2
1 King Bed

Family Room, Multiple Beds, Partial Ocean View

947 sq ft
Partial ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

474 sq ft
Sea view
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Ocean View

Ocean view
Sleeps 2
1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

474 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Corner Suite, Partial Ocean view

603 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

474 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

474 sq ft
City view
Sleeps 2
1 King Bed

Altitude Master Suite, Ocean front

1054 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Altitude Suite 2 double beds, Boulevard view

549 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

947 sq ft
Sea view
Sleeps 2
1 King Bed

Presidential Room, 1 King Bed, Ocean View

1421 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Suite King, Boulevard View

549 sq ft
Resort view
Sleeps 2
1 King Bed

Similar properties

Pool
Hot Tub
All inclusive
Spa

per night

$466 total

includes taxes & fees

Mar 10 - Mar 11

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 398-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Gaviota Azul Beach - 1 min walk
Cancun Convention Center - 6 min walk
Forum Beach - 7 min walk
Caracol Beach - 8 min walk
Hotel Zone Beaches - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬6 min walk
‪Mandala - ‬6 min walk
‪The Moongate - ‬2 min walk
‪Monkey Business - ‬5 min walk
‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Family fun on the beach, with 4 outdoor pools, near Gaviota Azul Beach

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A beach bar
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Red Fish
Restaurante Ayami
Risotto
Terraza el Mortero
The Grill

Things to do

4 outdoor pools
Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Playground
Sauna
TV in common areas

Family friendly

4 outdoor pools
Children's games
Children's pool
Children's toys
Free children's club
Free crib
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
Highchair
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

2 buildings
Banquet hall
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free extra futon
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch LED TV with premium cable channels

Food and drink

Espresso maker
Free bottled water
Late-night room service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.88 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Feb 24, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Feb 26, 2025 start from $355.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include hot stone massages, Swedish massages, body wraps, and reflexology.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Krystal Grand Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a restaurant.

Does Krystal Grand Cancun All Inclusive have a hot tub?

Yes, this hotel offers private outdoor spa tubs in some guestrooms.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive serves brunch for a surcharge at Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Are there connecting rooms at Krystal Grand Cancun All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Can I book a room with a balcony at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Marianne

Traveled with family

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jesus Curtz was the best waiter! He was happy and very attentive! Was the best! Also, Juan Pablo helped us sooooo much we can never say enough thanks for these two. It was a great experience. We stayed at the Altitude and loved it, top floor! What a view. It is a must to book!

Stayed 7 nights in Jan 2025

6/10 Okay

DIANE, Clyde Hill

Traveled with partner

Nov 25, 2024

Disliked: Amenities

View and room was exceptional!! Pools and beach fantastic with the exception of rude beach hotel staff and uncommunicated rules of beach use. All restaurants in the all/inclusive package had inedible food. Ruined our overall experience

Stayed 4 nights in Nov 2024

10/10 Excellent

Flor

Nov 25, 2024

Stayed 3 nights in Nov 2024

4/10 Poor

desmone

Nov 22, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

need to update the rooms. doesn’t look like the pictures at all. our room wasn’t ready till 5. didn’t smell good at all, food was okay

Stayed 2 nights in Nov 2024

8/10 Good

Zaid

Traveled with family

Nov 20, 2024

Liked: Cleanliness, amenities

Most of the staff was great, except for Lidia that refused us dining at the Grill Restaurant. Property is old but nice, room was big and clean. Food at the buffet was ok and many items were the same every day.

Stayed 3 nights in Nov 2024

4/10 Poor

Alice

Traveled with partner

Nov 20, 2024

Disliked: Property conditions & facilities

Apparently the Altitude is better but not all that great but This property is average: doesn’t serve top self liquor, not a lot bar options AND bar closes around 11pm or midnight no more options to drink liquor so much for all inclusive; food options mediocre, not a lot of food options; hate the fact that you have to make dinner reservations every morning between 9-11am if you don’t want to eat at the buffet which doesn’t have a lot of options. No nightly entertainment at the resort but you can walk on the hotel zone for night life. The beach/pool area is the nicest thing at the resort, the rooms are basic and balcony is small my room had a sewer smell coming from the bathroom. I wouldn’t stay here again as there are too many other options in Mexico.

Stayed 3 nights in Nov 2024

6/10 Okay

Tyler Travis

Nov 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice

Stayed 3 nights in Nov 2024

6/10 Okay

Faneau

Nov 18, 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Nice location, beaches, and pools. But the rooms smell very bad.

Stayed 4 nights in Nov 2024

10/10 Excellent

Ismael

Business traveler

Nov 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was good!

Stayed 2 nights in Nov 2024

10/10 Excellent

Jacqueline

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

2/10 Terrible

Viktoriya

Traveled with group

Nov 18, 2024

Liked: Amenities

Disliked: Staff & service

Staff ,service, food is terrible. Management need to work with communication.

Stayed 2 nights in Nov 2024

8/10 Good

Pär

Nov 18, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 6 nights in Nov 2024

10/10 Excellent

Berhanu

Traveled with partner

Nov 17, 2024

Liked: Staff & service

The properly was located right on the beautiful Caribbean water ,which was picture perfect for all your setting. It was truly picture perfect like the postcards.

Stayed 4 nights in Nov 2024

8/10 Good

Masis, Glendale

Traveled with group

Nov 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and nice stuff

Stayed 3 nights in Nov 2024

10/10 Excellent

Velvet Jacqueline

Traveled with family

Nov 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MARAVILLOSA EXPERIENCIA EN EL CORAZON DE CANCUN.

Maravillosa experiencia. El hotel está ubicado en la playa más bonita de Cancún para nadar con niños, es una playa protegida por un rompeolas que hace que el mar sea una alberca turquesa con una arena blanca y limpia, sin sargazo. El hotel es muy lindo, la comida de los buffetes y los restaurantes de especialidad es DELICIOSA. El plan todo incliuido definitivamente vale la pena por la calidad de los alimentos y bebidas. El hotel cuenta con sala de juegos para niños con muchas actividades durante todo el día para que los pequeños se diviertan además de disfrutar de la alberca y del mar, MUY RECOMENDABLE PARA FAMILIAS CON NIÑOS. La ubicación en la zona hotelera de Cancún es la más privilegiada, justo en el corazón de la vida nocturna de Cancún. La atención de todo el personal es maravillosa, pero queremos agradecer ewspecialmente al concierge Janer, quien hizo posible que nuestra estancia fuera la más placentera, con su ayuda pudimos disfrutar de todas las áreas del hotel y de todas las actividades posibles, que nos permitieron conocer de todas las instalaciones y sacar el máximo provecho de nuestra estancia. Sin duda regresaremos muchas veces más.

Stayed 3 nights in Nov 2024

6/10 Okay

Liz

Traveled with group, Traveled with family

Nov 10, 2024

Liked: Staff & service, amenities

Great staff, very friendly, respectful and attentive , horrible elevator service. Activities were good, dining was ok, pool and beach beautiful and very clean.

Stayed 7 nights in Nov 2024

10/10 Excellent

Flor

Traveled with family and small children

Nov 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo muy bonito ! Nos quedamos en la torre altitude ! Tenía miedo de la experiencia porque escuchaba malos comentarios pero inviertan poquito más y quédense en la torre altitude , todo el personal muy amable y atento , los cuartos nuevos , tuvimos una corner suit ocean from y fue super , de cuento , la playa hermosa , de las mejores en Cancún , desde que llegamos nos revisaron muy bien , la muchacha de la guardería muy amable

10/10 Excellent

Maria

Traveled with partner

Nov 3, 2024

Liked: Cleanliness, staff & service, amenities

Me and my husband really enjoy our stay and the variety of activities and food. We love to eat and the food was very good. The staff was very helpful and friendly in anything we needed. The room was clean and a comfy bed what we loved most was the beach. Definitely we will stay here again.

Stayed 2 nights in Oct 2024