Krystal Grand Cancun All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Master Suite, Ocean front | Private spa tub
Outdoor wedding area
Beach/ocean view
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Room service
  • Spa
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    1 min walk
  • Restaurante Risotto
    1 min walk
  • Cancun Bus Station ADO
    12 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

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Room options

Altitude Suite King, Ocean Front

  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Ocean Front

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Partial Ocean View

  • 947 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite, Ocean front

  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite 2 double beds, Boulevard view

  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Presidential Room, 1 King Bed, Ocean View

  • 1421 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite King, Boulevard View

  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Cancun Convention Center, Krystal Grand Cancun All Inclusive is within a few miles (5 km) of other popular sights such as La Isla Shopping Mall. This 398-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Hotel Zone Beaches - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Family fun on the beach, with 4 outdoor pools, near Tortuga Beach
Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Dec 23, 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Jan 5, 2025 start from $330.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include hot stone massages, deep-tissue massages, body wraps, and aromatherapy.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Krystal Grand Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a restaurant.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

Yes, this hotel offers private outdoor spa tubs in some guestrooms.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive serves brunch for a surcharge at Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Are there connecting rooms at Krystal Grand Cancun All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Can I book a room with a balcony at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 423 out of 1097 reviews" "
Rating 8 - Good. 223 out of 1097 reviews" "
Rating 6 - Okay. 182 out of 1097 reviews" "
Rating 4 - Poor. 117 out of 1097 reviews" "
Rating 2 - Terrible. 152 out of 1097 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

RICARDO

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and professional
Stayed 5 nights in Sep 2024

8/10 Good

Jarrel

Stayed 3 nights in Aug 2024

10/10 Excellent

Griselda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we really enjoyed our visit, with great people and great food!! Activities for all the family.
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresita

Stayed 4 nights in Aug 2024

10/10 Excellent

Agrim

Stayed 3 nights in Aug 2024

10/10 Excellent

Raul Ruano

Stayed 6 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Juan C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Eloy

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got there in 8/24/24 upon checking in the lobby was 100 degrees the elevator was like a sauna super hot and humid. Room was n the 11th floor nice view but had a smell to it, very disappointed over all. We upgraded the next day to Altitud Tower it was like night and day. About the food the general buffet was a huge disappointment breakfast at Altitud was good the grill was closed to day out of 4 that we stayed there. If you spect to have a variety of drinks is not going to happen ( one beer on tap ) The staff was great specially the servers. Stay 4 days 3 , we will never stay at Krystal Grand Cancun all inclusive ever again!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Benito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the very beginning I was greeted with warm welcome from staff and made our whole stay wonderful any questions we had was answered and gave us tip on navigating downtown I would highly recommend if you want a nice calming experience with great drinks and great staff to make the stay more pleasant
Stayed 7 nights in Aug 2024

6/10 Okay

Rocio

Liked: Cleanliness
Disliked: Staff & service
They charged my card for going to a restaurant when it was all inclusive ! Call customer service and they kept hanging up .
Stayed 4 nights in Aug 2024

6/10 Okay

Mirna

Stayed 5 nights in Jul 2024

10/10 Excellent

Jacqueline Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful experience
Stayed 3 nights in Aug 2024

2/10 Terrible

Branko

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated, mold smell, buffet very limited food, first day the only place for lunch was outside with no shade on 100 F! They ad 5 restaurants for dinner, but only 2 is open daily if you are lucky to do a reservation at 10 am, because at 10:05 all available spots will gone. For lunch only buffet, awfull chooses almost not eatable! Lunch buffet room is small, for example sweet table has only 3 diff options, for 4 stars hotel this in unacceptable. Meet choose only one! No AC at the lobby or elevalators, complete building smells like mold. All your belonging will smell like mold! They do not clean beach, you should watch not to step on plastic forks, glasses or bottles! This should be rated as 2 stars hotel not 4!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Tadatsugu

Traveled with family
Disliked: Cleanliness, staff & service
Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Janine

Traveled with family
Liked: Staff & service
The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Stayed 8 nights in Aug 2024

8/10 Good

Jean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility needs to fix its elevators. only half are working
Stayed 3 nights in Aug 2024

8/10 Good

Alma Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Emiliano

Elevator not working good an air condicion at lobby no working may room vista white wall
Stayed 3 nights in Aug 2024

10/10 Excellent

Rayan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!
Stayed 5 nights in Aug 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.
Stayed 5 nights in Aug 2024

2/10 Terrible

Fiorella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Disliked: Staff & service
Stayed 5 nights in Aug 2024