Krystal Grand Cancun All Inclusive in Cancun | Best Rates & Deals on Orbitz

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Stylish hotel on the shore with 4 outdoor swimming pools

Choose dates to view prices

Dates

December 2024

January 2025

4 outdoor pools, pool umbrellas, sun loungers

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front | Balcony view

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

All inclusive

Pool

Room service

Spa

Housekeeping

Explore the area

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Gaviota Azul Beach
1 min walk
Cancun Convention Center
6 min walk
UltraMar Ferry Terminal
6 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
24 min drive

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Room options

Altitude Suite King, Ocean Front

549 sq ft
Sea view
Sleeps 2
1 King Bed

Altitude Corner Suite Ocean Front

603 sq ft
Sleeps 2
1 King Bed

Family Room, Multiple Beds, Partial Ocean View

947 sq ft
Partial ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

474 sq ft
Sea view
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Ocean View

Ocean view
Sleeps 2
1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

474 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Corner Suite, Partial Ocean view

603 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

474 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

474 sq ft
City view
Sleeps 2
1 King Bed

Altitude Master Suite, Ocean front

1054 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Altitude Suite 2 double beds, Boulevard view

549 sq ft
Resort view
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

474 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

947 sq ft
Sea view
Sleeps 2
1 King Bed

Presidential Room, 1 King Bed, Ocean View

1421 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Suite King, Boulevard View

549 sq ft
Resort view
Sleeps 2
1 King Bed

Pool

Hot Tub

All inclusive

Spa

per night

$369 total

includes taxes & fees

Dec 7 - Dec 8

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is adjacent to Gaviota Azul Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 398-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Gaviota Azul Beach - 1 min walk - 0.1 miles
Cancun Convention Center - 6 min walk - 0.4 miles
Forum Beach - 7 min walk - 0.4 miles
Caracol Beach - 8 min walk - 0.5 miles
Hotel Zone Beaches - 12 min drive - 3.6 miles

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬6 min walk
‪Mandala - ‬6 min walk
‪The Moongate - ‬2 min walk
‪Monkey Business - ‬5 min walk
‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Stylish hotel on the shore with 4 outdoor swimming pools

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A beach bar
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Red Fish
Restaurante Ayami
Risotto
Terraza el Mortero
The Grill

Things to do

4 outdoor pools
Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Playground
Sauna
TV in common areas

Family friendly

4 outdoor pools
Children's games
Children's pool
Children's toys
Free children's club
Free crib
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
Highchair
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

2 buildings
Banquet hall
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free extra futon
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch LED TV with premium cable channels

Food and drink

Espresso maker
Free bottled water
Late-night room service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.86 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Nov 23, 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Nov 25, 2024 start from $271.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach, and within a 10-minute walk of Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, aromatherapy, and reflexology.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a restaurant.

Does Krystal Grand Cancun All Inclusive have a hot tub?

Yes, this hotel offers private outdoor spa tubs in some guestrooms.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive serves brunch for a surcharge at Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Does Krystal Grand Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

RICARDO

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family

Oct 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent and professional

Stayed 5 nights in Sep 2024

10/10 Excellent

Raul Ruano

Sep 11, 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveler

Aug 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

8/10 Good

Janine

Traveled with family

Aug 22, 2024

Liked: Staff & service

The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.

Stayed 8 nights in Aug 2024

8/10 Good

Jean

Traveled with family and small children

Aug 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The facility needs to fix its elevators. only half are working

Stayed 3 nights in Aug 2024

8/10 Good

Alma Rosa

Aug 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

Emiliano

Aug 20, 2024

Elevator not working good an air condicion at lobby no working may room vista white wall

Stayed 3 nights in Aug 2024

10/10 Excellent

Rayan

Traveled with partner

Aug 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!

Stayed 5 nights in Aug 2024

10/10 Excellent

Tania

Traveled with group

Aug 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.

Stayed 5 nights in Aug 2024

2/10 Terrible

Fiorella

Aug 15, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Aug 14, 2024

Disliked: Staff & service

Stayed 5 nights in Aug 2024

6/10 Okay

Jennifer Leticia

Traveled with partner

Aug 13, 2024

Liked: Staff & service, amenities

The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.

Stayed 3 nights in Aug 2024

8/10 Good

Saul

Traveled with family

Aug 13, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.

Stayed 5 nights in Aug 2024

8/10 Good

andrew

Traveled with family

Aug 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.

Stayed 9 nights in Aug 2024

10/10 Excellent

olga

Traveled with family

Aug 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, the beach is awesome for stay all day, my little girl love the pool

Stayed 6 nights in Aug 2024

2/10 Terrible

Verified traveler

Aug 12, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

No servía más que un elevador, súper ineficiente y tardado poder moverse y para el check out terrible, ya que todos lo usan al mismo tiempo. Elevadores saturados, lentos, sin aire y con mal olor. 1 solo restaurante para el desayuno , bufete, llenísimo y mala la comida. Los cuartos sin mantenimiento, el aire acondicionado no servia bien, Camastros rotos. Terrible el estado del hotel y su mermada capacidad de servicios. No es un hotel barato, así que no gasten su dinero de esta forma habiendo más opciones del precio en la zona hotelera.

Stayed 2 nights in Aug 2024

2/10 Terrible

Cameron

Traveled with group

Aug 9, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Place was very badly ran, only one elevator worked the whole time. building was very hot no a/c. workers were also very rude. waste of money and not really a good experience. food was also terrible.

Stayed 5 nights in Aug 2024

4/10 Poor

Marcela Patricia

Aug 9, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 3 nights in Aug 2024

2/10 Terrible

John

Traveled with group

Aug 8, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I wanted to share my recent experience at [krystal Grande. Unfortunately, it was far from satisfactory. Here are some of the issues I encountered: • The food quality was poor. • The elevators were frequently broken, causing long wait times. • The rooms had a strong odor of dirty bleach. • Checking in at the reception took three hours. • The lobby had no air conditioning. • Due to only two out of four elevators working, it took about half an hour to get to my room. Based on these experiences, I recommend booking another hotel.

Stayed 4 nights in Aug 2024

2/10 Terrible

Yazmin

Aug 7, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2024

2/10 Terrible

Ronny

Traveled with group, Traveled with partner

Aug 6, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is horrible. Has not service for costumers. The lobby is a monkey cage. The rooms were rusty and smelled like a wet dog. The resort has not AC and the elevator was broken. The only food served in 5 days was tacos. Even to eat tacos was a 5 to 10 mins wait. PLEASE DONT’ BOOK THIS RESORT

Stayed 4 nights in Aug 2024

2/10 Terrible

Jorge

Traveled with family

Aug 6, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Los elevadores no servían , el personal se metió a los cuartos sin permiso y mi sobrina se estaba bañando según que de mantenimiento, los restaurantes muy llenos todo el tiempo tuvimos q salir a comer afuera

Stayed 6 nights in Jul 2024