Sandos Playacar All Inclusive in Playa del Carmen

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Stylish property on the shore with 8 outdoor swimming pools

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive

Bar

Hot Tub

Pool

Room service

Gym

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
4 min walk
Playacar Golf Club
5 min drive
Xaman Ha Aviary
6 min drive
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

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Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

560 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Pool

Hot Tub

Breakfast included

All inclusive

per night

$425 total

includes taxes & fees

Dec 6 - Dec 7

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Golf Club - 5 min drive - 1.4 miles
Xaman Ha Aviary - 6 min drive - 1.7 miles
Quinta Avenida - 7 min drive - 2.2 miles
Playa del Carmen Maritime Terminal - 7 min drive - 2.3 miles
Xcaret Eco Theme Park - 12 min drive - 4.5 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬2 min walk
‪Rosa Roja - ‬10 min walk
‪El Gaucho Steakhouse - ‬7 min walk
‪Cupcake Cafe - ‬1 min walk
‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Stylish property on the shore with 8 outdoor swimming pools

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Spa tub
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch plasma TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a spa tub.

What amenities will couples enjoy at Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

7.4

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Sebastian

Nov 10, 2024

Stayed 4 nights in Oct 2024

6/10 Okay

Juan Carlos

Traveled with family and small children, Traveled with family

Oct 26, 2024

Liked: Cleanliness, amenities

Room was cleaned daily and food was overall good but servers seem tired and overloaded with work. Most of them seem unhappy to be there or too busy to provide good customer service

Stayed 5 nights in Oct 2024

4/10 Poor

Alberto

Traveled with family and small children

Oct 24, 2024

One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach

Stayed 4 nights in Oct 2024

2/10 Terrible

sabrina

Traveled with group

Sep 18, 2024

Disliked: Staff & service, property conditions & facilities

Upon my arrival , I was not greeted by any staff or offered a welcome drink. The guy with the welcome drinks walked right past my co worker and I. Upon waiting 1 hour to check in , the woman refused to give us the room we paid for which was described as 2 queen beds , AC , Adult only and a tub. Unfortunately, we were placed in a room with two full beds , no working AC and no tub (a dirty shower ). After a long flight we were extremely hungry and tired asked for assistance with the broken AC but no one came. We went for a early dinner at the French restaurant and decided to not show to our second reservation of the night because of the distance/couldn’t find it(the shuttle was always full and/or didn’t show in a 15/30 min period . Friday night , unfortunately we slept in heat! Saturday 09/14 Unfortunately. Maintenance was sent Saturday morning, he attempted to fix the AC , it worked for about 4 hours and completely stopped. I proceeded to the beach bar where they used the cheapest tequila present to make my drink (instant stomach ache) . After the beach we returned back to the room and we had a dinner reservation a few hours away. Follow this we left the room and proceeded to have dinner. Upon arriving to the Brazilian steak house a waitress named Cynthia asked that we wait 15 mins while she cleans off table (at this time she chose to sit only white or Hispanic couples ) she displayed pure discrimination, after waiting 15 mins patiently she rejected us and told

Stayed 3 nights in Sep 2024

10/10 Excellent

Janely

Traveled with family and small children

Sep 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente over all would stay again

Stayed 7 nights in Sep 2024

10/10 Excellent

Todd

Traveled with family and small children

Aug 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My daughters wedding.

Stayed 6 nights in May 2024

10/10 Excellent

Luis

Traveled with family

Aug 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 4 nights in Jul 2024

8/10 Good

Robert

Traveled with family

Aug 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare

Stayed 5 nights in Aug 2024

10/10 Excellent

Vanja

Traveled with partner, Traveled with family

Aug 17, 2024

Liked: Cleanliness, staff & service

Room update

Stayed 10 nights in Aug 2024

4/10 Poor

Kiara

Aug 16, 2024

Disliked: Property conditions & facilities

Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.

Stayed 7 nights in Aug 2024

10/10 Excellent

Maria Teresa Gonzales

Traveled with family and small children, Traveled with family

Aug 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved it will definitely be back

Stayed 4 nights in Aug 2024

6/10 Okay

jenny

Traveled with partner, Traveled with family

Aug 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

It was very pretty and it felt at times magical to be there. The main issues were that one had to reserve tables before getting there to dine at most restaurants in the facility. Although, they did have one that was a la carte all the time. The drinks were heavily watered down and was very disappointing. Came to find out that only if you had a specific colored bracelet (all inclusive), you received that drink. Ours unfortunately, was the lesser of the 3. This made the experience feel as though we were “third class” citizens at times. This differentiation also followed us at the beach, at specific restaurants, amenities and so forth. Such a shame that as a paying customer, nonetheless, we were treaded differently. If I was aware of the different service that we were going to get I might have paid extra to get the full treatment. Yet, who wants to be a part of a classist vacation?! No thank you. But, everything else was good, entertainment, shopping, the convenience of shuttles back and forth, the safety was a plus and even met some staff who treated us like “black bracelet members “even though we were only “blue.” Do not believe we’ll return. So sad, had we felt truly welcomed there would have been no hesitation.

Stayed 3 nights in Aug 2024

4/10 Poor

Archana

Traveled with partner

Aug 14, 2024

Liked: Staff & service

Disliked: Amenities

I’ve been to Sandos before in 2011, 2012, 2016 and this time I have to say this was disappointing. It was a waste of money. From walking in to the front desk requesting for a specific room which I was told I can get but once I get there it was an absolute NO. The room we did get was all the way far in. It was a great suite but here’s a thing, we wanted to use the Jacuzzi, we tried and the entire room was filled with water. They came fixed it and guess what when we tried using it at night, the water again started leaking they came fixed it and finally we were able to use the next day, however not once anyone called and asked how did it go, do you need the room to be changed or what can we do to make this better. First two days were awful, since we waited for the guy to come and fix and then come back to fix again. Not even that if ur not a member get ready to be treated with disregard. The choices of alcohol was bare minimum and the non member side was packed at all times, not enough chairs, where my friend and I had so to sit on the sand and use our towels for cushioning. There is no one coming to you for beverages, so now u have to pass the member bar side to get alcohol or water from the other bar. So inconvenient. The restaurants are there for mostly members and if ur lucky u might get a reservation at a restaurant but don’t waste ur time just stick with the buffet. If you’re not a member, don’t waste ur time and money going here. Sandos you were disappointing!

Stayed 3 nights in Feb 2024

10/10 Excellent

Franshelly Marie Barreto

Traveled with partner

Aug 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was perfect, the staff is very kind !

Stayed 4 nights in Aug 2024

8/10 Good

Esmeralda, Channelview

Aug 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Ana

Traveled with family and small children, Traveled with group, Traveled with family

Aug 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Sandos met beyond my expectations. I couldn’t be happier with the service and quality ; I would highly recommend, and plan to go again.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jovana

Traveled with partner, Traveled with family

Aug 12, 2024

Liked: Cleanliness, staff & service

Room upgrade

Stayed 6 nights in Aug 2024

10/10 Excellent

Ashley Emily

Traveled with family and small children

Aug 12, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Food is badddd! Also get your walking shoes on.

Stayed 5 nights in Apr 2024

2/10 Terrible

VIANEIT

Aug 12, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Aug 2024

10/10 Excellent

Evit

Traveled with family and small children

Aug 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good installations

Stayed 7 nights in Jul 2024

8/10 Good

Enrique Sánchez Martin

Aug 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Gonzalo

Aug 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Hi I would improve the transportation inside maybe not frequently and the disco/club need a full renovation

Stayed 7 nights in Aug 2024

10/10 Excellent

Kiomara

Traveled with family

Aug 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Sandos tiene excelentes empleados, áreas limpias, ecoamigable, ambiente conectado a la naturaleza y fauna hacen que la estancia sea una muy agradable para la familia y variedad de restaurantes y espectáculos cada noche son excelentes!

Stayed 8 nights in Jul 2024