Sandos Playacar All Inclusive in Playa del Carmen

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Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive

Hot Tub

Bar

Room service

Pool

Housekeeping

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
‪4 min walk‬
Piste Cyclable sur Paseo Xaman-Ha
‪10 min walk‬
Xaman Ha Aviary
‪6 min drive‬
Playa Del Carmen, Quintana Roo (PCM)
‪8 min drive‬

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Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

560 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Hot Tub

Breakfast included

All inclusive

per night

$420 total

includes taxes & fees

Feb 5 - Feb 6

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Beach - 4 min walk
Playacar Golf Club - 5 min drive
Quinta Avenida - 7 min drive
Playa del Carmen Maritime Terminal - 7 min drive
Xcaret Eco Theme Park - 12 min drive

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬2 min walk
‪Rosa Roja - ‬10 min walk
‪El Gaucho Steakhouse - ‬7 min walk
‪Cupcake Cafe - ‬1 min walk
‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Spa tub
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch plasma TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Xplor Theme Park and Xcaret Eco Theme Park within a short drive.

Is parking available on site at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include sports massages, prenatal massages, body wraps, and hydrotherapy.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a spa tub.

What amenities will couples enjoy at Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Jesus

Dec 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a great experience, it's worth it to repeat!

Stayed 7 nights in Nov 2024

6/10 Okay

Sebastian

Nov 10, 2024

Stayed 4 nights in Oct 2024

6/10 Okay

Juan Carlos

Traveled with family and small children, Traveled with family

Oct 26, 2024

Liked: Cleanliness, amenities

Room was cleaned daily and food was overall good but servers seem tired and overloaded with work. Most of them seem unhappy to be there or too busy to provide good customer service

Stayed 5 nights in Oct 2024

4/10 Poor

Alberto

Traveled with family and small children

Oct 24, 2024

One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach

Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea Lynn

Traveled with family and small children, Traveled with family

Oct 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall great. There was alot of ran over 3 days and so the structure was experiencing some leaks. The staff were out managing it the best based on the amount of rain and winds. One bathroom in the buffet area was challenged as well.

Stayed 7 nights in Oct 2024

4/10 Poor

Manuel

Traveled with family

Oct 18, 2024

Disliked: Amenities, property conditions & facilities

Room outdated,reserved 1 king bed,was given 2 queen beds,the air conditioner didnt work and to top it off... Roaches. I have been hete before a couple years ago an everything was good. Now all they emphasize is trying to sell you the black bracelet(Elite). They have lost a loyal customer.

Stayed 4 nights in Oct 2024

10/10 Excellent

Hossein, Coquitlam

Traveled with partner

Oct 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel for adults and family, lots of activities and restaurant options, walkable to the core of play del Carmen, bikes are available to Use in gated community, kayaks snorkels, water boards and paddle boards are available for free as well! Free nightly shows! There is a little water park for kids! Great resort overall

Stayed 8 nights in Oct 2024

8/10 Good

Orlando

Traveled with family and small children

Oct 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful beach

Stayed 6 nights in Oct 2024

8/10 Good

Jessica

Traveled with family

Oct 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was great very big with a lot to do.

Stayed 4 nights in Oct 2024

10/10 Excellent

Laetitia, Noblesville In

Traveled with family

Oct 15, 2024

Liked: Staff & service, amenities, property conditions & facilities

**Review of Sandos Playacar, Mexico** I recently stayed at Sandos Playacar, and it was an incredible experience. From the warm welcome to the exceptional service from our guide Kena, everything was top-notch. **Food:** The resort offered a fantastic array of dining options. The buffet was fresh and diverse, while specialty restaurants like the Italian and Asian venues provided outstanding meals with exquisite flavors. **Hotel Room:** Our room was spacious, beautifully decorated, and very clean, complete with a comfortable bed and a lovely balcony view of the gardens. **Restaurants:** Each restaurant had a unique atmosphere, and the attentive staff made great recommendations. The themed nights added to the culinary adventure. **Gym:** The fitness center was well-equipped, allowing me to maintain my workout routine. **Spa:** The spa was a heavenly retreat. I enjoyed a rejuvenating massage in a serene atmosphere, with a variety of treatments available. I also loved the complementary hot tub experience. **Beach:** The stunning beach featured soft white sand and crystal-clear waters. The beach staff were attentive, enhancing our relaxation with towels and refreshments. **Concert:** The evening concert added vibrancy to our stay, with live music creating a fun atmosphere for all guests. **Customer Service:** The customer service was exceptional, especially from KENA who provided invaluable insights and made us feel like VIPs throughout our visit. Great experience!

Stayed 3 nights in Oct 2024

10/10 Excellent

Jeremy William

Traveled with family and small children

Oct 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoy every bit of my stay!

Stayed 5 nights in Oct 2024

2/10 Terrible

Daryl

Traveled with group

Oct 13, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible food Bad costumer service Scams Bad smells

Stayed 6 nights in Oct 2024

10/10 Excellent

richard

Traveled with partner

Oct 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly. Beautiful property.

Stayed 5 nights in Oct 2024

2/10 Terrible

Marcela

Oct 13, 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Eduardo Tijerina

Traveled with family and small children, Traveled with family

Oct 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. The entertainment was also ready l really great. Definitely enjoyed my time and hope to be back!

Stayed 6 nights in Oct 2024

8/10 Good

Luis Alonso

Traveled with family and small children, Traveled with family

Oct 11, 2024

Liked: Cleanliness, amenities, property conditions & facilities

What I liked was the temperature of the pools, the room temperature and jacuzzi, I also loved the twin stacked up bed for the kids they loved it. The kids area was nice and entertaining. The staff was so so, long times for check in process and long times for checkout. Overall the staff was not very friendly except for the waitresses on the Main buffete. The taste of the food was good overall but many times they didn't refiled the buffet on time so not many diahes were ready at the time. The things I disliked mostly are the smell of the sewer pipes that was very strong in many areas of the Hotel including the main entrance of the buffet area. The floor on the secondary restaurants was like greasy and slipery all the time and a few other maintenance issues related with the window locks an general maintenance of thw building.

Stayed 5 nights in Oct 2024

2/10 Terrible

Victor Hugo Del

Oct 10, 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

Abisai

Traveled with partner

Oct 9, 2024

Liked: Amenities

Great experience

Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Traveled with family and small children, Traveled with partner, Traveled with family

Oct 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

we're in love with the property and staff except for their time share sellers because they get upset if you don't agree to go to the seminar.

Stayed 5 nights in Aug 2024

6/10 Okay

Luis A

Traveled with family

Oct 9, 2024

Disliked: Property conditions & facilities

The property is old and run down. Most elevators did not work. The transportation that would take us around the hotel was never on time at 1st service. Asian restaurant was terrible uncooked rice in the sashimi. NY steak at the steakhouse was hard and full of fat steak cuts at the buffet were way better and that should say a lot. Average property with potential with a lot of work it can be good.

Stayed 6 nights in Oct 2024