Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
VIP Access

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Reception
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Exterior
Family dining

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playacar Beach - 4 min walk - 0.2 miles
  • Playacar Golf Club - 5 min drive - 1.4 miles
  • Quinta Avenida - 7 min drive - 2.2 miles
  • Playa del Carmen Maritime Terminal - 7 min drive - 2.3 miles
  • Xcaret Eco Theme Park - 12 min drive - 4.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.
Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include beach massages, deep-tissue massages, reflexology, and body wraps.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Does Sandos Playacar All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 519 out of 1478 reviews
Rating 8 - Good. 398 out of 1478 reviews
Rating 6 - Okay. 251 out of 1478 reviews
Rating 4 - Poor. 171 out of 1478 reviews
Rating 2 - Terrible. 139 out of 1478 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Julie Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water for several days. When we got here all water was cold. Over 200 guests were ill guessing E. coli. Staff did not address any issues. Did not let us know why there was no water. Or when we would have water. It was a mess! It was not fun being severely ill with out flushing toilets!!! Very poor communication
Stayed 9 nights in Feb 2025

4/10 Poor

Sidney

Stayed 7 nights in Jan 2025

10/10 Excellent

Juan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería
Stayed 7 nights in Nov 2024

10/10 Excellent

Darby L.

Stayed 6 nights in Dec 2024

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Exceptional House Keeping for our room. Dinning selections were plentiful. Bar staff were very friendly and seemed happy to serve.
Stayed 7 nights in Dec 2024

8/10 Good

Trena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful with lots of dining options. Our 2nd visit. Beautiful beach and multiple pool areas to choose from. We had some awesome dining experiences along with a couple unsatisfactory experiences. Rooms are very spacious. The property was always very clean but some areas a little dated. If you're in the back family section, it's about a 8 min walk to the beach but there are a couple pools right around the corner. Night life & entertainment is limited. Kid friendly.
Stayed 9 nights in Dec 2024

10/10 Excellent

Mikayla Mae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Lots of activities, good food and drinks & a great beach. The staff were great and we would go back again.
Stayed 7 nights in Dec 2024

8/10 Good

Maleaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Myron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Petro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Isabella

Stayed 6 nights in Dec 2024

2/10 Terrible

Christopher Gordon

Stayed 11 nights in Nov 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good no matter where we ate. The Hydrotherapy pool was too cold to enjoy the experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Bruna Marciano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, fun, good food, good service
Stayed 5 nights in Dec 2024

8/10 Good

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of lush greenery and the beach is amazing! Food is quite good as well. Lots of walking. We were at the very back but had our own pool and near by restaurant plus the swim up bar and pool we had actually came around to serve unlike the beach one. Overall was pleasantly impressed with this place for the price.
Stayed 7 nights in Dec 2024

4/10 Poor

Mathew James

Disliked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 8 nights in Dec 2024

8/10 Good

Daniel Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Stayed 4 nights in Dec 2024

10/10 Excellent

richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Jesus

Traveled with family
Disliked: Staff & service
Tge customer service was terrible
Stayed 7 nights in Dec 2024

6/10 Okay

Yolanda

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Roberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was really rude to us.
Stayed 7 nights in Dec 2024

8/10 Good

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. It was tough to get reservations at some restaurants. We ended not going to them at all. Food is great just makes whatever you eat from buffets are cooked properly. The shows was great.
Stayed 7 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience, it's worth it to repeat!
Stayed 7 nights in Nov 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por todo ❤️
Stayed 9 nights in Dec 2024