Sandos Playacar All Inclusive in Playa del Carmen

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Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

VIP Access

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Dates

February 2025

March 2025

Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Hot Tub
Bar
Room service

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
‪4 min walk‬
Playacar Golf Club
‪5 min drive‬
Xaman Ha Aviary
‪6 min drive‬
Playa Del Carmen, Quintana Roo (PCM)
‪8 min drive‬

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Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

560 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Hot Tub
All inclusive
Spa

per night

$538 total

includes taxes & fees

Mar 8 - Mar 9

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Golf Club - 5 min drive
Xaman Ha Aviary - 6 min drive
Quinta Avenida - 7 min drive
Playa del Carmen Maritime Terminal - 7 min drive
Xcaret Eco Theme Park - 12 min drive

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬2 min walk
‪Rosa Roja - ‬10 min walk
‪El Gaucho Steakhouse - ‬7 min walk
‪Cupcake Cafe - ‬1 min walk
‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Spa tub
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch plasma TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include Thai massages, hot stone massages, couples treatments, and reflexology.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What amenities will couples enjoy at Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Can I book a room with a balcony at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Sidney

Jan 17, 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Jesus

Dec 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a great experience, it's worth it to repeat!

Stayed 7 nights in Nov 2024

10/10 Excellent

Alejandro

Traveled with family and small children

Nov 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ac was perfect indoors

Stayed 5 nights in Nov 2024

10/10 Excellent

Melissa

Nov 21, 2024

Liked: Cleanliness

Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Oct 2024

6/10 Okay

Juana

Nov 20, 2024

Stayed 5 nights in Oct 2024

8/10 Good

Wasseem

Nov 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great for families, incredible beach!!!

Stayed 6 nights in Nov 2024

6/10 Okay

Natasha

Nov 15, 2024

Disliked: Staff & service, property conditions & facilities

The smell around the property was terrible. Smells like fecies.

Stayed 9 nights in Nov 2024

8/10 Good

Blair

Traveled with family and small children

Nov 12, 2024

Liked: Cleanliness, amenities

Travelled as a family with kids 4 & 6, stayed in a 1 bedroom suite in a hacienda and it was perfect for some privacy. Each side had its own bathroom and thermostat (but one side never seemed to shut off the ac). Kids loved the water slides at two different pools and seeing the animals. There is a fair amount of walking to get around but it was managed by everyone but the 4 yr old. Buffet had a variety but also similar items daily and also had a station that would change from smoothies for breakfast to ceviche at lunch and margaritas & Paloma’s for dinner. We did arrive on a day of torrential rain which caused leaks in our room and others. Our room didn’t need repair but we heard from many others who struggled to get their rooms fixed up. We did have an issue getting into our room after check in where our bracelet/key wouldn’t open the door. Asked at guest services and they were supposed to send someone over right away but after an hour we had to go back to the front desk to get someone to fix it so that we could get into the room. Overall the property is large and spread out which means lots of walking but also lots of trees and scenery. Food was good not great, service in restaurants was also good. Buildings do require some repairs as they all do. Guest services seems to be lacking between requests as well as getting items replenished in the rooms when being cleaned. I might stay here again and I would discuss the issues with other interested parties before they were to book

Stayed 7 nights in Oct 2024

6/10 Okay

Amy

Traveled with family

Nov 12, 2024

Liked: Cleanliness, staff & service, amenities

This was our first stay at an all-inclusive and I would say overall it was good however the elevator up to our floor was “under maintenance” all week, room service was always cold, the tram was usually full, our late check-out that we paid for was interrupted numerous times with confused staff, buffet food was so-so, my daughter got sick and we bought some lozenges from the “gift shop” and they were overpriced by $30. Walk down the street off the resort to the pharmacy and buy things if needed. The massage was amazing, the beach was amazing, lots of gluten free options, snorkeling from the hut on the beach we’d recommend

Stayed 7 nights in Nov 2024

4/10 Poor

Michael Caine

Traveled with family

Nov 12, 2024

Disliked: Amenities, property conditions & facilities

The food was below average, water pressure was not good, elevators did not work, 10 minite walk tobthe beach, lack of entertainment, just not worth the money you get so much more staying in Cancun

Stayed 6 nights in Nov 2024

10/10 Excellent

Evelyn Marie A

Traveled with group, Traveled with partner

Nov 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort grounds are so beautiful. The ocean and beach are perfect. The staff is unreal. The food is a 8/10 with a few rare misses and the vibes are immaculate

Stayed 10 nights in Oct 2024

10/10 Excellent

RIchard, New York

Nov 11, 2024

Stayed 7 nights in Aug 2024

8/10 Good

Alycia Miyoko

Traveled with family and small children, Traveled with group

Nov 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff are amazing, very clean super helpful, food was amazing. They upgraded us to premium at no charge, But then continually bugged us to go to a timeshare meeting, which I wasn’t a fan of. The check in took us almost an hour and a half, which was super frustrating, After traveling all day . My other Complaint is how much you have to walk. We were in the family section, our room was the farthest away from the main things in the resort. It was a A 10 -15 minute walk to main buffet, Entertainment, à la cart, restaurants, teen club And about a 20 minute walk to the beach. There were days that I put on 15 km walking back-and-forth. By day 3 your feet and your leg legs hurt. They do have a Tran But most of the time it’s too full and you can’t get on it and probably takes 15 to 20 minutes every round depending in the time of day. Besides that it was a great experience with my family and I did have a wonderful week . Definitely family friendly.

Stayed 7 nights in Nov 2024

10/10 Excellent

Estela

Nov 10, 2024

Stayed 7 nights in Oct 2024

6/10 Okay

Sebastian

Nov 10, 2024

Stayed 4 nights in Oct 2024

6/10 Okay

Jeffrey

Traveled with family and small children

Nov 10, 2024

Liked: Property conditions & facilities

It was way too far to walk from the family areas to all the dining and shows and to the beach. 15-20 min walk each way. The trolly that would bus from each end was very limited on seating and only came every 20 min or so. If you missed it you would be waiting about as long as it takes to walk. It took me 40 minutes to go back to my room and grab kids goggles and come back. With 3 young kids a double stroller and a pregnant wife, it was not very easy to get around. The shows were great but short only 30 min. Buffet was also really good.

Stayed 7 nights in Nov 2024

8/10 Good

Belinda

Traveled with partner

Nov 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property, beach restaurants and staff is all great t this resort but our room was stuffy and warm. In one whole week we had probably 2 cool nights. We were in unit 6606 which was a 1 bedroom suite and was not worth what we paid for it at all without cold AC! We called maintenance many times they came to check it out 3 or 4 times. On all occasions saying it would cool in 45 minutes to an hour and nothing would change! Very disappointing to ay the least.

Stayed 7 nights in Nov 2024

10/10 Excellent

Eleanor Tiffany, Simi Vallay

Traveled with partner

Nov 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

love this place

Stayed 7 nights in Oct 2024

10/10 Excellent

Blanca

Traveled with family

Nov 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is awesome!!!! We had a great family time.

Stayed 7 nights in Jul 2024

8/10 Good

Jaylene

Traveled with family and small children, Traveled with family

Nov 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice big resort, lots of walking. The beach is absolutely astonishing, beautiful sand, lots of activities. Teen club was a big hit for the kids in the evenings. Good shows. Cupcake cafe was our go everyday.

Stayed 10 nights in Oct 2024

10/10 Excellent

Alayna Catherine

Traveled with group, Traveled with partner, Traveled with family

Nov 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it here. Will stay again any chance I get

Stayed 7 nights in Oct 2024

4/10 Poor

Destiny

Traveled with family

Nov 6, 2024

Disliked: Staff & service, property conditions & facilities

Layout of the property is horrible. The family section is farthest from the aqua park and beach. The one trolly to get you there only holds 24 people, and there is 819 rooms. So there is a ton of walking. Not enough signs for where you’re going or coming from unless you download an app. We (family of 5) will not recommend or go back to this resort.

Stayed 9 nights in Oct 2024