Sandos Playacar All Inclusive in Playa del Carmen

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Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

VIP Access

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Dates

April 2025

May 2025

Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Hot Tub
Bar
Room service

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪5 min drive‬
Quinta Avenida
‪7 min drive‬
Playa del Carmen Maritime Terminal
‪7 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪255 min drive‬

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Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

560 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Beach - 4 min walk - 0.2 miles
Playacar Golf Club - 5 min drive - 1.4 miles
Quinta Avenida - 7 min drive - 2.2 miles
Playa del Carmen Maritime Terminal - 7 min drive - 2.3 miles
Xcaret Eco Theme Park - 12 min drive - 4.5 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬2 min walk
‪Rosa Roja - ‬10 min walk
‪El Gaucho Steakhouse - ‬7 min walk
‪Cupcake Cafe - ‬1 min walk
‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch plasma TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include beach massages, deep-tissue massages, reflexology, and body wraps.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

Is Sandos Playacar All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Can I book a room with a balcony at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Julie Kathleen

Feb 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No water for several days. When we got here all water was cold. Over 200 guests were ill guessing E. coli. Staff did not address any issues. Did not let us know why there was no water. Or when we would have water. It was a mess! It was not fun being severely ill with out flushing toilets!!! Very poor communication

Stayed 9 nights in Feb 2025

8/10 Good

Uros

Jan 21, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Jan 2025

4/10 Poor

Sidney

Jan 17, 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Marko

Traveled with group, Traveled with family

Jan 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best beach so far on Mexico east coast. Beautiful nature surrounding cozy haciendas. Friendly animals could be seen on different sites. Lots of family activities.

Stayed 7 nights in Jan 2025

10/10 Excellent

Emily

Traveled with group, Traveled with family

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach at Sandos Playacar is probably its best quality - it is unmatched! The front family pool area is superb! The food here is also top-notch. Service is terrific. We enjoyed the cupcake cafe and taco buffet also. The entertainment was pretty good. Being there with kids, there is a large area of the resort they are not allowed. For us that was a bummer. We didn’t use the upper pools much, they were cold. Possibility due to being shaded much of the afternoon.

Stayed 7 nights in Jan 2025

10/10 Excellent

Paula sol

Jan 15, 2025

Stayed 8 nights in Jan 2025

10/10 Excellent

Paul

Traveled with family

Jan 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great time. Our trip was made even more enjoyable with the great service from staff especially a girl named Kena who took care of all our needs whether it was excursions, information, bookings for meals or transportation. She definitely made our trip much better.

Stayed 10 nights in Jan 2025

2/10 Terrible

Christine Willia

Traveled with partner

Jan 14, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

It was the worst trip of our lives.

Stayed 7 nights in Jan 2025

6/10 Okay

Evgueni

Traveled with group, Traveled with family

Jan 13, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The beach and staff was frendly ,i deffinetly recommend .

Stayed 8 nights in Dec 2024

8/10 Good

McKayla

Traveled with partner

Jan 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Huge property with lots of pool options, restaurants, and gorgeous beach

Stayed 7 nights in Jan 2025

10/10 Excellent

Shaun

Jan 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

Alexandre Cidro

Traveled with group, Traveled with family

Jan 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.

Stayed 5 nights in Dec 2024

8/10 Good

Timothy

Traveled with family

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities

Good property, exclusive club was in middle of family area a little too much, wish room was stocked with liquor like most other all inclusives, sewage got backed up by front but they cleaned that quickly, towels were not there when we checked in but they fixed that as well

Stayed 6 nights in Dec 2024

2/10 Terrible

Robert

Jan 5, 2025

Disliked: Property conditions & facilities

After a 14 hour experience to get there we were put in a room with no water and no phone working and I and my wife are in the late 70 and this was at the furthers end of the property (1 kilometre) from the beach and changed me 6160.00 pesos to upgrade to an elite room close to the beach as we have trouble walking long distances. After getting up at 4:00am to leave for Mexico it’s now 9:00 pm we finally get to the elite suite the air conditioning is so noisy we have to shut it off to sleep and on the second last the fan assembly of the air conditioning unit fell off with a loud bang and after waiting 2 hours a repair man fixed. Also the bathroom had lots of mould on the ceiling and they totally refused to compensate the 6160 pesos for the week. The building wire elite suite had 2 of 3 elevato permanently out order so made very hard for us at our age to do the stairs. So yes never Sandos for us ever again

Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family

Jan 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay! Great food! Great staff!

Sandos Playacar is absolutely amazing! Their costumer service goes above and beyond! SO MANY employees that made our experience amazing! Very clean! Great variety of restaurants and food, and the buffet is SO good! A lot of activities from music, to water sports, to shows! In the Spa, Thank you Araceli for your kindness and extra TLC. At our new years celebration, thank you Rodolfo for answering all my questions and making sure we had exactly what we wanted; thank you also Teodoro for helping us in wine selections; and thank you Juan for going the extra mile at the New Year celebration and also at the delicious Gourmex restaurant. Thank you Isabel at the buffet, and Alex and all the boys from the pool bar.

Stayed 7 nights in Dec 2024

6/10 Okay

Bradford Johnathon Lorne

Traveled with group, Traveled with family

Jan 3, 2025

Food made our entire group plus many other groups that arrived around the same time as us very sick. Spent most of our vacation in our room to sick to enjoy anything.

Stayed 7 nights in Dec 2024

10/10 Excellent

Jesus G, San Jose

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great Place to stay and lots of selection for food items. Bonus was the Adults exclusivity

Stayed 6 nights in Dec 2024

10/10 Excellent

Corbin E.

Traveled with partner

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good property. Well taken care of in all respects

Stayed 10 nights in Dec 2024

10/10 Excellent

Juan

Traveled with family and small children, Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente, volvería

Stayed 7 nights in Nov 2024

10/10 Excellent

Darby L.

Jan 1, 2025

Stayed 6 nights in Dec 2024

10/10 Excellent

Stanley

Traveled with family

Dec 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff. Exceptional House Keeping for our room. Dinning selections were plentiful. Bar staff were very friendly and seemed happy to serve.

Stayed 7 nights in Dec 2024

8/10 Good

Trena

Traveled with family

Dec 31, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property is beautiful with lots of dining options. Our 2nd visit. Beautiful beach and multiple pool areas to choose from. We had some awesome dining experiences along with a couple unsatisfactory experiences. Rooms are very spacious. The property was always very clean but some areas a little dated. If you're in the back family section, it's about a 8 min walk to the beach but there are a couple pools right around the corner. Night life & entertainment is limited. Kid friendly.

Stayed 9 nights in Dec 2024