Iberostar Waves Quetzal - All Inclusive

4.5 star property
Luxury resort on the beach, with 4 outdoor pools
VIP Access

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
View from room
8 restaurants, lunch, dinner served; Japanese cuisine
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Xplor Theme Park
    ‪9 min drive‬
  • Playa del Carmen Main Beach
    ‪11 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪277 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

Premium Room (Near Beach)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 1
  • 2 Double Beds

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Premium With View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room Premium With Pool View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Quadruple Room Premium With View

  • Sleeps 3
  • 2 Full Bed(s)

Double Room Premium

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room Premium With View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

Double Room Premium With Pool View

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

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About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Quetzal - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 1.8 miles
  • Quinta Avenida - 6 min drive - 1.9 miles
  • Xplor Theme Park - 9 min drive - 4.4 miles
  • Playa del Carmen Main Beach - 11 min drive - 2.2 miles
  • Xcaret Eco Theme Park - 13 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor pools
Guests of Iberostar Waves Quetzal - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Waves Quetzal - All Inclusive?

This resort is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Iberostar Waves Quetzal - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Waves Quetzal - All Inclusive?

Spa Sensations is the resort's spa and services include hot stone massages, deep-tissue massages, couples treatments, and body wraps.

Does Iberostar Waves Quetzal - All Inclusive have a casino on the premises?

No, Iberostar Waves Quetzal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Quetzal - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Iberostar Waves Quetzal - All Inclusive a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Quetzal - All Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does Iberostar Waves Quetzal - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Quetzal - All Inclusive has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Waves Quetzal - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Quetzal - All Inclusive.

Are there connecting rooms at Iberostar Waves Quetzal - All Inclusive?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Iberostar Waves Quetzal - All Inclusive?

The closest major airport to Iberostar Waves Quetzal - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.8 mi away (277 minutes by car).

Can I book a room with a balcony at Iberostar Waves Quetzal - All Inclusive?

Yes, every guestroom at Iberostar Waves Quetzal - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Iberostar Waves Quetzal - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Iberostar Waves Quetzal - All Inclusive if you plan to say "I do" during your trip.

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 554 out of 1034 reviews
Rating 8 - Good. 266 out of 1034 reviews
Rating 6 - Okay. 113 out of 1034 reviews
Rating 4 - Poor. 57 out of 1034 reviews
Rating 2 - Terrible. 44 out of 1034 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sujay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Stayed 5 nights in Dec 2024

2/10 Terrible

rocky

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property had its ups and downs but Expedia is the one that truly let me down. I did not recieve the services I paid for. In fact, this hotel does not offer what Expedia sold me.
Stayed 6 nights in Dec 2024

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
Stayed 5 nights in Dec 2024

2/10 Terrible

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Filippo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.
Stayed 6 nights in Nov 2024

10/10 Excellent

SHAE

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend
Stayed 4 nights in Nov 2024

6/10 Okay

Lyna Ines

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Magdalena Del Carmen Salva

Stayed 7 nights in Oct 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the green spaces, beach area and staff was helpful
Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 4 nights in Oct 2024

8/10 Good

Norma

Liked: Cleanliness
Some of the staff members weren't as welcoming
Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
Stayed 6 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Matthew Lynn, Oklahoma City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, friendly employees, choices for food.
Stayed 6 nights in Oct 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Joelene

Stayed 7 nights in Jul 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Juan carlos

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer, Bonney Lake

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.
Stayed 7 nights in Sep 2024