Iberostar Waves Quetzal in Playa del Carmen | Best Rates & Deals on Orbitz

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Luxury resort on the beach, with 4 outdoor swimming pools

VIP Access

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Dates

December 2024

January 2025

Premium bedding, down comforters, free minibar, in-room safe

8 restaurants, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

All inclusive

Room service

Spa

Gym

Explore the area

Playa del Carmen, QROO

Piste Cyclable sur Paseo Xaman-Ha
4 min walk
Playacar Beach
13 min walk
Xaman Ha Aviary
5 min drive
Playa Del Carmen, Quintana Roo (PCM)
11 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Premium Room, Poolside

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

377 sq ft
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

409 sq ft
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

377 sq ft
Sleeps 1
2 Double Beds

Premium Room, Poolside

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

409 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

409 sq ft
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

377 sq ft
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

377 sq ft
Sleeps 1
1 King Bed

Last room available

377 sq ft
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

377 sq ft
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 1
2 Double Beds

Premium Room, Accessible

377 sq ft
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

409 sq ft
Beach view
Sleeps 1
1 King Bed

On private beach

Pool

Breakfast included

All inclusive

per night

$673 total

includes taxes & fees

Dec 9 - Dec 10

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Quetzal is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

View more Resorts in Playa del Carmen

What's nearby

Playa del Carmen Maritime Terminal - 6 min drive - 1.8 miles
Quinta Avenida - 6 min drive - 1.9 miles
Xplor Theme Park - 9 min drive - 4.4 miles
Playa del Carmen Main Beach - 11 min drive - 2.2 miles
Xcaret Eco Theme Park - 13 min drive - 4.8 miles

Getting around

Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬6 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal

Luxury resort on the beach, with 4 outdoor swimming pools

Guests of Iberostar Waves Quetzal have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive resort include a gym, a sauna, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Quetzal?

Iberostar Waves Quetzal offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Waves Quetzal?

This resort is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Iberostar Waves Quetzal?

Yes, valet parking and self parking are offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Waves Quetzal?

Spa Sensations is the resort's spa and services include hot stone massages, deep-tissue massages, body wraps, and hydrotherapy.

Does Iberostar Waves Quetzal have a casino on the premises?

No, Iberostar Waves Quetzal doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Quetzal?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Iberostar Waves Quetzal a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Quetzal?

Yes, this resort has a spa tub.

Does Iberostar Waves Quetzal feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Quetzal has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Waves Quetzal allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Quetzal.

Are there connecting rooms at Iberostar Waves Quetzal?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Iberostar Waves Quetzal?

The closest major airport to Iberostar Waves Quetzal is Cozumel Intl. Airport (CZM), which is 20.8 mi away (277 minutes by car).

Can I book a room with a balcony at Iberostar Waves Quetzal?

Yes, every guestroom at Iberostar Waves Quetzal comes with a balcony with some featuring ocean or garden views.

Does Iberostar Waves Quetzal have a wedding venue?

Take advantage of the wedding venue at Iberostar Waves Quetzal if you plan to say "I do" during your trip.

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

2/10 Terrible

Lia

Aug 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

Stayed 10 nights in Aug 2024

10/10 Excellent

Amey

Traveled with partner

Aug 26, 2024

Liked: Cleanliness, staff & service, amenities

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Stayed 5 nights in Aug 2024

8/10 Good

CHRISTOPHER MORGAN, San Antonio

Traveled with family and small children

Aug 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

Stayed 6 nights in Aug 2024

10/10 Excellent

Gracel Villaruel

Traveled with partner

Aug 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort inside the forest

Stayed 4 nights in Aug 2024

10/10 Excellent

Maritza

Aug 1, 2024

Stayed 5 nights in Apr 2024

8/10 Good

Luis

Traveled with family and small children, Traveled with family

Jul 26, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Virginia C

Traveled with family

Jul 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort! Lots of food/bar options!

Stayed 7 nights in Jul 2024

8/10 Good

Kristen

Traveled with family

Jul 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!

Stayed 5 nights in Jun 2024

8/10 Good

Victor

Traveled with family and small children

Jul 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, Gray staff great restaurants

Stayed 7 nights in Jul 2024

10/10 Excellent

Nadiya

Jul 17, 2024

Stayed 8 nights in Jul 2024

10/10 Excellent

Ivan

Jul 16, 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Estela

Traveled with family

Jul 15, 2024

Liked: Amenities

i like everything the staff was very nice

Stayed 5 nights in Jul 2024

10/10 Excellent

Matthieu

Traveled with family and small children

Jul 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!

Stayed 10 nights in Apr 2024

8/10 Good

jose, San Antonio

Traveled with family

Jul 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Susan

Traveled with family

Jul 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in Jun 2024

10/10 Excellent

James, Junction City

Traveled with partner

Jul 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.

Stayed 5 nights in Jul 2024

6/10 Okay

David

Traveled with group, Traveled with family

Jul 9, 2024

Liked: Cleanliness

The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family

Jul 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.

Stayed 5 nights in Jun 2024

2/10 Terrible

pearl

Jul 6, 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Susan

Traveled with family and small children, Traveled with family

Jul 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the location of the property. Wish the rooms were a little more updated

Stayed 4 nights in Jun 2024

10/10 Excellent

Gabriel

Jul 4, 2024

Stayed 4 nights in Jun 2024

8/10 Good

Fermin

Jul 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.

Stayed 4 nights in Jun 2024

10/10 Excellent

Christina Ruth

Traveled with family and small children

Jun 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.

Stayed 4 nights in Jun 2024