Iberostar Waves Quetzal - All Inclusive in Playa del Carmen

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Luxury resort on the beach, with 4 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

8 restaurants, lunch, dinner served; Japanese cuisine

Premium bedding, down comforters, free minibar, in-room safe

4 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All inclusive
Room service
Housekeeping

Explore the area

Playa del Carmen, QROO

Playa del Carmen Maritime Terminal
‪6 min drive‬
Xplor Theme Park
‪9 min drive‬
Xcaret Eco Theme Park
‪13 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪277 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Premium Room (Near Pool)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

377 sq ft
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Ocean view
409 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

377 sq ft
Sleeps 1
2 Double Beds

Premium Room (Near Pool)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Ocean view
409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Beach view
409 sq ft
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

377 sq ft
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

377 sq ft
Sleeps 1
1 King Bed

Last room available

377 sq ft
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

377 sq ft
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 1
2 Double Beds

Premium Room, Accessible

377 sq ft
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Beach view
409 sq ft
Sleeps 1
1 King Bed

Room Premium With Garden View

Sleeps 4
2 Full Bed(s)

Room Premium With Garden View

Sleeps 4
2 Full Bed(s)

Double Room Premium With View

Sleeps 4
2 Full Bed(s)

Suite Junior With Sea View

Sea view
Sleeps 4
2 Full Bed(s)

Quadruple Room Premium With Pool View

Sleeps 3
1 Full Bed(s) and 1 King Bed(s)

Suite Junior

Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

Quadruple Room Premium With View

Sleeps 3
2 Full Bed(s)

Double Room Premium

Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

Sea view
Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Ocean View

Ocean view
Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

Sea view
Sleeps 4
2 Full Bed(s)

Quadruple Room Premium With View

Sleeps 3
1 Full Bed(s) and 1 King Bed(s)

Double Room Premium With Pool View

Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

Suite Junior

Sleeps 4
1 Full Bed(s) and 1 King Bed(s)

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Quetzal - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

View more Resorts in Playa del Carmen

What's nearby

Playa del Carmen Maritime Terminal - 6 min drive - 1.8 miles
Quinta Avenida - 6 min drive - 1.9 miles
Xplor Theme Park - 9 min drive - 4.4 miles
Playa del Carmen Main Beach - 11 min drive - 2.2 miles
Xcaret Eco Theme Park - 13 min drive - 4.8 miles

Getting around

Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬6 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor pools

Guests of Iberostar Waves Quetzal - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive resort include a gym, a sauna, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Kids pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Waves Quetzal - All Inclusive?

This resort is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Iberostar Waves Quetzal - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Waves Quetzal - All Inclusive?

Spa Sensations is the resort's spa and services include Swedish massages, deep-tissue massages, hydrotherapy, and couples treatments.

Does Iberostar Waves Quetzal - All Inclusive have a casino on the premises?

No, Iberostar Waves Quetzal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Quetzal - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Iberostar Waves Quetzal - All Inclusive?

This beachfront resort offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Quetzal - All Inclusive?

Yes, this resort has a spa tub.

Does Iberostar Waves Quetzal - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Quetzal - All Inclusive has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Waves Quetzal - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Quetzal - All Inclusive.

Does Iberostar Waves Quetzal - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Iberostar Waves Quetzal - All Inclusive?

The closest major airport to Iberostar Waves Quetzal - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.8 mi away (277 minutes by car).

Can I book a room with a balcony at Iberostar Waves Quetzal - All Inclusive?

Yes, every guestroom at Iberostar Waves Quetzal - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Iberostar Waves Quetzal - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Iberostar Waves Quetzal - All Inclusive if you plan to say "I do" during your trip.

Iberostar Waves Quetzal - All Inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

Swati

Traveled with family and small children

Jan 13, 2025

Liked: Staff & service

Lots of nature / wild stuff around the resort. Very green.

Stayed 5 nights in Dec 2024

10/10 Excellent

luis, Lindenhurst

Traveled with family

Jan 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Perfect place

Stayed 3 nights in Jan 2025

4/10 Poor

Mechelle

Traveled with family

Jan 9, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2024

10/10 Excellent

Hahsim

Traveled with family

Jan 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very family oriented resort

Stayed 5 nights in Jan 2025

10/10 Excellent

Sergey

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

wonderful rooms near the beach.

Stayed 7 nights in Dec 2024

10/10 Excellent

Boris

Jan 6, 2025

Stayed 12 nights in Dec 2024

8/10 Good

Ekaterina

Jan 2, 2025

Stayed 10 nights in Dec 2024

10/10 Excellent

Sujay

Traveled with family and small children, Traveled with family

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids

Stayed 5 nights in Dec 2024

2/10 Terrible

rocky

Traveled with family and small children

Dec 27, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The property had its ups and downs but Expedia is the one that truly let me down. I did not recieve the services I paid for. In fact, this hotel does not offer what Expedia sold me.

Stayed 6 nights in Dec 2024

8/10 Good

Alex

Traveled with family and small children

Dec 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.

Stayed 5 nights in Dec 2024

2/10 Terrible

Sergei

Dec 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

6/10 Okay

Filippo

Traveled with family

Dec 14, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.

Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Business traveler, Traveled with family

Dec 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.

Stayed 6 nights in Nov 2024

10/10 Excellent

SHAE

Traveled with partner

Dec 4, 2024

Liked: Staff & service, amenities, property conditions & facilities

Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend

Stayed 4 nights in Nov 2024

6/10 Okay

Lyna Ines

Traveled with group, Traveled with family

Nov 19, 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Nov 2024

10/10 Excellent

Magdalena Del Carmen Salva

Nov 17, 2024

Stayed 7 nights in Oct 2024

8/10 Good

Victor

Nov 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

Nov 8, 2024

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Traveled with family

Nov 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved the green spaces, beach area and staff was helpful

Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

Oct 31, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

John

Traveled with family

Oct 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 4 nights in Oct 2024

8/10 Good

Norma

Oct 20, 2024

Liked: Cleanliness

Some of the staff members weren't as welcoming

Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

Oct 15, 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

Oct 14, 2024

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Traveled with family

Oct 13, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service, property conditions & facilities

The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .

Stayed 6 nights in Oct 2024