Kempinski Hotel Cancún

5.0 star property
Luxury resort on the beach, with 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
Miscellaneous
Exterior
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Aquaworld
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Cancun Interactive Aquarium
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
VIP Access
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  • Expect exceptional service
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Room options

Suite (Seafront)

  • Sea view
  • 882 sq ft
  • Sleeps 3
  • 1 King Bed

Club Double Room (Seaside)

  • Partial sea view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed (Seaside)

  • Partial sea view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite (Seafront)

  • Partial sea view
  • 883 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seafront)

  • Sea view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Panoramic Suite

  • Sea view
  • 882 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sea view
  • 2464 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seaside)

  • Sea view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Club Seafront)

  • Partial sea view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seafront)

  • Sea view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seaside)

  • Sea view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Double Room (Seafront)

  • Sea view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite (The Saasil)

  • Sea view
  • 1905 sq ft
  • Sleeps 6
  • 3 King Beds

Club Suite (Seaside)

  • Partial sea view
  • 883 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (Seaside)

  • Partial sea view
  • 882 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to a shopping center in central Cancun and also close to La Isla Shopping Mall and Iberostar Cancun Golf Course.

What's nearby

  • Aquaworld - 17 min walk - 0.9 miles
  • La Isla Shopping Mall - 3 min drive - 1.3 miles
  • Cancun Interactive Aquarium - 3 min drive - 1.3 miles
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
  • Delfines Beach - 6 min drive - 3.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools
Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.
An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive rate plans at Kempinski Hotel Cancún?

Kempinski Hotel Cancún has all inclusive rates that come with all meals included.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Apr 5, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Apr 15, 2025 start from $359.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Kempinski Hotel Cancún?

This resort is situated in Zona Hotelera within a short 17-minute walk of Aquaworld and also 18 minutes on foot from Hotel Zone Beaches. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at Kempinski Hotel Cancún?

Yes, there is accessible parking available.

Is a spa located at Kempinski Hotel Cancún?

Kayantá Spa is the resort's spa and services include prenatal massages, hot stone massages, mud baths, and body wraps.

Does Kempinski Hotel Cancún include a casino on the premises?

No, Kempinski Hotel Cancún doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel Cancún?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Kempinski Hotel Cancún?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Does Kempinski Hotel Cancún have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Kempinski Hotel Cancún have a restaurant that serves breakfast?

Yes, Kempinski Hotel Cancún has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Cancún allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Cancún.

Does Kempinski Hotel Cancún have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel Cancún?

The closest major airport to Kempinski Hotel Cancún is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Are there rooms with balconies at Kempinski Hotel Cancún?

Yes, every guestroom at Kempinski Hotel Cancún comes with a balcony with some featuring ocean views.

Does Kempinski Hotel Cancún have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel Cancún if you plan to say "I do" during your trip.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 458 out of 566 reviews
Rating 8 - Good. 58 out of 566 reviews
Rating 6 - Okay. 17 out of 566 reviews
Rating 4 - Poor. 8 out of 566 reviews
Rating 2 - Terrible. 25 out of 566 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hassan, schaumburg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we couldn't use the credit for the SPA. it was only for consultation.
Stayed 10 nights in Dec 2024

8/10 Good

tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff, front desk and concierge were amazing and so helpful!!! We had a great experience and check in was easy at the hotel which I booked last minute since the hotel we originally reserved was not great.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Alyce M

Stayed 4 nights in Oct 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, staff is awesome
Stayed 4 nights in Dec 2024

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service was a friendly people there what’s hell a lot and very clean property
Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer, Arlington

Stayed 5 nights in Nov 2024

10/10 Excellent

borisav

Stayed 3 nights in Nov 2024

10/10 Excellent

Patsy

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

hongyu, canton

Stayed 4 nights in Nov 2024

10/10 Excellent

Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet property with friendly staff. Beautiful Spanish style design, pool need to be renovated
Stayed 3 nights in Dec 2024

10/10 Excellent

Usman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the location is convenient, the views are stunning, and the food is remarkable. Despite all this, what stands out for Kempinski is the unmatched, highly professional, and personable service their staff provides. They know how to make guests feel welcome.
Stayed 5 nights in Nov 2024

10/10 Excellent

Amber

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing. They went above and beyond everyday and made our stay so special. I would also recommend the Club level. The amenities and staff were outstanding!
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Sharareh Fasihi

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service large rooms very clean and nice properry
Stayed 2 nights in Dec 2024

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

LD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent from every staff member we interacted with. Breakfast was fantastic and greatly appreciated the good gluten free options, including in house made bread and muffins.
Stayed 2 nights in Dec 2024

6/10 Okay

SALLY-ANN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property location are the strengths. Overall it has gone downhill since 2022 when Kempinski took over and even more so since last year. Club lounge food - whilst of good quality - is repetitive and lacking in imagination. It needs a good overhaul. Cabanas aren’t all in use and cordoned off. It’s a shame when it cd be so much better. Staff are great though
Stayed 9 nights in Dec 2024

10/10 Excellent

Alsharif Faisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempniski hotel cancun was the best idea to stay in. The place is big, clean, and has everything you need. Also the service was amazing and the food was great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked with Expedia an All inclusive food deal yet it was not offered at this hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Five Star As Always
Stayed 1 night in Dec 2024

10/10 Excellent

alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service, very friendly staff, great ocean view, beach front. Good restaurants and food. Excellent restaurants in the area.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sarah Drew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful beach. Clean well appointed room.
Stayed 4 nights in Nov 2024