No shopping within walking distance! Understaffed
We stayed at this Marriott on NYE after attending the Penguins game. We have stayed here before and it is the closest hotel to the venue. Our previous stays have all been fine. Not this time!! When we arrived almost 2 hours before the game we went through check-in and proceeded to the elevator area. There was a line roughly a mile long trying to get into the elevators. Out of 3 guest elevators only one was operational. People were stuffing themselves on the elevator and the elevator stopped at every single floor going up and coming down. We were on the 19th floor and will luggage the stairs weren’t an option. It took us an hour to go up to our room and drop off our bags and leave directly for the game. We had the same problem coming back down and we didn’t get to the game until puck drop. The hotel should have warned us at check-in or offered to check our bags knowing that the game was starting soon. Our second disappointment was that the hotel bar closed at 10 PM on NYE - we had to walk into downtown Pittsburgh in the rain to find a place to celebrate. Also what 300 a night hotel doesn’t have USB port to charge your cell phone - seriously???? Who carries a charging block anymore. And finally they stopped giving out individual soaps and shampoos and conditions to save money / the environment . . . Whatever! The shower gel and the shampoo where completely out! So much for packing light if you spend the night at this place - 1 out of 5 stars -do not recommend
Fabulous and friendly staff
The hotel staff was all very friendly
Excellent stay as always I have with Marriott!!!! One thing is that the two beds were marketed as Queen size but probably were full size.
Located slightly outside the business and more than one mile away from the historical centre of Pittsburgh the facility is comfortable and clean but the dining options are limited and customers pay additional charges for parking and breakfast.
The Marriott is closed and cancelled my reservation a month prior to my stay. By that time I could not find an alternative at a reasonable rate. There is also no news as tonight they will ever reopen.
Morning staff incompetent !! Need more training.
The room was a little smaller than other hotel chains but otherwise satisfactory.
Excellent location and great staff at all Levels.
The hallway of the floor we were on smelled like cigarette smoke
So convenient to PPG Paints Arena. Facility is starting to show its age a bit and could use some renovation to its public areas. But, a really good staff from the check in to valet parking.
Located in Downtown Pittsburgh, Pittsburgh Marriott City Center is adjacent to PPG Paints Arena and within a 15-minute walk of popular sights like David L Lawrence Convention Center. This 3.5-star hotel has 402 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee weekdays from 6:30 AM to 10:30 AM.
Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPod docks, refrigerators, and coffee makers. Housekeeping is available on request.
Pittsburgh Marriott City Center features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 40 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.
No shopping within walking distance! Understaffed
Dear Barbara S, Thank you for taking the time to share your review. Please accept our apologies for the service shortfalls you experienced and the inconvenience this has caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We are also sorry for the concern you had with our location and that it did not meet your expectations. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. Thank you again for your feedback, and we hope you will give us another chance to host you again.Sincerely,Thomas Murtha,Director of Operations
Dear Dean, It was a pleasure welcoming you to the award-winning Pittsburgh Marriott City Center, where style effortlessly blends with substance. Your presence added to the vibrant energy of our hotel, and we hope your stay was as memorable for you as it was for us. Should your travels lead you back to Pittsburgh, we look forward to hosting you again for another exceptional experience.Sincerely,Thomas MurthaDirector of Operations
We stayed at this Marriott on NYE after attending the Penguins game. We have stayed here before and it is the closest hotel to the venue. Our previous stays have all been fine. Not this time!! When we arrived almost 2 hours before the game we went through check-in and proceeded to the elevator area. There was a line roughly a mile long trying to get into the elevators. Out of 3 guest elevators only one was operational. People were stuffing themselves on the elevator and the elevator stopped at every single floor going up and coming down. We were on the 19th floor and will luggage the stairs weren’t an option. It took us an hour to go up to our room and drop off our bags and leave directly for the game. We had the same problem coming back down and we didn’t get to the game until puck drop. The hotel should have warned us at check-in or offered to check our bags knowing that the game was starting soon. Our second disappointment was that the hotel bar closed at 10 PM on NYE - we had to walk into downtown Pittsburgh in the rain to find a place to celebrate. Also what 300 a night hotel doesn’t have USB port to charge your cell phone - seriously???? Who carries a charging block anymore. And finally they stopped giving out individual soaps and shampoos and conditions to save money / the environment . . . Whatever! The shower gel and the shampoo where completely out! So much for packing light if you spend the night at this place - 1 out of 5 stars -do not recommend
Dear Kristi, Thank you for choosing our hotel and for sharing your experience with us. We genuinely apologize for the inconvenience you experienced due to our elevators and that we did not meet some of your expectations this time. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope that we will have another occasion to meet your expectations and to welcome you back.Sincerely,Thomas MurthaDirector of Operations
We're sorry to hear your stay wasn't as exceptional as it could have been. Thank you for letting us know by your rating, we hope to have another opportunity to change your impression.
Fabulous and friendly staff
We are grateful for your feedback. Sharing a five-star hospitality was a pleasure and we hope to do it again soon here at The Marriott Pittsburgh City Center.
The hotel staff was all very friendly
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Excellent stay as always I have with Marriott!!!! One thing is that the two beds were marketed as Queen size but probably were full size.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Located slightly outside the business and more than one mile away from the historical centre of Pittsburgh the facility is comfortable and clean but the dining options are limited and customers pay additional charges for parking and breakfast.
Dear Michel, Making sure we are providing the perfect hospitality experience for our guests is always our goal. We love that our perfect location did just that. Thank you so much for your feedback. I cannot wait to convey your appreciation to the entire team.I hope we are always your choice of hotel whenever you're in Pittsburgh.
Dear Tiffany, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Thomas Murtha,Director of Operations