4/10 Poor
Henry, campbell
Business traveler
Apr 5, 2024
Liked: Cleanliness
Disliked: Staff & service
They are part of the Marriott hotel, but they don’t “participate” in Marriott program for elite members. They don’t offer the standard benefits to elite members like other Marriott hotels. When I checked in, I was told that I will have 2 bottles of complimentary water a day and it turned out it’s only the first day. And they don’t give you water after. When I ask for the front desk, they just told me no. I found a cockroach in my room. The location is bad, you can’t really walk to the big shopping and food center without going through a dark area along the highway. The staff were unfriendly. Spanish seems to the default language. If you don’t speak Spanish, either the server couldn’t understand you or they treat you worse than those who speak Spanish. This was the first time I stayed at an AC hotel and it is the last time too.
Henry
Stayed 4 nights in Mar 2024