Could never check in. Cards to the rooms don't work. Ice machine stinks. The staff is rude and inconsiderate, my uncle is handicapped and we had to go to the hospital and they didn't give us any leway. We couldn't even check in
Housekeeping women, forget without guest they don't get paid. They were not accommodating or friendly. Front desk women were Awesome, friendly, nice. Mini Mart loved it convenient. Breakfast was so great and very nice people. It's an old comfortable hotel with history that are local friendly. Please don't loose that. Give your housekeeping women lessons on being more friendly, smile if a guest conversates don't be rude or at least smile back. People won't bite.
na
Z Right in the heart if honoluku. And everyone whi works there very polite and hospitable. Everything was A
Like: close by Sam's club, Walmart, Ala Moana Center and other shopping areas and eateries Dislike: old, bed and pillows hard, noisy where you can hear doors slamming, other people talking, signs of mold/mildew in bathroom/shower
This place is exactly what you need when you visit hawaii and still be in the action
Service was helpful.
Great location. Great people.
Great customer service. Great breakfast to start the day.
Your desk clerk is extremely SLOW. A long line of us merely needed to check in, and the desk clerk wasted about 40 minutes on each customer for simple check-ins. Then your desk-clerk charged me an additional resort-fee that was not listed in Orbitz's advertisement for The Pagoda, which is extremely misleading. Pagoda needs to be more honest about its fees, and Pagoda needs to switch to an automated check-in. I am not going to return as a customer. Terrible service.
Great location, reasonable cost but there is a daily "amenity fee" that covers Wi-fi and discount on a pretty good breakfast. Staff friendly and helpful. It's not the Ritz Carlton, but it has the basics.
very convenient
The convenience
The breakfast for $5 was great Building is sorely in need of updating and repairs Restaurant closed for dinner until further notice. No place within walking distance to get food.
I feel satisfied Restaurant good food Korean side Sarabolo excellent
The rooms were kind of outdated and run down looking for the price we paid. The man that checked us in did not talk at all unless we asked questions.
Awesome
Ok
Pagoda Hotel places you in Ala Moana, within a leisurely stroll of popular sights such as Ala Moana Center and Hawaii Convention Center. This hotel has 359 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at Floating Restaurant, the hotel's onsite restaurant. Start each morning with full breakfast, available for a fee from 7:00 AM to 9:30 AM.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and video-game consoles. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Pagoda Hotel features an outdoor pool, free WiFi in public areas, and conference space. Self parking is available for USD 32.46 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include laundry facilities, a banquet hall, and an ATM.
Could never check in. Cards to the rooms don't work. Ice machine stinks. The staff is rude and inconsiderate, my uncle is handicapped and we had to go to the hospital and they didn't give us any leway. We couldn't even check in
Housekeeping women, forget without guest they don't get paid. They were not accommodating or friendly. Front desk women were Awesome, friendly, nice. Mini Mart loved it convenient. Breakfast was so great and very nice people. It's an old comfortable hotel with history that are local friendly. Please don't loose that. Give your housekeeping women lessons on being more friendly, smile if a guest conversates don't be rude or at least smile back. People won't bite.
Clay, we value your observations and are pleased you found our front desk team members to be fantastic and our location convenient. It's delightful to know you enjoyed our breakfast and the historic charm of Pagoda Hotel. We acknowledge your comments about increasing friendliness and will certainly share these with the concerned team to improve guest interactions. We aspire to maintain our local-friendly ambiance and appreciate your support in this. Thank you for your review.
Thank you for taking the time to leave us a 4/5 rating, Joseph!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Pagoda Hotel.
Thank you for sharing your thoughts with us, Suzanne!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Pagoda Hotel. Thank you and have a lovely day!
na
Aloha Kim,Thank you for staying with Pagoda Hotel. We're glad to hear of your high rating. Hosting you is a delight, and we're looking forward to your next visit.Mahalo nui loa, Guest Services
Z Right in the heart if honoluku. And everyone whi works there very polite and hospitable. Everything was A
Like: close by Sam's club, Walmart, Ala Moana Center and other shopping areas and eateries Dislike: old, bed and pillows hard, noisy where you can hear doors slamming, other people talking, signs of mold/mildew in bathroom/shower
Aloha Edward,Thank you for staying with us. We are glad you liked our convenient location. However, we are deeply sorry if we fell short of your expectations. Your comments have been shared with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa, Guest Services
This place is exactly what you need when you visit hawaii and still be in the action
Aloha Christopher,Thank you for staying with Pagoda Hotel. We're delighted to hear of your perfect rating. Hosting you is a pleasure, and we're looking forward to your next visit.Mahalo nui loa, Guest Services
Service was helpful.
Aloha Gerald,Thank you for staying with Pagoda Hotel. We're delighted with your perfect rating. We're also glad our courteous staff was able to provide top-notch service. Hosting you is a pleasure, and we're looking forward to your next visit.Mahalo nui loa, Guest Services
Great location. Great people.
Aloha Bruce,Thank you for staying with Pagoda Hotel. We're so thrilled to learn that our staff was able to provide top-notch service. We're also glad you liked our convenient location. Hosting you is a pleasure, and we're looking forward to your next visit.Mahalo nui loa, Guest Services
Denzell, it's disconcerting to learn about the inconveniences you encountered during your anticipated check-in process. Hearing that you had issues with room entry is unfortunate. We also regret any discomfort the ice machine may have caused. Creating a respectful and supportive environment is of utmost importance to our team and we truly value every guest. We're sorry to hear your experience didn't reflect this, especially in a time of medical distress. Your feedback will be addressed with our team members to further enhance our guest care. We hope for an opportunity to provide a better experience in the future.