Lyn gave us an amazing room and early check-in. Ocean view with a balcony. Housekeeping comes daily if you want. The pool is cozy and there’s plenty of seating. We will be back.
Very convenient location. Close proximity to shopping, food, and beach park.
Everything was great but our living room area in our one bedroom suite wasn’t cleaned that great. One of the pots looked dirty and so did the door handle. It had grease on it. Also, the hotel doesn’t supply utensils and cooking accessories. Other than that everything was great. I really enjoyed the steakhouse on the 36th floor. They had a great happy hour selection on food and drinks.
Take Note: This hotel has 2 towers: the newer Waikiki Tower and the Kona Tower, so the reviews will differ greatly. This review is for the "Kona Tower - City View" room costing us a total of $281.95 for one night. To put it bluntly, we give this room a thumbs down. It did not have a city view -- looking at a wall, parking lot, and the 2 buildings surrounding it does not constitute a "view." When I contacted the front desk upon reaching the room, I was told this was the "standard Expedia room" and that nothing better was available without additional cost. The room itself was incredibly basic, plus it had stains on the ceiling over the bed, only one set of pillows and one washcloth, the sliding door and lanai glass were terribly dirty, the toilet had hair all over it and liquid on the seat (I had to clean it, and dark dirt came off the lid), and no ice machine in the tower (had to go to Waikiki tower)! The walls were pretty thin and we could hear our neighbors ... having a good time. The good things? Check in was fast with nice people, the bed was pretty comfortable, and the location was next to the Ala Moana Center and a (long) walking distance to the Blaisdell arena.
Room needs to be vacuumed between client stays. Old stained furniture and carpets.
The rooms are old. The property is old, even though clean. Shower was old , covered in lime and leaking. Room was supper small.
Safe and clean
I had a great time here and would definitely come back again. Great location and easy access to shopping and food
We had a very nice room one bedroom king size bed, living room/full kitchen area (2 Fridge, 2 microwaves, range and kitchen utensils.) The kitchen and bedroom area were separated and has some privacy. The bathroom was a big. The good thing about this hotel is that it is connected to the huge Ala Moana Shopping Mall and Food court with tons of food choices. It is also close to the Ala Moana Park and Beach, and a 3 min. walk to the Honolulu Convention Center. It was such a pleasant experience. I had self-parking in the hotel but a bit expensive. Would stay in this hotel again!!!
Was great
Room was very nice.
The front desk was super helpful and made me feel special and welcome .shopping mall very conveniently located literally downstairs .breakfast options available. The restaurant on the top flore had amazing food and an incredible view
A good choice if you need a place to stay for one night if your home is being tented. You may come across Some genuinely friendly employees.
!
The staff was excellent. True Hawaiian Hospitality. Roomw as pleaser with all needed amenities. Next to Ala M Oana Center and close promixty to area in Honolulu.
Located in Ala Moana, Ala Moana Hotel by Mantra is within a 5-minute walk of Hawaii Convention Center and within 15 minutes of other popular attractions like Ala Moana Center. This 1085-room hotel welcomes guests with 2 restaurants and conveniences like a full-service spa and an outdoor pool. It's connected to a shopping center in central Honolulu and also close to Royal Hawaiian Center and Waikiki Beach.
Enjoy dining at one of 2 onsite restaurants including Signature Prime Steak, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafes. For your convenience, a buffet breakfast is served each morning for a fee.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Ala Moana Hotel by Mantra enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 49 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
Lyn gave us an amazing room and early check-in. Ocean view with a balcony. Housekeeping comes daily if you want. The pool is cozy and there’s plenty of seating. We will be back.
Very convenient location. Close proximity to shopping, food, and beach park.
Everything was great but our living room area in our one bedroom suite wasn’t cleaned that great. One of the pots looked dirty and so did the door handle. It had grease on it. Also, the hotel doesn’t supply utensils and cooking accessories. Other than that everything was great. I really enjoyed the steakhouse on the 36th floor. They had a great happy hour selection on food and drinks.
Take Note: This hotel has 2 towers: the newer Waikiki Tower and the Kona Tower, so the reviews will differ greatly. This review is for the "Kona Tower - City View" room costing us a total of $281.95 for one night. To put it bluntly, we give this room a thumbs down. It did not have a city view -- looking at a wall, parking lot, and the 2 buildings surrounding it does not constitute a "view." When I contacted the front desk upon reaching the room, I was told this was the "standard Expedia room" and that nothing better was available without additional cost. The room itself was incredibly basic, plus it had stains on the ceiling over the bed, only one set of pillows and one washcloth, the sliding door and lanai glass were terribly dirty, the toilet had hair all over it and liquid on the seat (I had to clean it, and dark dirt came off the lid), and no ice machine in the tower (had to go to Waikiki tower)! The walls were pretty thin and we could hear our neighbors ... having a good time. The good things? Check in was fast with nice people, the bed was pretty comfortable, and the location was next to the Ala Moana Center and a (long) walking distance to the Blaisdell arena.
Room needs to be vacuumed between client stays. Old stained furniture and carpets.
Mahalo, Paula, for taking the time to share your thoughts with us. We appreciate your feedback, as it helps us to continually enhance our guests' experiences. While we're sorry to hear that you encountered some challenges during your stay, we'd like to reassure you that providing a comfortable and enjoyable visit is our utmost priority.Regarding the cleanliness and maintenance concerns you mentioned, please accept our apologies if we fell short of our usual standards. Rest assured, we'll address this with our team to ensure that all areas of the hotel meet the high expectations of our guests. I am happy to let you know that we have already commenced a refresh of our guest rooms.
The rooms are old. The property is old, even though clean. Shower was old , covered in lime and leaking. Room was supper small.
Safe and clean
I had a great time here and would definitely come back again. Great location and easy access to shopping and food
Aloha Anne, thank you for bringing your concerns to our attention. We're sorry to hear that your experience at the Ala Moana Hotel by Mantra did not meet your expectations. While we are happy to hear our staff upheld the Aloha Spirit and that you enjoyed our location, providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short during your stay. We would appreciate the opportunity to speak with you directly to address your concerns and regain your trust. Please feel free to reach out to our guest experience team so we can discuss your experience in more detail. Mahalo for your kokua, and we hope to have the chance to welcome you back for a much-improved stay.