The main reason we chose this place is that the website says they have a heated pool. That is false. They have an indoor pool, but neither the room or the pool is heated. We had two very disappointed kids. Also, false advertising. Our upstairs neighbors were very loud. Sounded like they were doing gymnastics until midnight. Clearly not much soundproofing between floors. Also, the doors were heavy and springloaded so they slammed loudly when opened. All night long doors were slamming up and down the hall. At least the beds were comfortable.
price is good with clean and quite room
No hot water, towels were hard and thin. Air conditioner made loud noise
Convenient
Wonderful and quiet hotel to stay
I booked this hotel because it included breakfast. The young man that checked me in told me breakfast was scheduled until 10am. When we came down at 9:30, the staff was throwing away what was left… they said breakfast ended at 9- I told the staff I was told breakfast was until 10. They informed me that breakfast was over. They didn’t offer anything and didn’t seem to be concerned or apologize. I was very disappointed to take the extra time & money to get breakfast elsewhere. You need to either train your employees better or post the information in a clear location so guests don’t have to rely on staff error
Was clean, breakfast was good compared to what is offered today. Good internet and television options. Staff pleasant. Arriving at dinner time on a Sunday. No food options or delivery. Eat before you get there or bring your own.
Great hotel for those traveling I95. The rooms are very clean, nice lobby area and well lit parking lot. As of this review (12/3/21), I was told the hotel is only about a year old, so it’s in great shape! Highly recommend.
Workers at the Fairfield Inn were friendly and kept the place in great condition.
Very clean, comfortable room. Felt very secure.
Fairfield Inn & Suites by Marriott Rocky Mount places you within a short walk of Rocky Mt Medical Park and within a mile (2 km) of Nash Day Hospital. This 91-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available. Change of towels is available on request.
Guests of Fairfield Inn & Suites by Marriott Rocky Mount enjoy an indoor pool, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a computer station, laundry facilities, and a convenience store.
The main reason we chose this place is that the website says they have a heated pool. That is false. They have an indoor pool, but neither the room or the pool is heated. We had two very disappointed kids. Also, false advertising. Our upstairs neighbors were very loud. Sounded like they were doing gymnastics until midnight. Clearly not much soundproofing between floors. Also, the doors were heavy and springloaded so they slammed loudly when opened. All night long doors were slamming up and down the hall. At least the beds were comfortable.
price is good with clean and quite room
Thank you for taking the time to share your positive experience at Fairfield Inn & Suites in Rocky Mount, NC. We greatly appreciate your kind words and the 5-star review.We are delighted to hear that you found our prices to be favorable and that you enjoyed a clean and quiet room during your stay. Providing a comfortable and peaceful environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.Your feedback serves as motivation for our team to continue delivering exceptional service and maintaining the cleanliness and tranquility of our rooms. It is our goal to consistently provide a pleasant and enjoyable experience for all our guests, and we are pleased to know that we succeeded during your visit.Thank you again for choosing Fairfield Inn & Suites. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future for another great stay.
No hot water, towels were hard and thin. Air conditioner made loud noise
Dear Valued Guest, We always aim to deliver a great experience, and we are terribly saddened when we don’t meet expectations. Thanks for taking the time to bring this to our attention, as your feedback does help us to become better. Your Marriott Loyalty is greatly appreciated and we pride ourselves on doing what's right, fair, and just.We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Sincerely,Rodney PowellOperations Manager
Convenient
Dear Valued Guest,Thank you for sharing your experience with us of your most recent stay at our property.It’s feels good to receive positive feedback, particularly when it comes from those who matter the most – you, our valued guests! We strive to put people first, and make sure things are in order to meet your expectations; and execute our founder’s mission.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and thank you for choosing to lodge with us.Sincerely,Rodney PowellOperations Manager
Wonderful and quiet hotel to stay
Dear Valued Guest,Thank you for patronizing our property! We are so happy to have hosted you here in Rocky Mount, and we appreciate you providing your feedback on our Guest Survey. We’re all ecstatic that we could ensure a comfortable stay during your visit, and provide good southern hospitality to you!I cannot wait to share your great feedback with the team. We look forward to welcoming you back to Fairfield Inn & Suites.Warm Regards,Rodney PowellOperations Manager
I booked this hotel because it included breakfast. The young man that checked me in told me breakfast was scheduled until 10am. When we came down at 9:30, the staff was throwing away what was left… they said breakfast ended at 9- I told the staff I was told breakfast was until 10. They informed me that breakfast was over. They didn’t offer anything and didn’t seem to be concerned or apologize. I was very disappointed to take the extra time & money to get breakfast elsewhere. You need to either train your employees better or post the information in a clear location so guests don’t have to rely on staff error
Dear Valued Guest, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon delivering superb hospitality provided to our guests. You brought to my attention that during your recent stay, we fell short of meeting your expectations in regards to our breakfast. On the behalf of our breakfast team, you do have our sincerest apologies for not being able to accommodate your needs. We are committed to resolving these issues in order to improve the dining experience in the future. Note that our breakfast hours are posted right next to the dining area for all guests to see. Our hours are 6-9 Monday through Friday and 7 - 10 Saturday and Sunday. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the superior lodging experience you deserve. Sincerely, Rodney Powell Operations Manager
Was clean, breakfast was good compared to what is offered today. Good internet and television options. Staff pleasant. Arriving at dinner time on a Sunday. No food options or delivery. Eat before you get there or bring your own.
Dear Michelle, Thank you for leaving your kind feedback for our hotel in this Orbitz review. We were happy to get the chance to offer you accommodations at our Fairfield Inn & Suites by Marriott when you visited the Rocky Mount, NC area. It's great to hear that you were pleased with everything about your stay here that was within the control of our staff, as well! I do apologize, though, for the troubles that you faced with finding convenient food options on a Sunday night in this area and I hope our team members were able to point you toward where restaurants would be open. I also hope this issue wouldn't prevent you from choosing our property again in the future, too, as we'd love to have you back. Be sure to let our team members know what we can do to make certain that your next stay is one that's worthy of a full 5-star rating! Regards, Miranda Knight
Great hotel for those traveling I95. The rooms are very clean, nice lobby area and well lit parking lot. As of this review (12/3/21), I was told the hotel is only about a year old, so it’s in great shape! Highly recommend.
Thanks so much for writing this 5-star review for our property here on Orbitz. We loved learning that you found all of your expectations to be exceeded during your visit to our property, as well as for the happiness that you felt with regard to our hotel's convenient location near I-95. Your compliments and strong recommendation are wonderful to have and we look forward to continuing to serve you whenever you're in the area.
Workers at the Fairfield Inn were friendly and kept the place in great condition.
It's fantastic to know that you were so pleased with the visit that you made to our Fairfield Inn & Suites by Marriott hotel in Rocky Mount, NC. Thank you for the 5-star rating and for letting us know that you were specifically pleased with our hospitality, as well as with the cleanliness and condition of your guest room. Your compliments are appreciated and we look forward to continuing to serve as your lodging provider of choice whenever you're in the area.
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any disappointment you and your family experienced during your time at our hotel.We understand the importance of accurate information, and we regret any confusion regarding the pool. Your feedback is valuable, and we will review our website information to ensure accuracy in communicating the amenities we provide.We also apologize for the disturbances caused by noise from both neighboring guests and the doors in the hallway. We take noise concerns seriously and will investigate ways to address this issue, whether through additional soundproofing measures or other solutions.On a positive note, we are pleased to hear that you found the beds comfortable. However, we regret that this positive aspect was overshadowed by other inconveniences.Your feedback is important to us, and we appreciate your understanding. If your travels bring you back to the area, we hope to have the opportunity to provide you with an improved experience.