Way to dark out front to know where is the lobby. Very nasty dirty around the head of bed very old dirty lamp. Hampton Inn much better standards but I understand under remodel but room quality was a bit disappointing
Unknowingly we were booked for a handicapped room. No vanity, small sink, I guess to allow wheelchair access. Also very annoying strobe light every 8 seconds. Desk said might be CO2 detector for people with respiratory problems. All told either Orbitz shouldn’t have booked that room or desk should have informed us
Wonderful place to stay! Clean and friendly!
Great experience.
Easily the worst property I've had the misfortune of staying in for the past forty years. The trim and painting throughout looked as if a child had done it. The first room had no light over the door in the hallway. A gaping hole stood in its place. The door had to be body-slammed to open. The toilet seat was broken and wobbly. The TV did not work. The phone did not work. We changed rooms only to find another broken phone and a toilet which wouldn't stop running unless it was turned off at the floor. The only way to flush it was by taking off the tank lid and manually lifting the ballcock. A remarkably awful property.
Our room was fine but we did overhear another guest at the desk telling them his room's ac wasn't working and there was mold on the unit and stains on the white comforter and asking for a new room or all the issues to be resolved before he returned from an outing with his children.
I noticed that there was significant external construction/renovation going on, but that was understandable and not problematic. What WAS disappointing was my room and it’s furnishings! Much of it was quite worn and in bad shape: the sofa was stained and worn and looked very unsanitary; the refrigerator was broken; and the carpet was filthy; the rail in the tub was also broken. This room needs a complete updating!
When I checked in I was told we would receive free breakfast. We did not. When I talked to staff I was told I must have miss under. We were put in a handicapped room in need for paint and repairs. We had to put the ironing board in the bathroom to put our toiletries on. I asked to have the manager call me when she came in and never heard from her
Clean and great front desk staff!
Updating in the tiny bathroom was very sloppy. The lobby was updated when we were there last year but still isn’t complete. Doesn’t live up to the Hilton name.
The staff was very friendly and responsive. The property was under construction and the room was very dated and a little dirty. The trash wasn’t empty and there was a dead bug in the bathroom. Very dusty!!
Great location off RT. 95, hotel has a restaurant attached to it. My wife went to bar and got two margaritas to go, bar tender basically put ice, tequila, mix in a cup. Covered cup and ha red to wife. No shake, and mix was light, so basically a cup of tequila. The fridge in room was unplugged, no sheets for pull out couch. Overall it was okay. It’s perfect for a night or too, but certainly not a long term stay.
We have stayed here many times and have enjoyed our stays. The amenities are nice, parking on site, indoor pool, comfortable bed and a restaurant in lobby...which is nice...and a Outback right behind it. COOKIE AT CHECK IN TO DIE FOR! This trip just two days ago was not so great. Tv wouldn’t work...and the maintenance gal tried everything...very nice accommodating gal. Towel bar literally fell off wall in shower when opened curtain...one end of desk was completely broken and leaning and they only gave us two towels! Don’t know what was up with that room...someone off their game apparently that day! I will go back I think...AND in their defense... they did offer us another room. We had unpacked and were exhausted and declined. Hoping for a better stay next time. Location also seems safe.
The staff was very nice and accommodating. There is a steak house on premise which was a plus. There warm chocolate chip walnut cookies upon check in are outstanding. The only complaint I had was limited towels...I think two were there for both of us. All night long (I am assuming) when a toilet was flushed anywhere you got a very loud plumbing type noise. Woke me up on and off all night. If they took care of that Issue I would have no complaints.
Located 3 mi (4.9 km) from Golden East Crossing Mall, DoubleTree by Hilton Hotel Rocky Mount is within a 5-minute drive of other popular attractions like Nash County Farmer’s Market. This 166-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception on select days. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. MP3 docks, refrigerators, and microwaves are also available. Housekeeping is available on request.
At DoubleTree by Hilton Hotel Rocky Mount, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
Way to dark out front to know where is the lobby. Very nasty dirty around the head of bed very old dirty lamp. Hampton Inn much better standards but I understand under remodel but room quality was a bit disappointing
Unknowingly we were booked for a handicapped room. No vanity, small sink, I guess to allow wheelchair access. Also very annoying strobe light every 8 seconds. Desk said might be CO2 detector for people with respiratory problems. All told either Orbitz shouldn’t have booked that room or desk should have informed us
Dear Alan,We appreciate your feedback, and we apologize for any disappointment with the room. Our staff is always happy to show you other available options. If you're in the area again, please consider coming back to see us.
Wonderful place to stay! Clean and friendly!
Dear Heidi,Your five-star review has brought a smile to our faces, and on behalf of the DoubleTree by Hilton Hotel Rocky Mount team, thank you! Our team's effort to deliver clean accommodations to our guests is one of our top priorities. They are sure to appreciate the recognition of their hard work. We look forward to your future visit!
Great experience.
Dear Hernan,Thank you for such a wonderful review. We are thrilled to hear about your great experience at DoubleTree by Hilton Hotel Rocky Mount and look forward to your next stay with us.
Easily the worst property I've had the misfortune of staying in for the past forty years. The trim and painting throughout looked as if a child had done it. The first room had no light over the door in the hallway. A gaping hole stood in its place. The door had to be body-slammed to open. The toilet seat was broken and wobbly. The TV did not work. The phone did not work. We changed rooms only to find another broken phone and a toilet which wouldn't stop running unless it was turned off at the floor. The only way to flush it was by taking off the tank lid and manually lifting the ballcock. A remarkably awful property.
Dear Bob,Though we are an older building, we do our best to maintain a high level of comfort. We trust you brought your concerns to our team so we could properly address them, and we hope for another chance to impress you should your travels point you back in our direction.
Our room was fine but we did overhear another guest at the desk telling them his room's ac wasn't working and there was mold on the unit and stains on the white comforter and asking for a new room or all the issues to be resolved before he returned from an outing with his children.
Dear Darlene,It's great hearing from you, and we're glad you liked your room! While we can't speak on the experience of other guests, rest assured that we will always do everything in our power to make our guests comfortable. Thanks for stopping by, and until next time!
Dear Donna, we're so happy to know that our clean accommodations impressed you during your visit to DoubleTree by Hilton Hotel Rocky Mount! We trust that everything else was in order for your stay, and we hope to see you again soon.
I noticed that there was significant external construction/renovation going on, but that was understandable and not problematic. What WAS disappointing was my room and it’s furnishings! Much of it was quite worn and in bad shape: the sofa was stained and worn and looked very unsanitary; the refrigerator was broken; and the carpet was filthy; the rail in the tub was also broken. This room needs a complete updating!
Dear Leroy,We are very sorry for any disappointment you had with our accommodations and furnishings. As you noted, we are undergoing a series of positive changes, and your room will certainly be given some much-needed attention. Overall, we hope you had an enjoyable trip, and we look forward to showing you a much better experience on the road ahead.
Dear Michael, Thank you for taking the time to share your honest thoughts. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another opportunity in the future to change your lasting impression.