The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta

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Adults-only beachfront hotel with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
Spa
24/7 front desk

Explore the area

Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Cruise Ship Terminal
‪10 min walk‬
La Isla
‪11 min walk‬
Malecon
‪5 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪12 min drive‬

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Room options

Junior Suite Hacienda Swim Out

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Terrace

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Swim Out King

452 sq ft
Sleeps 2
1 Queen Bed

Jr Suite Hacienda King

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda King Pool View

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Pool View

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Double

463 sq ft
Sleeps 3
2 Double Beds

About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta is adjacent to Bay of Banderas and within a 15-minute walk of popular sights like Cruise Ship Terminal. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

Hotel Zone Beach - 2 min walk - 0.2 miles
Cruise Ship Terminal - 10 min walk - 0.6 miles
La Isla - 11 min walk - 0.6 miles
International Convention Center - 4 min drive - 2.6 miles
Malecon - 5 min drive - 3.0 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

‪Porfirio’s - ‬6 min walk
‪Outback Steakhouse - ‬3 min walk
‪Tacos Candora - ‬1 min walk
‪Lobby Bar - ‬4 min walk
‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

Guests staying at The Hacienda at Krystal Grand Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include WiFi in public areas, meeting rooms, and a business center.

Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Similar properties

Outdoor pool, free cabanas, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

includes taxes & fees

$218 per night

Apr 1 - Apr 2

Property amenities

Internet

Available in all rooms: Wired internet (MXN 190 per day)
Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

Valet parking on site (MXN 55 per night)

Food and drink

2 coffee shops/cafes
4 bars/lounges
7 restaurants
A poolside bar

Restaurants on site

Talvera

Things to do

2 outdoor pools
24-hour gym
Library

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Garden
On the beach
Rooftop terrace

Spa

Body scrubs
Facials
Hydrotherapy
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Smoke-free property

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of Mar 31, 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Apr 26, 2025 start from $292.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta?

This hotel is situated in Hotel Zone within a short 10-minute walk of Cruise Ship Terminal and also 2 minutes on foot from Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is parking available on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta?

Spa services at the hotel include hydrotherapy, body treatments, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is The Hacienda at Krystal Grand Puerto Vallarta good for couples?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 7 restaurants.

Does The Hacienda at Krystal Grand Puerto Vallarta have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta.

Are there connecting rooms at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (12 minutes by car).

Can I book a room with a balcony at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta comes with a furnished balcony with some featuring garden or pool views.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Brendaisha

Traveled with family

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities

I just went for my birthday trip March 16-20 and overall the stay was good. The property was clean and beautiful but honestly the upkeep on some things was not good. I booked two Jr suite hacienda terrace rooms. They are HUGE! Loved all the space and the outside jacuzzi. On further inspection we realized that some things were broken. In one of the rooms, the door that separated the bedroom from the bathroom was jammed open and couldn't be closed. The bathroom tub handle for hot water did not turn on and the phone in the room did not work. The other room did not have a phone at all. When we went down to concierge to tell them they said they stepping away from phones and you would have to leave a request on WhatsApp for anything. That wasn't explained when we checked in. They did send someone to fix the bathroom door but the bathtub handle was never fix. As far a food goes, it was mostly terrible at least when it comes to the buffet. Breakfast was amazing though. I was only able to try one restaurant which was the international and it was good. Some of the restaurants are only open some days so I did not get to try most of them. You have to reserve a spot between 10AM and 2PM every day. The earlier the better. The food on the Hacienda side is better and more seasoned. The Krystal grand side was super bland. The made to order pasta night was good also at the buffet but the line is long because they only have one cook for that. Overall the staff is super friendly.

Stayed 4 nights in Mar 2025

4/10 Poor

Davinderjit

Traveled with family

Dec 30, 2024

Liked: Amenities

Disliked: Cleanliness, staff & service

Property location is good But property itself is not good

Stayed 3 nights in Dec 2024

4/10 Poor

patricia

Dec 30, 2024

Stayed 8 nights in Oct 2024

4/10 Poor

Brenda Peredia

Dec 30, 2024

Stayed 5 nights in Dec 2024

6/10 Okay

Staci

Traveled with partner

Dec 29, 2024

Liked: Staff & service

All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.

Stayed 7 nights in Dec 2024

6/10 Okay

Andrea

Dec 25, 2024

Stayed 7 nights in Nov 2024

6/10 Okay

Gisheeno Ann

Dec 19, 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Christian

Dec 18, 2024

Stayed 4 nights in Nov 2024

4/10 Poor

Brandon

Traveled with group, Traveled with partner

Dec 13, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers

Stayed 5 nights in Nov 2024

8/10 Good

Neil Grant

Traveled with partner

Dec 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely resort, nice rooms and exemplary staff. Only concern in hard to get seating around pool if you are not up by 7 am

Stayed 13 nights in Nov 2024

6/10 Okay

Daniel Thomas

Dec 7, 2024

Liked: Cleanliness, amenities

Had a great time people and staff were frendly pools food and drinks was good

Stayed 7 nights in Nov 2024

4/10 Poor

Enrique, Costa Mesa

Dec 7, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Stayed 7 nights in Nov 2024

2/10 Terrible

Philip George

Dec 7, 2024

Stayed 7 nights in Nov 2024

8/10 Good

Miguel

Dec 6, 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Nov 2024

10/10 Excellent

Jeannette Morton

Dec 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had a suite with a swim out area, and outdoor sitting area with lounge chairs, which we very much enjoyed. The Hacienda is adult only, which we very much enjoyed. The staff were very friendly and helpful.

Stayed 9 nights in Nov 2024

6/10 Okay

Richard

Dec 2, 2024

Liked: Cleanliness

I doubt that I would stay again or recommend anyone to stay here in the future. Just a bad experience this time.

Stayed 10 nights in Nov 2024

10/10 Excellent

Panita

Dec 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property, friendly staffs.foods can be improved

Stayed 3 nights in Nov 2024

8/10 Good

Barbara Jean

Nov 28, 2024

Liked: Property conditions & facilities

Check in was poor, long delay

Stayed 10 nights in Nov 2024

4/10 Poor

Erik

Traveled with partner

Nov 27, 2024

Disliked: Amenities, property conditions & facilities

Very dated and they dont offer much.

Stayed 2 nights in Nov 2024

4/10 Poor

Patrick

Traveled with partner

Nov 25, 2024

Disliked: Staff & service, amenities, property conditions & facilities

When we arrived we thought this was going to be amazing by their initial interactions. Room was disgusting. AC didn’t work. The concierge tried to force into a presentation and when we didn’t show she wasn’t willing to help anymore. Things were promised and didn’t happen. I had better food in my college dorm room.

Stayed 4 nights in Nov 2024

8/10 Good

Michelle

Traveled with partner

Nov 16, 2024

Liked: Staff & service, amenities, property conditions & facilities

Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.

Stayed 7 nights in Nov 2024

8/10 Good

Ralph

Traveled with partner

Nov 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice, relaxing week that went by way too quickly. Our Junior Suite with pool was spacious, quiet and close to the adult pool, breakfast buffet and lunch buffet. Poolside service was attentive and also easy to go directly to swim up bar. A la carte restaurants ranged from underwhelming to great in the same (Steakhouse) restaurant. Some people knocked the food however my wife and I, overall found enough variety to be happy with the menu. We ate at the larger buffet nearer to the beach a couple of times. A couple of standouts for service. Elizabeth at the Conceirge was great at helping with activities, a la carte restaurants and knowledge of the facilities. The other is Emma who served us in both breakfast and lunch buffets. Emma was attentive, friendly and clearly loves what she does. Also went above and beyond by getting me bags of ice, so I could ice my knees poolside and helped us with our Spanish! Both these ladies were hard to say goodbye to and a reason to return. We will keep this property on our list to recommend and to rebook with.

Stayed 7 nights in Nov 2024

10/10 Excellent

Ivette

Nov 12, 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Normen

Traveled with partner, Traveled with family

Nov 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.

Stayed 4 nights in Oct 2024