The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites in Playa del Carmen

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Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

VIP Access

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Dates

December 2024

January 2025

Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

includes taxes & fees

$144 per night

Dec 15 - Dec 16

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
1 min walk
Mamitas Beach
3 min walk
Playa del Carmen Main Beach
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Deluxe Junior Suite, Partial Ocean View

482 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

1479 sq ft
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

482 sq ft
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

1479 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

482 sq ft
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

1079 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Pool

All inclusive

Spa

Free WiFi

per night

$225 total

includes taxes & fees

Dec 6 - Dec 7

Pool

All inclusive

Spa

Parking included

per night

$221 total

includes taxes & fees

Dec 6 - Dec 7

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Quinta Avenida - 1 min walk - 0.1 miles
Mamitas Beach - 3 min walk - 0.2 miles
Playa del Carmen Main Beach - 3 min walk - 0.2 miles
Quinta Alegría Shopping Mall - 6 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 19 min walk - 1.1 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Sonora Grill - Playa del Carmen - ‬2 min walk
‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

Bicycle storage
Billiards/pool table
Full-service spa
Gym
Outdoor pool
Sauna
Spa tub
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Elevator (48 inch wide door)
Front entrance ramp
Handrails in stairways
Pool hoist on site
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 1.75 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Dec 15, 2024 start from $132.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is there parking available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include deep-tissue massages, Swedish massages, aromatherapy, and hydrotherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

What amenities will couples enjoy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has a spa tub.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Can I book a room with a balcony at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

Dan

Traveled with partner

Nov 21, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Unfriendly staff. Unhelpful, not all floors have ice machines, key cards didn’t work on 3 occasions and needed to be preprogrammed, front desk unwilling to exchange dollars for pecos, bartender unable to take card or pecos fortunately I dollar amounts small enough. Wi-Fi into not available in room has to go back to front desk. No conditioner in bathroom. Hotel was clean and large but that’s about it. Not worth the money or hassle. You are better off at the cheapest hotel that way expectations are easier to meet.

Stayed 1 night in Nov 2024

10/10 Excellent

Damion

Traveled with partner

Aug 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful hotel and area Would definitely go back there

Stayed 4 nights in Aug 2024

8/10 Good

David, Austin

Traveled with partner

Aug 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.

Stayed 3 nights in Aug 2024

6/10 Okay

Cisco, Euless

Aug 20, 2024

Liked: Cleanliness, property conditions & facilities

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.

Stayed 3 nights in Aug 2024

10/10 Excellent

Vahe

Traveled with partner

Aug 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!

Stayed 5 nights in Aug 2024

10/10 Excellent

Dianne Stephanie

Traveled with partner

Aug 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love this hotel

Stayed 6 nights in Aug 2024

2/10 Terrible

Yaron

Traveled with partner

Aug 16, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Name off the hotel and location

Stayed 2 nights in Aug 2024

10/10 Excellent

Shysay Demi

Aug 15, 2024

Amazing , I loved the whole experience.

Stayed 3 nights in Aug 2024

10/10 Excellent

Pete

Traveled with group

Aug 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Minutes away from everything.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, Kennesaw

Traveled with partner

Aug 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and customer service

Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Traveled with family

Aug 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The

Stayed 8 nights in Aug 2024

10/10 Excellent

Jeffrey

Traveled with partner

Aug 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.

Stayed 1 night in Aug 2024

8/10 Good

Leticia

Traveled with family

Aug 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was nice and the staff was kool.

Stayed 3 nights in Aug 2024

8/10 Good

Jackeline

Aug 5, 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Traci Michelle

Aug 4, 2024

Stayed 5 nights in Jul 2024

2/10 Terrible

Simona Elena

Traveled with family

Aug 4, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 4 nights in Jul 2024

8/10 Good

Gloria

Traveled with partner

Aug 1, 2024

Liked: Cleanliness, staff & service

Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!

Stayed 4 nights in Jul 2024

10/10 Excellent

rashida zenobia

Traveled with family

Aug 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.

Stayed 3 nights in Jul 2024

10/10 Excellent

Marisol

Traveled with group

Aug 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍

Stayed 5 nights in Jul 2024

10/10 Excellent

Ashleigh

Traveled with group

Jul 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A bit noisy but everyone was having a good time so it’s understandable. I would stay here again

Stayed 8 nights in Jul 2024

2/10 Terrible

Ayala

Traveled with partner

Jul 30, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.

Stayed 3 nights in Jul 2024

10/10 Excellent

Shayna

Jul 29, 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Laura, Schertz

Traveled with partner

Jul 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort

Stayed 8 nights in Jun 2024

6/10 Okay

Allysa

Traveled with partner

Jul 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.

Stayed 3 nights in Jul 2024