The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites in Playa del Carmen

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Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

VIP Access

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Dates

December 2024

January 2025

Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
1 min walk
Mamitas Beach
3 min walk
Playa del Carmen Main Beach
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

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Room options

Deluxe Junior Suite, Partial Ocean View

482 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

1479 sq ft
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

482 sq ft
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

1479 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

482 sq ft
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

1079 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

All inclusive

Spa

Free WiFi

per night

$315 total

includes taxes & fees

Jan 5 - Jan 6

Pool

All inclusive

Spa

Parking included

per night

$259 total

includes taxes & fees

Jan 5 - Jan 6

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Mamitas Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 3 min walk
Playa del Carmen Main Beach - 3 min walk
Quinta Alegría Shopping Mall - 6 min walk
Playa del Carmen Maritime Terminal - 19 min walk

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Sonora Grill - Playa del Carmen - ‬2 min walk
‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this adults-only hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

Bicycle storage
Billiards/pool table
Full-service spa
Gym
Outdoor pool
Sauna
Spa tub
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Elevator (48 inch wide door)
Front entrance ramp
Handrails in stairways
Pool hoist on site
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 1.75 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Jan 8, 2025 start from $264.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Mamitas Beach, and within a short walk of Playa del Carmen Main Beach. You'll also find Quinta Alegría Shopping Mall and Calle 12 less than a mile away.

Is parking available on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include Swedish massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites good for couples?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a hot tub?

Yes, this hotel has a spa tub.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Are there rooms with balconies at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Juan

Dec 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I totally recommend it

Stayed 1 night in Dec 2024

2/10 Terrible

Dan

Traveled with partner

Nov 21, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Unfriendly staff. Unhelpful, not all floors have ice machines, key cards didn’t work on 3 occasions and needed to be preprogrammed, front desk unwilling to exchange dollars for pecos, bartender unable to take card or pecos fortunately I dollar amounts small enough. Wi-Fi into not available in room has to go back to front desk. No conditioner in bathroom. Hotel was clean and large but that’s about it. Not worth the money or hassle. You are better off at the cheapest hotel that way expectations are easier to meet.

Stayed 1 night in Nov 2024

8/10 Good

Tanisha

Sep 21, 2024

Liked: Property conditions & facilities

Rooms was nice and Spacious

Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Sep 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Patrick

Traveled with partner, Traveled with family

Sep 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was wonderful, the food delish, and the service Magnificent.

Stayed 4 nights in Sep 2024

10/10 Excellent

Britney

Traveled with partner

Sep 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved it!

Stayed 3 nights in May 2024

6/10 Okay

Verified traveler

Sep 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Overall it's a good bang for the price. But have to warn those looking for a quiet getaway. Pros: Price, comfort, cleanliness, great staff, location (1 block from beach), restaurants/bars, walking distance to nightlife/restaurants on Quinta Ave. No car rental needed. Tours/Excursion desk in lobby with transportation provided. Pharmacy/drug store & 7Eleven located right outside the entrance. Great breakfast buffet. Cons: No room service & no to-go box or carry out from restaurants in hotel. You must dine in. Rooftop closes/music shuts off @11pm. Pool needs renovation. View of the ocean is mainly from the rooftop deck. Rooms have a view of surrounding abandoned/closed buildings with damages caused by the hurricane. Warning: On the side and front streets there are bars that are opened til 3am nightly with loud music/karaoke. Didn't bother us as we're from a party city and enjoy the nightlife but for those looking for peace and tranquil, this hotel is noisy. The hotel's center is open so the inside noise comes from the ground floor's restaurant/bar.

Stayed 6 nights in Sep 2024

10/10 Excellent

Oscar

Sep 18, 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Dane, Henderson

Sep 17, 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Ali

Sep 14, 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Ada

Traveled with partner, Traveled with family

Sep 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent place close to the airport and have the shutter bus

Stayed 2 nights in Sep 2024

8/10 Good

oghenerukeme Special

Sep 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

6/10 Okay

Ryan

Sep 7, 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Juan carlos

Sep 2, 2024

Stayed 1 night in Aug 2024

10/10 Excellent

IAEL

Aug 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the Reef 28. The place is clean, comfortable, amazing vibe, the staff is great, food was really good (we did all inclusive). Easy walk to La Quinta, shopping, restaurants and night life, safe area. The only downside was a bar around the corner, you can hear the loud music and karaoke, none of this to the hotel fault. My fiancé can sleep through anything and I use earplugs so we didn't care much, but if you are a light sleeper this may be uncomfortable.

Stayed 3 nights in Aug 2024

8/10 Good

Harold

Traveled with family

Aug 26, 2024

Liked: Cleanliness, staff & service, amenities

This resort would be amazing if I were looking to party. Its a great resort, but it has some serious drawbacks. PROS - 1. The food is AMAZING. It is far and away the best food I've had at an all-inclusive. I can't overstate how good it is. 2. Staff, everyone is extremely nice and not bothered to help. 3. The hotel is very clean. CONS - 1. Noise. The outside is a nonstop party. If you are looking to unwind, you won't find it here. 2. The pool, it is small with limited space and the music by the pool is incredibly loud. Again, you can't relax by the pool. It also gets filthy quickly because of how small it is. 3. The area, its a tourist trap and everyone is trying to sell you something. 4. the time share, we were bothered a few times about their sister hotels and taking advantage of some offer, I never listened to it, but they kept trying to get us. OVERALL - Its a great hotel, the food is incredible, it really is amazing! the place is clean and the staff is great, but you can't relax here. If you are looking to party, you found the right place. If you want to chill, look elsewhere.

Stayed 5 nights in Aug 2024

6/10 Okay

Teena

Aug 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was very humid throughout the hotel..

Stayed 3 nights in Aug 2024

10/10 Excellent

Damion

Traveled with partner

Aug 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful hotel and area Would definitely go back there

Stayed 4 nights in Aug 2024

8/10 Good

David, Austin

Traveled with partner

Aug 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.

Stayed 3 nights in Aug 2024

6/10 Okay

Cisco, Euless

Aug 20, 2024

Liked: Cleanliness, property conditions & facilities

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.

Stayed 3 nights in Aug 2024