The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites in Playa del Carmen

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Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

VIP Access

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Dates

January 2025

February 2025

Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

All inclusive

Pool

Breakfast available

Hot Tub

Housekeeping

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
‪1 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Main Beach
‪3 min walk‬
Playa Del Carmen, Quintana Roo (PCM)
‪8 min drive‬

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Room options

Deluxe Junior Suite, Partial Ocean View

482 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

1479 sq ft
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

482 sq ft
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

1479 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

482 sq ft
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

1079 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

All inclusive

Spa

Free WiFi

per night

$408 total

includes taxes & fees

Feb 5 - Feb 6

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 3 min walk
Playa del Carmen Main Beach - 3 min walk
Quinta Alegría Shopping Mall - 6 min walk
Playa del Carmen Maritime Terminal - 19 min walk

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Sonora Grill - Playa del Carmen - ‬2 min walk
‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

Bicycle storage
Billiards/pool table
Full-service spa
Gym
Outdoor pool
Sauna
Spa tub
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Elevator (48 inch wide door)
Front entrance ramp
Handrails in stairways
Pool hoist on site
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 1.75 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Jan 22, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Feb 11, 2025 start from $165.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach. You'll also find Mamitas Beach and Quinta Alegría Shopping Mall less than a mile away.

Will I be able to park at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include sports massages, Swedish massages, body wraps, and aromatherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites a good place to stay for couples?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has a spa tub.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Are there connecting rooms at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Are there rooms with balconies that I can book at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Juan

Dec 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I totally recommend it

Stayed 1 night in Dec 2024

2/10 Terrible

Dan

Traveled with partner

Nov 21, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Unfriendly staff. Unhelpful, not all floors have ice machines, key cards didn’t work on 3 occasions and needed to be preprogrammed, front desk unwilling to exchange dollars for pecos, bartender unable to take card or pecos fortunately I dollar amounts small enough. Wi-Fi into not available in room has to go back to front desk. No conditioner in bathroom. Hotel was clean and large but that’s about it. Not worth the money or hassle. You are better off at the cheapest hotel that way expectations are easier to meet.

Stayed 1 night in Nov 2024

10/10 Excellent

Aleisha, Muskogee

Traveled with family

Oct 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is BEAUTIFUL! I loved the whole aesthetic especially in the main breakfast dining area and Asian restaurant. The rooftop pool was beautiful as well. I loved the DJ, food, and entire vibe up there that went on all day even in the rain. The rooms were clean, spacious, and lovely to look at. I especially enjoyed the shower and balcony. Oh and the welcome snacks & champagne were a special touch as well! The staff was so warm, helpful, and accommodating we couldn’t have asked for more. The hotel is in walking distance from the beach and lots of dining and shopping options. We enjoyed our meals and drinks and they made it very clear what was included with the all inclusive! The Asian restaurant was our favorite. Would ABSOLUTELY love to stay here again! The spa is gorgeous, hopefully we can try it out next time.

Stayed 2 nights in Oct 2024

10/10 Excellent

Momina

Traveled with group

Oct 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very clean and the staff was super nice.

Stayed 6 nights in Oct 2024

10/10 Excellent

Erika Edith

Traveled with partner

Oct 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience! Second time staying here and we really like it, the only thing we don’t like much is the food options. Other than that the staff is great and super friendly and love how close it is to Quinta Avenida which is where everything is.

Stayed 7 nights in Oct 2024

10/10 Excellent

Leslie

Oct 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location and close to everything! Safe and beautiful hotel with excellent service, food and staff! I highly recommend!

Stayed 3 nights in Oct 2024

10/10 Excellent

Dominic

Oct 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Lamesia

Traveled with family

Oct 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love it will come back

Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Traveled with partner

Oct 15, 2024

Liked: Amenities

This property was amazing. Staffs at this facility was very nice and helpful with anything and everything.definitely going back. Roof top pool was a good vibe. Food and drinks was good

Stayed 3 nights in Oct 2024

10/10 Excellent

Guadalupe

Oct 15, 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Traveled with partner

Oct 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible

Stayed 5 nights in Oct 2024

8/10 Good

Krissy

Traveled with group

Oct 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed this property. The spa and endless options to shop wete AMAZING!!!

Stayed 3 nights in Oct 2024

10/10 Excellent

Erick

Traveled with family

Oct 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the Reef 28 so much, we cancelled our last night in Cancun, to come back to the reef in Playa Del Carmen. The hotel is beautiful, clean, and right in the center for shopping, beaches, dock, restaurants bars, nightclubs, etc. the staff was very friendly and accommodating. Valet parking if you drive. Rooftop bars and pools are beautiful with beautiful views of the city and ocean. Best place to stay in Playa del Carmen and all of Cancun.

Stayed 1 night in Oct 2024

10/10 Excellent

Donald

Traveled with group

Oct 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very well maintained and had multiple restaurants and bars. Food was generally good. Service was outstanding. Two people in particular stand out; Anel ("wonder woman") at the rooftop bar and Abraham at the main floor bars. On my first day I was alone, and these two made my experience memorable and wonderful. Their service and friendliness was way above the call of duty, and made my time very enjoyable. Also Samuel, Alex, and Francisco at the rooftop and Daniel at the Mexican restaurant bar were great!

Stayed 5 nights in Oct 2024

8/10 Good

Andrea

Oct 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.

Stayed 3 nights in Sep 2024

10/10 Excellent

Nicole

Traveled with group

Oct 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing would definitely come again!

Stayed 3 nights in Sep 2024

4/10 Poor

Eustacia

Oct 9, 2024

Liked: Cleanliness

not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.

Stayed 3 nights in Sep 2024