Good stay
Excellent location and friendly staff.
The hotel was great. The room was clean and I liked the soap and shampoo dispenser in the shower. The pool was open that was a plus. I was unhappy about the breakfast in the morning. Many options were not available and some of the food was expired.
Need to be cleaned inside the restroom
Very clean and convenient. Staff nice. Room nice and clean both tub and sink drained slow, toilet seat loose and tub out of conditioner.
Bathroom was very dirty. Toilet not cleaned.
Dry convenient to casino
The staff was very friendly and accomondating but many things fell short. The "suite" was just one room with a couch and not what we expected in size. The bathroom was literally falling apart with pieces of broken caulk all over the floor, the carpet had not been vacuumed in some time under the bed judging from the crumbs everywhere. The breakfast was bare as their staff called in sick and we were served burned eggs and stale muffins. Not a lot in the area that was appealing and we ended up eating fadt food. We only stayed because of attending an event in a nearby town. Would not return here again.
The staff was very polite. As soon as I said our first room was dirty she immediately moved us to a different clean room. Breakfast was good! It's now the next day home and my $50 deposit isn't back on my card so I will have to take time to call and see why. Good overnight trip.
All was well with the hotel & property.
Walking distance to casino and biker friendly.
We had to move to a new room our first night because there were ants in the room. The next morning, we woke up to ants in that room too but we were only there for one night, so no need to move. The tub drained really slow and the rooms smelled like cigarette smoke. We will not stay here again.
The rooms werent ready at 3. The first day no maid so i asked for towels and the garbage removed. No one came. The second day waited until 4 to come back to room and not cleaned,no towels or garbage replaced so i asked the desk and she said they would come right away. Nothing! So i took the towels and found the maid. I again only asked for new towels and to remove the garbage but i had to ask twice. I know there is a shortage of people who want to work but when i managed an ocean front hotel and we were behind i went and stripped the rooms down and helped the maids keep going. If a customer asked for towels i quckly get them for them!
It was nice because it was within walking distance to the casino. The beds slept very nicely !!!
Within a short walk of Harrahs Cherokee Casino, Holiday Inn Express Hotel & Suites Cherokee / Casino, an IHG Hotel is within a mile (2 km) of Oconaluftee Islands Park. This 94-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Renovated in 2016, Holiday Inn Express Hotel & Suites Cherokee / Casino, an IHG Hotel offers a gym, free WiFi in public areas, and a business center. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a computer station, free newspapers, and a vending machine.
Good stay
Thank you for your feedback!
Excellent location and friendly staff.
Thank you for your feedback! Glad you enjoyed your stay!
Thank you!
The hotel was great. The room was clean and I liked the soap and shampoo dispenser in the shower. The pool was open that was a plus. I was unhappy about the breakfast in the morning. Many options were not available and some of the food was expired.
Need to be cleaned inside the restroom
Very clean and convenient. Staff nice. Room nice and clean both tub and sink drained slow, toilet seat loose and tub out of conditioner.
Thank you for feedback!