Cascades Mountain Resort, Ascend Hotel Collection in Hendersonville

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Family-friendly hotel with 3 hot tubs and a 24-hour business center

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Popular amenities

24/7 front desk
Room service
Bar
Hot Tub
Air conditioning

Explore the area

201 Sugarloaf Road, Hendersonville, NC, 28792

Blue Ridge Mall
‪3 min drive‬
Saint Paul Mountain Vineyards
‪6 min drive‬
Elijah Mountain Gem Mine
‪10 min drive‬
Asheville, NC (AVL-Asheville Regional)
‪13 min drive‬

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Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

Sleeps 5
1 King Bed and 1 Double Sofa Bed

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

Sleeps 3
1 King Bed

About the neighborhood

Hendersonville

Blue Ridge Mall is within 2 miles (3 km) of Cascades Mountain Resort, Ascend Hotel Collection while other popular attractions such as Saint Paul Mountain Vineyards are within 3 miles (5 km). This 100-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free self parking.

What's nearby

Blue Ridge Mall - 3 min drive - 1.5 miles
Pardee Hospital - 6 min drive - 3.4 miles
Saint Paul Mountain Vineyards - 6 min drive - 3.1 miles
Elijah Mountain Gem Mine - 10 min drive - 5.7 miles
Jump Off Rock - 18 min drive - 7.9 miles

Getting around

Asheville Regional Airport (AVL) - 13 min drive

Restaurants

‪Chick-fil-A - ‬16 min walk
‪McDonald's - ‬2 min drive
‪Taco Bell - ‬3 min drive
‪Cookout - ‬18 min walk
‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and a 24-hour business center

At Cascades Mountain Resort, Ascend Hotel Collection, guests enjoy an indoor pool, a children's pool, and 3 hot tubs. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.

3 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Deluxe Suite, Multiple Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Breakfast included
Pet friendly
Parking included
Free WiFi

includes taxes & fees

$73 per night

Apr 13 - Apr 14

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Old Orchard Tavern

Things to do

3 hot tubs
Children's pool
Indoor pool
TV in common areas
Waterslide

Family friendly

Children's pool
In-room crib
In-room microwave
In-room refrigerator
Indoor pool
Pool gate
Rollaway/extra bed (surcharge)
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
Vending machine

Guest services

Change of towels on request
Concierge services
Housekeeping (on request)
Proposal/romance packages

Business services

24-hour business center
3 meeting rooms
Conference center (2,100 square feet of space)

Outdoors

Garden
In the mountains
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Braille/raised signage
Grab bar in bathtub
Grab bar in shower
Handrails in stairways
Pool hoist on site
Portable bathtub seat
Stair-free path to entrance
Upper floors accessible by stairs only
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

1 building
2 floors
Built in 1960
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Desk
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:

Fitness facility
Hot tub

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 2 kids 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Rollaway bed fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Check-in: 4 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector and a smoke detector.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

There are no elevators.

Property is also known as

Cascades Mountain Resort Hendersonville

Cascades Mountain Resort

Cascades Mountain Hendersonville

Cascades Mountain

Cascades Mountain Resort, Ascend Hotel Collection Hotel

Cascades Mountain Resort an Ascend Hotel Collection Member

Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Are free cancellation options available at Cascades Mountain Resort, Ascend Hotel Collection?

Cascades Mountain Resort, Ascend Hotel Collection offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What is there to do within easy reach of Cascades Mountain Resort, Ascend Hotel Collection?

This hotel is located in Hendersonville, close to Blue Ridge Mall, Elijah Mountain Gem Mine, and Flat Rock Playhouse. You'll also find Burntshirt Vineyards and Saint Paul Mountain Vineyards within a short drive.

Does Cascades Mountain Resort, Ascend Hotel Collection have a casino at the property?

No, Cascades Mountain Resort, Ascend Hotel Collection doesn't have a casino.

Will I find an indoor pool at Cascades Mountain Resort, Ascend Hotel Collection?

Yes, this hotel has an indoor pool along with 3 hot tubs.

Does Cascades Mountain Resort, Ascend Hotel Collection have a restaurant with a breakfast menu?

No, Cascades Mountain Resort, Ascend Hotel Collection doesn't have a restaurant that serves breakfast.

Will Cascades Mountain Resort, Ascend Hotel Collection allow pets to stay for free?

No, pets aren't allowed at Cascades Mountain Resort, Ascend Hotel Collection though service animals are welcome.

How far is the airport from Cascades Mountain Resort, Ascend Hotel Collection?

The closest major airport to Cascades Mountain Resort, Ascend Hotel Collection is Asheville Regional Airport (AVL), which is 10.3 mi away (13 minutes by car).

Cascades Mountain Resort, Ascend Hotel Collection Reviews

6.6

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

2/10 Terrible

Feleisha

Traveled with family

Dec 29, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RESORT? MORE LIKE HELL!

I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.

Stayed 1 night in Dec 2024

4/10 Poor

Andressa, KISSIMMEE

Traveled with family

Dec 29, 2024

Disliked: Cleanliness

Room different from the photos, hot tub didn't work and cleaning was terrible

Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Dec 27, 2024

Liked: Property conditions & facilities

Stayed 1 night in Dec 2024

2/10 Terrible

Melina, East Flat Rock

Traveled with family

Dec 26, 2024

Liked: Staff & service

Disliked: Cleanliness

There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.

Stayed 1 night in Dec 2024

2/10 Terrible

James

Dec 25, 2024

Disliked: Staff & service, property conditions & facilities

Bad

Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Dec 25, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead

Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Business traveler, Traveled with partner

Dec 25, 2024

Liked: Cleanliness, staff & service

Nice place

Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Dec 24, 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Logan

Dec 24, 2024

Stayed 1 night in Dec 2024

2/10 Terrible

Joshua

Business traveler

Dec 23, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me

Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Dec 21, 2024

Stayed 1 night in Nov 2024

8/10 Good

Jean

Business traveler

Dec 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Okay

Stayed 4 nights in Nov 2024

2/10 Terrible

Daha

Dec 16, 2024

Stayed 2 nights in Dec 2024

6/10 Okay

mark

Business traveler

Dec 16, 2024

Disliked: Amenities

Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.

Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Traveled with partner

Dec 15, 2024

Disliked: Property conditions & facilities

You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around

Stayed 1 night in Dec 2024

6/10 Okay

Brian

Traveled with family

Dec 13, 2024

Disliked: Cleanliness, staff & service, room comfort

Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Dec 11, 2024

Stayed 8 nights in Nov 2024

10/10 Excellent

Dominique

Business traveler, Traveled with family

Dec 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved it

Stayed 2 nights in Dec 2024

8/10 Good

David

Dec 7, 2024

Stayed 1 night in Dec 2024

6/10 Okay

Ashek

Business traveler

Dec 6, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Dec 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

4/10 Poor

Heather, Pembroke

Business traveler, Traveled with partner

Dec 4, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.

Stayed 1 night in Dec 2024