4/10 Poor
FRANCES
Business traveler
Mar 4, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
First, the female that was at the front desk in the evening is not polite and seemed very bothered that I asked a question and she had to look away from her phone to answer me, next the room was not clean, in the main bedroom there were cereal on the floor I would assume from the person that had left just before I arrived, hair on the sheets, fridge was dirty with something that was spilt and not cleaned, in the bathroom the 3 towels that were in there had black smudged finger prints on them like someone rubbed their hand across them And lastly, the room looked straight out into the pool and seating area literally there were people sitting in my window at night eating and talking loud, was just very uncomfortable. After all of this I did start wondering if it was just me but after seeing reviews of this place online, I am not the only one, there were actually pictures of some people saying there were bedbugs in the bed and on the pillows!! Oh yea the parking lot is pitch black, no lighting at all and no businesses that are open to even help with lighting, the hotel sign was not even lit up, just had a red light going around it, if your from out of the area and not familiar, you are going to pass this place. I am a Hilton Diamond member and this place should be ashamed to ever call themself part of the Hilton family, will never return to this property
FRANCES
Stayed 1 night in Mar 2024