DO NOT STAY AT THIS HOTEL!!!!!! Our room FLOODED in the middle of the day and we only realized when we came upstairs to put our baby to nap. The hotel manager was not only unhelpful, but also unbelievably rude. They moved us to the "penthouse suite" which was 5 doors down from the ocean front room we already had and had a worse view and one extra bedroom and claimed this was a huge concession on their part. The manager refused to do anything more than refund us the resort fee, which was approx $250 and did not even cover one night... our clothes and shoes were ruined, my daughter slipped and fell while walking into the room, and all the manager could muster was that this happens and he cannot control things like this. No effort to make things right and he refused to even give me a phone number for someone else in charge. Then, the water in the entire hotel stopped working and we and all other guests were left without water to shower, flush toilets, etc for over 12 hours. The manager was nowhere to be found in the evening and the next day he lied to our face that he was at the front desk and again refused to do anything other than offer a parking voucher. The hotel manager should frankly be fired today. I can’t comprehend how a hotel could employ such an idiotic and most importantly rude employee. I REPEAT, DO NOT STAY HERE IF YOU EXPECT TO BE TREATED WITH ANY SORT OF RESPECT.
Place can use alot of things
Only thing I didn’t like was I requested a 2 bathroom suite and I didn’t get it. She said it had 2 bathrooms and I get to the room and it didn’t other than that the place was really clean
Service was poor room was dated
They are doing extensive renovations so some bars and restaurants were closed. Even with this temporary situation, it still is a wonderful place to stay.
A very unkept property
The Hotel is beautiful but the A/C on the room its no working properly.
Great hotel
Very good stay
cleanliness, quite. not much dining options
Located in Mid Beach within a short walk of Fontainebleau, Grand Beach Hotel is within 2 miles (3 km) of other popular sights such as Miami Beach Boardwalk. This 430-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour gym.
Enjoy a bite to eat at Chez Gaston, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer free toiletries and bathrobes. Minibars, coffee makers, and safes are also available.
Renovated in 2016, Grand Beach Hotel offers 2 outdoor pools, a 24-hour gym, and 2 spa tubs. Valet parking is available for USD 49 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.
DO NOT STAY AT THIS HOTEL!!!!!! Our room FLOODED in the middle of the day and we only realized when we came upstairs to put our baby to nap. The hotel manager was not only unhelpful, but also unbelievably rude. They moved us to the "penthouse suite" which was 5 doors down from the ocean front room we already had and had a worse view and one extra bedroom and claimed this was a huge concession on their part. The manager refused to do anything more than refund us the resort fee, which was approx $250 and did not even cover one night... our clothes and shoes were ruined, my daughter slipped and fell while walking into the room, and all the manager could muster was that this happens and he cannot control things like this. No effort to make things right and he refused to even give me a phone number for someone else in charge. Then, the water in the entire hotel stopped working and we and all other guests were left without water to shower, flush toilets, etc for over 12 hours. The manager was nowhere to be found in the evening and the next day he lied to our face that he was at the front desk and again refused to do anything other than offer a parking voucher. The hotel manager should frankly be fired today. I can’t comprehend how a hotel could employ such an idiotic and most importantly rude employee. I REPEAT, DO NOT STAY HERE IF YOU EXPECT TO BE TREATED WITH ANY SORT OF RESPECT.
Dear Louis, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
Place can use alot of things
Dear Bernadette Rubio, we wish to begin by expressing our gratitude for your valued business to our establishment and for the time you have taken to write this review. At our property, we do rely on honest guest feedback, in order to continuously improve the product, service and overall experience, which we deliver to our hotel guests. While it is to our deep regret to know you were disappointed with your recent stay on premises, we very much wish you had gone into further detail with regards to the hotel areas and/or specific situations, which you encountered as our guest and which fell below your expectations. We thank you once more and offer apologies for any troubles you might have come across, but unfortunately without more detailed description of what caused a concern to you, we are unable to provide you with a more specific response addressing your concerns. Thank you.
Only thing I didn’t like was I requested a 2 bathroom suite and I didn’t get it. She said it had 2 bathrooms and I get to the room and it didn’t other than that the place was really clean
Dear Keisha, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.
Service was poor room was dated
Dear Shlomie, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
They are doing extensive renovations so some bars and restaurants were closed. Even with this temporary situation, it still is a wonderful place to stay.
Dear Christopher, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us. We will look forward to welcoming you on your return, when we would love for you to experience the updates and enjoy an even better stay with us.
A very unkept property
Dear Jehona, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas or specific situations, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
The Hotel is beautiful but the A/C on the room its no working properly.
Dear Pablo, thank you for your review and valued feedback. It is to our deep regret to learn about the less than favorable experience you encountered as our guest recently. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter by waiving the resort fee for your stay and also offering apologies and suggesting that an engineer inspects the A/C unit in follow up did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcoming you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.
Dear Eytan, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.
Dear Julian, we would like to express our gratitude for you have trusted the Grand Beach Hotel Miami as your home away from home during the holiday season.We do understand how the recent unfortunate incident leaving certain hotel areas without water may have caused you an inconvenience and wish to hereby extend our most sincere apologies. We wish to assure you that our maintenance teams have been working tirelessly to eliminate the cause of this and to ensure the water supply could resume as promptly as technically possible.We are grateful for your understanding and it is our hope our team’s efforts to compensate you for the inconvenience caused have managed to at least partially outweigh any disappointment.Thank you for taking the time to express your concerns. We look forward to further exceeding your expectations on another occasion in the future.