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Playacar Palace All Inclusive

4.5 star property
Beach spa retreat walking distance from Playa del Carmen Maritime Terminal
VIP Access

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Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk
2 bars/lounges, swim-up bar, poolside bar
Lobby
Separate tub and shower, jetted tub, designer toiletries, hair dryer
Reviews
8.8

Excellent

Popular amenities

  • Restaurant
  • Spa
  • All inclusive
  • Breakfast included
  • PoolPoolPool
  • BarBarBar

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal5 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

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Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

7.9/10 Good
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

7.5/10 Good
  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Free

8.7/10 Excellent
  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 525 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Superior With Sea View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Premium With Sea View

Premium bedding, free minibar, in-room safe, desk

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Partial Sea View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Playa del Carmen

Located in Playacar, Playacar Palace All Inclusive is adjacent to Playa del Carmen Maritime Terminal and within a 5-minute walk of other popular sights like Quinta Avenida. This 201-room property has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach - 19 min walk
  • Playacar Golf Club - 3 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 48-min drive, 35.9 mi/57.8 km.

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Senor Frog's - ‬4 min walk
  • ‪El Sabrosito del Fogon - ‬4 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Playacar Palace All Inclusive

Beach spa retreat walking distance from Playa del Carmen Maritime Terminal
Playacar Palace All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 49 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
21-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

Will I find all-inclusive rate plans at Playacar Palace All Inclusive?

Playacar Palace All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include dance classes, yoga, and live performances.

How much does it cost to stay at Playacar Palace All Inclusive?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on Jun 9, 2024 start from $406.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Playacar Palace All Inclusive?

Playacar Palace All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Playacar Palace All Inclusive?

This property is situated in Playacar, just steps from Quinta Avenida and Playa del Carmen Maritime Terminal, and within a short walk of Playa del Carmen Main Beach. You'll also find Playacar Golf Club and Mamitas Beach within a short drive.

Is there parking available at Playacar Palace All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Playacar Palace All Inclusive?

Awe Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and reflexology.

Does Playacar Palace All Inclusive feature a casino on the premises?

No, Playacar Palace All Inclusive doesn't have a casino.

Is there an indoor pool at Playacar Palace All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Playacar Palace All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does Playacar Palace All Inclusive have a hot tub?

No, but this all-inclusive property offers jetted bathtubs in all guestrooms.

Does Playacar Palace All Inclusive have a restaurant with a breakfast menu?

Yes, Playacar Palace All Inclusive has 3 restaurants, and serves free full breakfasts each morning.

Does Playacar Palace All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Playacar Palace All Inclusive.

Does Playacar Palace All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Playacar Palace All Inclusive?

The closest major airport to Playacar Palace All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Playacar Palace All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does Playacar Palace All Inclusive offer wedding services?

Take advantage of the wedding venue at Playacar Palace All Inclusive if you plan to say "I do" during your trip.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 882 reviews" "
Rating 8 - Good. 209 out of 882 reviews" "
Rating 6 - Okay. 60 out of 882 reviews" "
Rating 4 - Poor. 35 out of 882 reviews" "
Rating 2 - Terrible. 34 out of 882 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best place to eat is Momo the waiter Jhonatan was amazing. We had great time and great dinner .
Stayed 7 nights in Feb 2024

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, friendly, seemed genuinely interested in their work.
Stayed 2 nights in Feb 2024

4/10 Poor

Nora

Traveled with family
Liked: Cleanliness, staff & service
If you are a “foodie”, this is NOT place for you.
Staff, especially housekeeping, servers, and bartenders were all very friendly, helpful and attentive. Accommodations were adequate. Location is close to la Quinta Avenida, the main strip in downtown playa del carmen; however, the rest of the area is very ghetto. Unfortunately, the food and beverages at this resort were terrible, so I cannot recommend.
Stayed 7 nights in Feb 2024

10/10 Excellent

Deborah L

Traveled with partner
Staff was awesome
Stayed 8 nights in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't have been nicer or more accommodating. The food was just okay. Limited restaurants. They didn't publicize activities. You had to go ask each day what was going on. And so things were missed.
Stayed 7 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for active couple
We enjoyed our stay here! Some things that may help others decide. FYI -- we were active, planned our own daily excursions. Location: loved that this was easy was RIGHT by 5th st Food: just 'ok' -- typical of all inclusives. You are not allowed to order food from the poolside which was disappointing. You have to walk to the pool snack bar. Pool: Pool chairs, esp under an umbrella, are a HOT item. People get up early and save them first thing in the morning. There are a set of chairs that are reserved for diamond members but mid-day if said diamond members don't show up, they become available. Beach :There really is not a good beach to lay out/play on. It is just really narrow, not aesthetically pleasing to sit out on. There is a public beach on the other side of the pier but you can't access it w/o going through 5th street area. (The Ferry Pier is there and you can't walk through) I believe that is the only nearby place to rent snorkel stuff. Staff: The hotel staff are so friendly. But there is hard try at the beginning to try to get you to do the 90 min sales pitch AND all the excursions. I somehow had a bunch of VIP 'dollar's to spend but they had a lot of rules about how I could use them. (ex -- only up to $100 on spa) Spa -- sauna/steam room separate for men/women Programs: There were some activities going on the evenings. We watched part of one and it was pretty mediocre. I would have been bored if we ONLY hung out there.
Stayed 8 nights in Jan 2024

10/10 Excellent

Kim, Bismarck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the views of the resort, all of the staff was super friendly! We took advantage of the spa, which was an amazing experience, along with the access to the sister resort in Cozumel! I would definitely stay here again!
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Stayed 9 nights in Jan 2024

2/10 Terrible

Nazneen

Stayed 3 nights in Jan 2024

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
The buffet was average , like the location ,. The floors are very unsafe when wet .
Stayed 7 nights in Jan 2024