Nice rooftop pool
It’s simply the best, the food was great too!
Everything, great location and access to sister hotels
The staff at Reef 28 was amazing, going out of their way to ensure that your stay is special. For an all-inclusive, the food was amazing with a true boutique feeling.
When I arrived at 11am at this hotel they literally made me wait until 3 before I got my room! Unacceptable! You order food it takes an hour each time to receive. The waiter Freddy was very rude and would walk right pass you when asking questions. They make you feel it’sa inconvenience to ask questions! We asked for fresh towel twice and no one showed up for hours. They promised us a free spa day if we listened to a presentation at one of their sister hotels which was TERRIBLY outdated and dirty. So we did the presentation and tried booking the spa for the lady to tell us oh I don’t have you listed for a massage at all when clearly she told us to come back the next day at 4pm. Yes this place looks very nice but the quality of service is pretty terrible. I wouldn’t recommend at all.
Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.
Enjoy dining at 28, one of 3 onsite restaurants. For your convenience, a buffet breakfast is served each morning for a fee.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas.
Built in 2018, the brand new The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Nice rooftop pool
Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.We are delighted to know you enjoyed the rooftop.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
It’s simply the best, the food was great too!
Dear guest,Thank you for your preference and for sharing your review.We are glad to know that you had an amazing time and that you enjoyed the facilities and food.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for sharing your positive score about your stay in our facilities.We are glad to know you enoyed your stay and we hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager
Everything, great location and access to sister hotels
Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.We are glad to know you enjoyed every aspect of your stay.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
The staff at Reef 28 was amazing, going out of their way to ensure that your stay is special. For an all-inclusive, the food was amazing with a true boutique feeling.
Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for sharing your review. We are glad to know you enjoyed the attention provided by our staff as well as the food. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
When I arrived at 11am at this hotel they literally made me wait until 3 before I got my room! Unacceptable! You order food it takes an hour each time to receive. The waiter Freddy was very rude and would walk right pass you when asking questions. They make you feel it’sa inconvenience to ask questions! We asked for fresh towel twice and no one showed up for hours. They promised us a free spa day if we listened to a presentation at one of their sister hotels which was TERRIBLY outdated and dirty. So we did the presentation and tried booking the spa for the lady to tell us oh I don’t have you listed for a massage at all when clearly she told us to come back the next day at 4pm. Yes this place looks very nice but the quality of service is pretty terrible. I wouldn’t recommend at all.
Dear guest, Thank you for choosing the Reef 28 as your vacation destination and for sharing your review. We deeply regret to know that your stay was not up to your expectations and we offer you a heartfelt apology for the inconveniences you experienced during your stay. We can assure you that your observations will be shared with the corresponding departments in order to prevent the situations you highlight in your review will not be repeated with any other guest. We wish you might consider giving us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest,Thank you for sharing your score about your stay at The Reef 28.It will be a pleasure to welcome you back in the future, hopefully soon.Kind regards,Lizeth ArratiaHospitality Manager