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Thompson Playa Del Carmen Main House, by Hyatt

4.5 star property
Elegant adults-only beach hotel

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Photo gallery for Thompson Playa Del Carmen Main House, by Hyatt

Exterior
Property entrance
Premium bedding, minibar, in-room safe, blackout drapes
Dining
Suite, 1 King Bed, City View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.8

Excellent

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
  • BarBarBar
  • All inclusiveAll inclusiveAll inclusive
  • Pet friendlyPet friendlyPet friendly

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 Queen Bed

8.1/10 Very Good
  • 380 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed (Thompson)

  • 847 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Balcony

8.8/10 Excellent
  • 540 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

10/10 Exceptional
  • 547 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony

  • 1100 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed

8.2/10 Very Good
  • 515 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Queen Beds

10/10 Exceptional
  • 515 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed, City View

  • 880 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Thompson Playa Del Carmen Main House, by Hyatt is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 92-room, 4.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 50-min drive, 34.9 mi/56.2 km.

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪La Mazza Pizza - ‬2 min walk
  • ‪Sushi Ken - ‬2 min walk
  • ‪Sonora Prime – Playa del Carmen - ‬1 min walk

About this property

Thompson Playa Del Carmen Main House, by Hyatt

Elegant adults-only beach hotel
Built in 2015, the brand new Thompson Playa Del Carmen Main House, by Hyatt offers an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is USD 15 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include free WiFi in public areas, free use of bicycles, and a free grocery shopping service.
Guests can expect free WiFi and LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free newspapers, and free long-distance calls.
Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Dogs only
  • Pet weight must not exceed 40 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 40.0 per day
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 34.80 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at Thompson Playa Del Carmen Main House, by Hyatt?

Thompson Playa Del Carmen Main House, by Hyatt provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Thompson Playa Del Carmen Main House, by Hyatt?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Thompson Playa Del Carmen Main House, by Hyatt on Jun 11, 2024 start from $129.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Thompson Playa Del Carmen Main House, by Hyatt?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is parking available on site at Thompson Playa Del Carmen Main House, by Hyatt?

Yes, valet parking is offered for USD 15 per night.

Does Thompson Playa Del Carmen Main House, by Hyatt feature a casino?

No, Thompson Playa Del Carmen Main House, by Hyatt doesn't have a casino.

Is there an indoor pool at Thompson Playa Del Carmen Main House, by Hyatt?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Thompson Playa Del Carmen Main House, by Hyatt good for couples?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at Thompson Playa Del Carmen Main House, by Hyatt?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Thompson Playa Del Carmen Main House, by Hyatt have a restaurant that serves breakfast?

Yes, Thompson Playa Del Carmen Main House, by Hyatt has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Thompson Playa Del Carmen Main House, by Hyatt allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Thompson Playa Del Carmen Main House, by Hyatt for a fee of USD 40 per accommodation, per night. The property also provides food and water bowls. A deposit of USD 100 per stay is collected.

Does Thompson Playa Del Carmen Main House, by Hyatt have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Thompson Playa Del Carmen Main House, by Hyatt?

The closest major airport to Thompson Playa Del Carmen Main House, by Hyatt is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Are there rooms with balconies at Thompson Playa Del Carmen Main House, by Hyatt?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or city views.

Does Thompson Playa Del Carmen Main House, by Hyatt offer wedding services?

Take advantage of the wedding venue at Thompson Playa Del Carmen Main House, by Hyatt if you plan to say "I do" during your trip.

Thompson Playa Del Carmen Main House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 818 reviews" "
Rating 8 - Good. 153 out of 818 reviews" "
Rating 6 - Okay. 78 out of 818 reviews" "
Rating 4 - Poor. 30 out of 818 reviews" "
Rating 2 - Terrible. 38 out of 818 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

María

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Super hot in the room, had to report our ac not working 2 nights out of the stay before they got it operational the final night. Fridge didn’t work and spoiled our leftovers.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hans

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for friends reunions
The hotel is well located in the heart of Playa del Carmen's restaurant and shopping district. Clean and comfortable.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ilan, Myrtle beach

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel clean safe locations number 1
Stayed 5 nights in Feb 2024

10/10 Excellent

Chana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Feb 2024

10/10 Excellent

Hildegard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in jr. Suite. If you enjoy real good night life this is the spot. Room was awesome with personal balcony that overlooked entire nightlife. Is loud at night but they do provide ear plugs. I enjoyed just dreaming of party still going on while drifting off to sleep. Roof top pool & restaurant very enjoyable and beautiful
Stayed 5 nights in Feb 2024

2/10 Terrible

Matthew

Disliked: Staff & service, amenities
Nothing works in this place. Tv streaming doesn’t work. Hot tub on my balcony suite doesn’t work. Probably the loudest hotel in the town. Very disappointed. Stay elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Rana

Stayed 7 nights in Feb 2024

8/10 Good

jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, requested for more pillows but they never came. Slippers are some of the best I’ve used at a hotel.