We had a horrible stay, we knew the rooms were going to be small but they were smaller than average. We joked we were in a business cabin at an airplane. The AC didn’t work and when we turned on the fan mode it was so loud we had to turn it off However, what really made our stay be terrible is having a room on the 4 floor next to their bar area where music was played at all times of the night and started back up early in the morning. We were only there for one night but we woke up and checked out immediately. There’s better hotels for this price.
Very convenient. A little bit run down. Rooms need deeper cleaned, and things need refurbished. But a good hotel with very nice staff nonetheless. And very affordable.
I love the small perfectly designed rooms for the single traveller. Excellent assortment of TV stations!
Its a good low budget hotel. Needs some TLC in some areas but it’s a good hotel.
Three dollars per item is charged for several hours storage of small luggages.. As a guest, i surely will tip the staff if hotel provides the service for free. It makes guests feel the service is poor.
Thanks
Staff friendly /helpful. Room needs painting/ update
Great location
Had a corner queen room and the views were awesome. Great staff and propery.
Bathroom doors are not closed properly, space is tiny but functional.
❤️
Close to Times Square and Hells Kitchen. Near subways as well. Very convenient. Area is safe.
Pros: It has a clean, modern yet cosy vibe throughout. Cons: no safe in room! Front desk wouldn’t even believe me then they finally acknowledged it & we moved rooms; mobile device to TV mirroring/streaming NOT WORKING - engineer said ‘sorry, that’s just the way it is’ - Are you kidding me? I thought Yotel was all about tech; the ice/water dispensers weren’t working on our floor so we had to trek to one (of just two) working for the whole hotel; the ‘Empire State Bldg view’ room wasn’t worth paying extra as there was almost no view to speak of. Overall, sad to say, Yotel NYC was a pretty disappointing experience.
They cancel my reservation and was very rude, I had to show the text message that I sent confirming . when I got home the over charge me with two bills of $86.06 and $186.06 . without any explanation. still fighting to get my money back. terrible terrible
My room showed signs of major wear and tear. The shower looked like mold was growing. The wall by the bed looked like damaged. The bed head material was torn. I was disappointed.
Small room but clean.
Located in Manhattan, YOTEL New York Times Square is a leisurely stroll from popular sights such as Jacob K. Javits Convention Center and Times Square. This 713-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free local calls, laptop-compatible safes, and ironing boards are also available.
YOTEL New York Times Square features a 24-hour gym, free WiFi in public areas, and meeting rooms. There's limited parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this boutique hotel include conference space, a business center, and a computer station.
We had a horrible stay, we knew the rooms were going to be small but they were smaller than average. We joked we were in a business cabin at an airplane. The AC didn’t work and when we turned on the fan mode it was so loud we had to turn it off However, what really made our stay be terrible is having a room on the 4 floor next to their bar area where music was played at all times of the night and started back up early in the morning. We were only there for one night but we woke up and checked out immediately. There’s better hotels for this price.
Very convenient. A little bit run down. Rooms need deeper cleaned, and things need refurbished. But a good hotel with very nice staff nonetheless. And very affordable.
Dear Arthur,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.We know our hotel is aging, that is why we are coming with a full renovation plan starting this year, thank you though for bringing to our atention.Very happy to see that you recognize the FRIENDLINESS of our crew.At the end is all about value for money, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
I love the small perfectly designed rooms for the single traveller. Excellent assortment of TV stations!
Dear Lisa,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Very happy to read that you appreciate our IN-ROOM ENTERTAINEMENT and the design of the rooms.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Its a good low budget hotel. Needs some TLC in some areas but it’s a good hotel.
Dear Giselle,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
Dear Darab,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a good stay. Would be good to hear where we can improve as you rated us 4/5 and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Three dollars per item is charged for several hours storage of small luggages.. As a guest, i surely will tip the staff if hotel provides the service for free. It makes guests feel the service is poor.
Dear Grace,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.Sorry for your perception regarding the gratuity for the luggage storage, you can always use our YOBOT for free if you want. I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
Dear Stephen,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
Thanks
Dear Milagros,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Staff friendly /helpful. Room needs painting/ update
Dear Wendy,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know other points where we can Improve as you rated your stay a 4/5 and we always look for 5/5.We know our hotel is aging, that is why we have a full renovation plan starting next year. I believe we will get back the hotel at the level it should be, as it is showing wear and tear.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Dear Sage,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Disappointed to read you didn't have a good stay, would be good to know where we can Improve as you rated your stay a 3/5 and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Dear Katerina,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Regarding the size of the room, I am very sorry, but this is a guest choice, we have rooms from 175 to 750 Sqft, and this information is public in everywhere you book a room, you choose the smallest, we cannot do anything, it was your decision, you may not paid attention when booking it.Very sorry about the noise.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito