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Recent guest reviews

Great hidden gem near Times Square. Nice sized clean rooms and friendly staff.

Love it!

Property is located relatively close to Penn Station. So, if you are coming into the city by train it makes things easy. The area around the neighborhood is safe. The hotel staff were friendly and the room was clean. Overall, it was a positive experience (we stayed here last year also and had a similar experience).

I very much enjoyed staying at this hotel! All the staff was kind and courteous, loved the rooftop bar and bar staff, and the location was walking distance to the city life. Some things could be upgraded such as the irons in the rooms and the rooms are on the smaller size. But, for the location of the hotel and staff you can’t find better!

I really enjoyed my stay here. The staff was very courteous and the room was comfortable and very clean. It is conveniently located and easy to reach places using the Subway system. I will definitely return to this hotel when I visit NYC again.

Limited options in the restaurant

Great staff

Great rooftop overseeing the Empire State Building

1. Great location 2. Very friendly and helpful staff: Edwin & Judy! 3. Rooftop patio has great views of the Empire State Bldg.

the view of the empire state building from the rooftoop was amazing. The whole staff was very friendly.

Walking distance to MSG.

.

W 31st St New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Manhattan, Hyatt Herald Square New York is within a 5-minute walk of popular attractions such as Empire State Building and Macy's. This 122-room, 4-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.


Dining

Enjoy dining at The Den, one of 2 onsite restaurants. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

40-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.


Property features

Built in 2014, the brand new Hyatt Herald Square New York features a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 78.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (with Shower)

1 King Bed | Sleeps 2

Guest reviews for Hyatt Herald Square New York

Everyone (16) Couples (5) Family (15)
4
Family

Great hidden gem near Times Square. Nice sized clean rooms and friendly staff.

By on Apr 4, 2024

Review comment responded on Apr 7, 2024

Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

5
Everyone

Love it!

By on Feb 18, 2024

Review comment responded on Mar 17, 2024

Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

5
Everyone

By on Jan 21, 2024

Review comment responded on Jan 26, 2024

Thank you for your time and rating!

5
Everyone

By , from Brooklyn on Jan 7, 2024

Review comment responded on Jan 26, 2024

Thank you for your time and rating!

3
Family

By on Dec 27, 2023

Review comment responded on Jan 26, 2024

Thank you for your time and rating!

4
Everyone

By on Dec 20, 2022

Review comment responded on Mar 16, 2023

Thank you for your rating.!

5
Everyone

By on Dec 18, 2022

Review comment responded on Mar 16, 2023

Thank you for your rating.!

5
Family with small children

Property is located relatively close to Penn Station. So, if you are coming into the city by train it makes things easy. The area around the neighborhood is safe. The hotel staff were friendly and the room was clean. Overall, it was a positive experience (we stayed here last year also and had a similar experience).

By on Dec 13, 2022

Review comment responded on Dec 16, 2022

Jay, thank you for choosing Hyatt Herald Square New York and posting your review. We are delighted to know how much you you have enjoyed our hospitality and hope to have the privilege of hosting you again.

2
Everyone

By on Oct 24, 2022

Review comment responded on Mar 16, 2023

Thank you for your rating.!

4
Family Partner Couples

I very much enjoyed staying at this hotel! All the staff was kind and courteous, loved the rooftop bar and bar staff, and the location was walking distance to the city life. Some things could be upgraded such as the irons in the rooms and the rooms are on the smaller size. But, for the location of the hotel and staff you can’t find better!

By on Aug 2, 2022

Review comment responded on Aug 3, 2022

Richard,, thank you for choosing Hyatt Herald Square and for posting your review. We are glad to know you were impressed with our location Thank you for your valuable feedback. It was our pleasure accommodating you, and we hope to see you soon.

Hyatt Herald Square New York

30 W 31st St, New York, NY 10001
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