beds were way too firm. fan in bathroom didnt work. only having one public bathroom in basement was a pain. elevators are pretty busy from time to time
Overall I had an amazing time at the hotel. I was surprised of many of the amenities included after checking in. I would definitely come back. Need better pillows though.
Hotel is in a great location and is very convenient to the metro or Times Square. The room was clean and comfortable. When I arrived, the phone was making a weird beep every 3min or so- very annoying. I called the front desk and they dispatched a tech to my room while I was away. The issue persisted so I disconnected the phone entirely. The hotel offers a complimentary beer happy hour event, but the staff was not able to change out the keg when I got there so I can’t say this was a perk. Ultimately, great place but some issues with operations.
Kitchenette was very convenient and especially appreciated the filtered water in the kitchen tap for drinking. Breakfast buffet was crowded but had decent options available. Gym facility was excellent. I will stay here in NYC again-- very convenient to shows, restaurants, etc. Friendly/attentive staff.
Nos gustó mucho la atención del personal , se esforzaron para responder a nuestros requerimientos . No los gusto un poco los alrededores del hotel , sucio y con personas en situación de calle
The room was not ready, the Bed was really Bad
I would say it’s worth it for the money you pay.
Great value! Love the happy hour & breakfast makes for easy get up & go.
Good stay, friendly staff and nice breakfast. The area is very close to port authority bus terminal and subway and to many tourist attractions. The only down side are the 8th AV are very busy and at times this can be overwhelming.
Located in Manhattan, Element New York Times Square West is within a 10-minute walk of popular sights such as Times Square and Broadway. This 3-star hotel has 411 rooms and welcomes guests with free breakfast, free in-room WiFi, and a gym. It's connected to the convention center in central New York, and also a short walk from Madison Square Garden and Jacob K. Javits Convention Center.
Free buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves. Weekly housekeeping is available.
Element New York Times Square West features a gym, free WiFi in public areas, and a business center. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free use of bicycles, and a computer station.
beds were way too firm. fan in bathroom didnt work. only having one public bathroom in basement was a pain. elevators are pretty busy from time to time
Overall I had an amazing time at the hotel. I was surprised of many of the amenities included after checking in. I would definitely come back. Need better pillows though.
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
Hotel is in a great location and is very convenient to the metro or Times Square. The room was clean and comfortable. When I arrived, the phone was making a weird beep every 3min or so- very annoying. I called the front desk and they dispatched a tech to my room while I was away. The issue persisted so I disconnected the phone entirely. The hotel offers a complimentary beer happy hour event, but the staff was not able to change out the keg when I got there so I can’t say this was a perk. Ultimately, great place but some issues with operations.
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to extend my apologies for the inconvenience caused to you by having to unplug your phone during your stay. I have shared your feedback with the leadership team.
Kitchenette was very convenient and especially appreciated the filtered water in the kitchen tap for drinking. Breakfast buffet was crowded but had decent options available. Gym facility was excellent. I will stay here in NYC again-- very convenient to shows, restaurants, etc. Friendly/attentive staff.
Thank you for taking the time out to review our hotel. We hope to see you again soon!
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly
Nos gustó mucho la atención del personal , se esforzaron para responder a nuestros requerimientos . No los gusto un poco los alrededores del hotel , sucio y con personas en situación de calle
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly
The room was not ready, the Bed was really Bad
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly
Dear Valued Guest, Thank you for taking the time to leave us a review. I have shared the issues stated with the leadership team. I have shared your feedback as a way to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.