Clean place, when we go away from home the most important for us is CLEAN ROOMS! Clean blankets, bathrooms, well-kept… Great managed… We liked our stay… If prices will be great around $150-$200 per night, definitely will stay again!
Very nice property
Random drunk people tried to get into my room 2 nights in a row. One occurrence included several instances of them pounding on my room's door between 2:30 and 3am. The fire alarm intermittently went off for a couple hours one night, they finally got it under control after 4am. When I found out that some of my friends received a complimentary breakfast for the fire alarm inconvenience, I inquired about it the next day. The girl at the front desk seemed to delight in telling me that I couldn't get a free breakfast because they were only doing that for one day. Nobody told us about it, and I guess a free breakfast was too much to ask for after spending just under $2000 on our stay. Everything else about our trip was amazing, but I've stayed at better hotels for a quarter of the price.
I’ll start with some Pros - 1. The management team was very nice. 2. The hotel room was clean and I had no issues with the room itself. 3. The free shuttle service was awesome and we definitely were able to save some money using that. 4. The location is nice because it’s not in the super busy area but still close enough to feel connected. The pool was also fine. Now for the cons - 1. The elevator was broken and we were on the 4th floor (the parking and hotel fees were waived though so that was good). 2. The hotel could use a good power wash of walls, doors, and the common grounds. 3. Overall the cleanliness around was not that great, we saw trash laying around at times and the maid carts were left out and it looked like they just stopped what they were doing when it was time to clock out. 4. The pool has big cracks in the bottom that could be harmful and cause a cut on your feet. 5. When we called for maid service (just some fresh towels), it took about an hour for them to arrive. 6. There was a pretty large gap under the balcony door that let in hot air so the ac was constantly turning on and off. Side notes - it looks like trundle beds are left outside, so be weary when using those. There is no atm on property.
IDK
Great place, good breakfast. The only thing I did not like was the roosters waking up everyone by 4:30 am. 😡
Poor maintenance. Elevator not working, staff new but didn't mention when given a room on the third floor. Needs maintenance
Great place to stay. The shuttle downtown was so convenient. If they tell you the beach is only 1.3 miles away, its not. Drive or bike the 2.8 miles 😊
It was a last minute booking, and we had to check in late. The staff was extremely helpful and friendly! Room-cleanliness and Breakfast were rather disappointing.
Noisy, expensive, remembers me on a motel. Free drink for each day is cool. Some guys liked the whirlpool very much in the evening with their drinks.
Rooms were clean and nice and the staff was amazing!
The property was clean and staff were all great. I was hoping a better view and it was crowded
We liked the cleanliness of the rooms and surrounding areas. It was convenient and our first stay in Key West. We would steer clear of Terry the concierge. He thought he was knowledgeable but he was not. He told us not to go to the Hemingway house because nothing of Hemingway's was there. NOT TRUE! And his map skills need some fine tuning. Also, he shouldn't talk and make reservations, he screwed mine up. Otherwise the staff of the hotel was nice and Karla at the front desk was very accommodating. I would stay here again.
Loved the free shuttle to town, the drink coupons and the pool area. Didn’t appreciate the parking fee after we chose this property for its free parking claim on orbitz. Also, our resort fee was supposed to be 25/day but there were a bunch of daily taxes added in which brought the price up. Our package was supposed to have included all taxes and fees so I’m not sure why we charged this tax again.
The staff is what makes this place great the facilities are a bit tired looking but I am willing to overlook that
Awesome!!
Overall, the property was nice. We had a car, so we did not need to be by the main attractions, We liked that we got upgraded to poolside. However, the TV in the room did not work and the carpet was stained & dirty… it could use a good wash. Neither treadmills worked in the gym. Told the front desk staff and they were going to send someone to fix them, but no one showed.. For the money people spend for this hotel, such items should be taken care of right away. Thankfully we only stayed one night there. Will probably stay somewhere else next time we are in key west.
loved that it had the shuttle to go downtown !
Located in New Town, Hilton Garden Inn Key West / The Keys Collection is within 2 miles (3 km) of popular attractions such as Key West Golf Club and Key West Art and Historical Society. This 141-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and a gym.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Guests can expect free wired internet and 37-inch LCD TVs. MP3 docks, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Built in 2016, the brand new Hilton Garden Inn Key West / The Keys Collection offers an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 14.95 per day, and there's also an area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Clean place, when we go away from home the most important for us is CLEAN ROOMS! Clean blankets, bathrooms, well-kept… Great managed… We liked our stay… If prices will be great around $150-$200 per night, definitely will stay again!
Very nice property
Rafael, we're thrilled you found Hilton Garden Inn Key West / The Keys Collection to be a pleasant venue. We thank you for your review and look forward to welcoming you back in the near future.
Random drunk people tried to get into my room 2 nights in a row. One occurrence included several instances of them pounding on my room's door between 2:30 and 3am. The fire alarm intermittently went off for a couple hours one night, they finally got it under control after 4am. When I found out that some of my friends received a complimentary breakfast for the fire alarm inconvenience, I inquired about it the next day. The girl at the front desk seemed to delight in telling me that I couldn't get a free breakfast because they were only doing that for one day. Nobody told us about it, and I guess a free breakfast was too much to ask for after spending just under $2000 on our stay. Everything else about our trip was amazing, but I've stayed at better hotels for a quarter of the price.
Nicholas, we are disheartened to hear about the unfortunate incidents that disturbed your rest. We understand the frustration such irregularities can cause, particularly during overnight hours. Our team members at the front desk aim to assist guests as effectively as possible, and they are thoroughly trained to handle such anomalies. It appears that this was not the case during your visit and we will look into it further.It's important to us that guests enjoy an overall positive experience, and we sincerely regret that your accommodations fell short of your expectations. Your feedback gives us insights into areas where we can improve, and we appreciate you taking the time to share your experience. Despite these disturbances, we hope that you managed to enjoy your time in Key West.
I’ll start with some Pros - 1. The management team was very nice. 2. The hotel room was clean and I had no issues with the room itself. 3. The free shuttle service was awesome and we definitely were able to save some money using that. 4. The location is nice because it’s not in the super busy area but still close enough to feel connected. The pool was also fine. Now for the cons - 1. The elevator was broken and we were on the 4th floor (the parking and hotel fees were waived though so that was good). 2. The hotel could use a good power wash of walls, doors, and the common grounds. 3. Overall the cleanliness around was not that great, we saw trash laying around at times and the maid carts were left out and it looked like they just stopped what they were doing when it was time to clock out. 4. The pool has big cracks in the bottom that could be harmful and cause a cut on your feet. 5. When we called for maid service (just some fresh towels), it took about an hour for them to arrive. 6. There was a pretty large gap under the balcony door that let in hot air so the ac was constantly turning on and off. Side notes - it looks like trundle beds are left outside, so be weary when using those. There is no atm on property.
Thank you for providing detailed feedback on your stay at our hotel. We appreciate your input and are grateful for the opportunity to address both the positive and negative aspects of your experience. Your feedback is invaluable in helping us improve our services and accommodations. Here's a response addressing each of your points:Pros:Management Team: We're pleased to hear that you found our management team to be very nice. Providing excellent service is a priority for us, and we're grateful for your positive feedback.Clean Room: We're delighted that you had no issues with the cleanliness and comfort of your room. Ensuring clean and well-maintained accommodations is fundamental to our commitment to guest satisfaction.Shuttle Service: We're glad to know that you found the free shuttle service to be awesome and cost-saving. Providing convenient transportation options is important to us, and we're pleased it benefited your stay.Location: It's great to hear that you found our location to be a good balance between tranquility and accessibility. We appreciate your positive comments about the pool as well.Cons:Elevator: We apologize for the inconvenience caused by the broken elevator. We understand that this affected your stay, but we're glad that we could waive the parking and hotel fees to make up for the inconvenience.Cleanliness: We appreciate your feedback regarding the need for a power wash and improved cleanliness around the property. Maintaining a clean and inviting environment is a top priority, and we will address this issue.Pool Safety: We're sorry to hear about the cracks in the pool. The safety of our guests is of paramount importance, and we will address this promptly to ensure it is safe for use.Maid Service: We apologize for the delay in delivering fresh towels when you called for maid service. Your feedback will help us improve response times and guest satisfaction.Balcony Door: We appreciate your comment about the gap under the balcony door. We will review our rooms to ensure they provide a comfortable and energy-efficient environment.Side Notes:Thank you for sharing these side notes. We value your feedback, and it's helpful for our future guests to be aware of these details.We genuinely appreciate your detailed feedback and hope that you might consider giving us another opportunity to provide you with an improved experience in the future. Your comfort and satisfaction are important to us.If you have any further concerns or if there's anything else you'd like to discuss, please feel free to reach out to our management team. We're here to assist you.Warm regards,
IDK
Great place, good breakfast. The only thing I did not like was the roosters waking up everyone by 4:30 am. 😡
Thank you Blas for your feedback! Hope to see you again!
Poor maintenance. Elevator not working, staff new but didn't mention when given a room on the third floor. Needs maintenance
Thank you Arturo for your feedback, Were sorry to hear you faced some issues during your stay, We will be looking into this matter.
Great place to stay. The shuttle downtown was so convenient. If they tell you the beach is only 1.3 miles away, its not. Drive or bike the 2.8 miles 😊
Thank you for your feedback, We hope to see you again!
Thank you Sandeep for your feedback.
It was a last minute booking, and we had to check in late. The staff was extremely helpful and friendly! Room-cleanliness and Breakfast were rather disappointing.
Good Morning Charles,Thank you for your kind feedback on our staff, Im sorry to hear the room and breakfast are were not up to your expecations and we will look into this matter.
Sergiu, it's quite gratifying to learn that you enjoyed your stay at the Hilton Garden Inn Key West / The Keys Collection. Our goal is to provide spotless, well-maintained rooms, so your positive remarks mean a lot. It's encouraging to hear that you'd like to visit us again; we look forward to welcoming you back for another immaculate and satisfying stay.