The property has a lot of potential, but unfortunately the staff was completely uncaring. The desk staff was watching videos on their phone, and could care less about fixing any issues I had. I asked for water bottle because we were very dehydrated when we checked in, and at night they suggested I walk late at night to a Walgreens because they ran out, or purchase a $9 bottle of water from the bar. They just "ran out" of complimentary water bottles and said they ran out days before. I asked to have my room cleaned during the day while I was out, and they told me they would clean it, but they never did. The hotel had trash all throughout the lobby, and the furniture was stained. Our room's bath tub had patches all over, and was filthy. The whole property feels dated.
Food - salad was very good. I enjoyed the salad. Everything was good.
Clean room, nice view of the bay, free shuttles to the old town.
Thank you
I only stayed for one night with a late check in, but it’s a great hotel. Very good amenities (pool, large grass area with outdoors games like cornhole, gym)
Very good price ... Starbucks downstairs nice.
Convenient place to stay in Key West.
Guests around us were noise until way into morning and then a rooster started crowing at about 3:45 in the morning just outside our door until sun up didn’t, get much sleep
Ice machine did not work. Elevators very slow and sometimes not even working. No seal at the bottom of the door leading out of the room leaving almost a half an inch air gap between the bottom of the door and the sill.Water mix lever in the shower very difficult to adjust.
The property was a bit rundown. Though the staff was nice and our room was clean. The drain in the bathroom was broken but staff resolved the matter quickly.
Good price..clean rooms..amazing customer service at the front desk and concierge service..
Honestly, I was very disappointed with the room and extra fees for the property. Our room appearance reminded me of a Motel 6. On the last night we saw a roach on the wall, which that is a big no no for me. Then I was charged an extra $45.00 a night for 2 nights for resort fees. That was not originally mentioned when I booked the hotel. I was told the fee was for using the pool and gym. Which that should be a perk with a hotel. I will never stay at the hotel again.
Noisy place been close to airport and street passing through your ocean view.
In almost 50 years of traveling for business and pleasure this is most overpriced, grossly misrepresented "hotel" I have ever stayed in. If this was built in 2015, it certainly doesn't look like it. This is not a "four star hotel". It's a 60's style motel with outdoor corridors made to look like balconies, with noisy window air-conditioners and small, dark and dingy rooms. There are not three restaurants. There are three bars, two in 24 North and one in the adjacent facility that serve stadium food that is overpriced and absolutely dreadful. For example, the nachos were shovels of slop served in paper bowls. The "ocean-view rooms" have very limited views of the gulf (ours was totally obscured by the outside elevator) through very small windows across a busy four lane hi-way. On the plus side, the pool is fine and the shuttle to downtown Key West, which is a good thing because there is nothing at the hotel or the surrounding area. The free plastic buckets of rum cocktail available upon arrival were a flimsy attempt to make the stay less unbearable. Orbitz should seriously consider de-listing this facility.
Great location and 2 pools to enjoy. Check in and check out were easy. They also have a bus to take you to Duvall at. Rooms just need a little updating .
Extra fees
Located in New Town, 24 North Hotel Key West is 2.4 mi (3.9 km) from Stock Island Yacht Club & Marina and within a 10-minute drive of other popular attractions like Key West Lighthouse and Keeper's Quarters Museum. This 145-room, 4-star hotel has 3 restaurants, an outdoor pool, and a 24-hour gym.
Relish the American cuisine at Toasted Coconut, one of 3 onsite restaurants. You can sip a beverage at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 9:00 AM to 11 AM.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and phones.
24 North Hotel Key West features an outdoor pool, a 24-hour gym, and meeting rooms. If you drive, self parking is USD 15.00 per night, and there's also an area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, a meeting room, and a terrace.
The property has a lot of potential, but unfortunately the staff was completely uncaring. The desk staff was watching videos on their phone, and could care less about fixing any issues I had. I asked for water bottle because we were very dehydrated when we checked in, and at night they suggested I walk late at night to a Walgreens because they ran out, or purchase a $9 bottle of water from the bar. They just "ran out" of complimentary water bottles and said they ran out days before. I asked to have my room cleaned during the day while I was out, and they told me they would clean it, but they never did. The hotel had trash all throughout the lobby, and the furniture was stained. Our room's bath tub had patches all over, and was filthy. The whole property feels dated.
Food - salad was very good. I enjoyed the salad. Everything was good.
James, it's delightful to hear that you enjoyed your stay at 24 North Hotel Key West, particularly our refreshing salads. We hope to welcome you again for another wonderful experience at our hotel.
Christopher, thank you for choosing to stay at 24 North Hotel Key West. We're pleased to see your high rating and appreciate your support. We look forward to welcoming you back on your next visit to Key West.
We appreciate your lovely rating, Jeffrey!The satisfaction of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
Clean room, nice view of the bay, free shuttles to the old town.
Thanks for the perfect rating, Ing! We can't wait to see you again soon for another amazing experience at 24 North Hotel Key West. Have a great day!
Thank you
Thank you for staying at the 24 North Hotel! We hope to see you back soon.
Thank you for taking the time you leave us your feedback.
I only stayed for one night with a late check in, but it’s a great hotel. Very good amenities (pool, large grass area with outdoors games like cornhole, gym)
Mario! 5 out of 5! we will take it. We are so glad you enjoyed your stay. We have worked hard to provide the best experience possible for our guests. We look forward to your next trip to Key West
Very good price ... Starbucks downstairs nice.
Thank you for staying at the 24 North Hotel.
Convenient place to stay in Key West.
Thank you Bin, for your feedback we hope to see you again.
Matt, it's disappointing to hear about your less than optimal experience. We understand how critical attentive service is and we regret if any encounter with our team members fell short of the high standards we strive to uphold. The inconvenience regarding the water and room cleanliness truly is regrettable. It's concerning to hear about your observations towards the condition of our lobby and your room's tub, and we're always looking to improve such aspects. We take such constructive feedback seriously; rest assured, the points raised will help guide our ongoing efforts to enhance guest satisfaction.