Great location and easy access.
Our shower dripped all night , our faucet was broken in the sink , there was no complimentary shampoo but yet there was lotion and conditioner, my daughters room had no heat , very disappointed for it being a Hilton , might as well been an over priced motel 6
Dirty Carpet in the room. The bathroom sink was barely attached to the wall and not level. The shower head looked like it was 30 years old. One of the room lamp shades was hanging and not attached to the lamp stand (and the light bulb didn’t work). Additionally, non of the USB chargers were in working condition. Overall, this is a 1 or 2 star room. However the location is 3-4 with access to a nice steak house. I don’t recommend this hotel. It needs a major overhaul.
The building need renovation bad.It is not clean.The front desk staff very evasive about pricing. lt was not worth the cost. There was mold in the heater The shower was nasty,Carpet from the 80’s. I would not recommend anyone to stay there.The carpet was filthy!!!!!The room was dusty. I would like a refund?
Great location... no doubt about that... but the rooms and property are clearly dated... The night we stayed, there was someone playing music late into the night and appeared to be from a floor or two below us... We were fortunate to have a room ready when we arrived but waited in a 15 family deep line to learn that... others were being turned away because their room was "not cleaned and ready yet" and told to come back in an hour to longer... so something else was going on that you wouldn't expect at a Double Tree...Food option was convenient, and good for breakfast and service was great, but at $20 for a basic breakfast buffet I found too expensive...They have on site/self parking... valet parking was another $20... so just be prepared. Staff at front despite the issues and challenges going on was positive...
Outdated
Property is in a great location but the hotel room is old and outdated. Very musty carpet smell. You have to keep the noisy AC unit running all night. Usually Hilton gives body wash but did not get
Room was dated and worn but everything was clean. Property also was a little dated. But the staff was awesome. From the front desk to house keeping. Had a pleasant conversation with an older housekeeper while leaving to check out, she was wonderful! Will definitely stay again.
i had booked a room there and it had roaches on the bed
Nice beds with clean bedding…old furniture looks like it belongs in a yard sale. Vey old and dirty worn carpet. For sure not worth the high room prices.
Loved the location on the Riverwalk. Parking is convenient. Accessible room was ok but bathroom had a weird pitch with not enough hsndrails and the bed was too high. But housekeeping was able to provide shower bench
Located in Downtown Jacksonville within a 5-minute walk of Museum of Science and History, DoubleTree by Hilton Hotel Jacksonville Riverfront is within a mile (2 km) of other popular attractions like Jacksonville Museum of Modern Art. This 293-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy dining at the hotel's 2 onsite restaurants: St. Johns Provision Co. specializes in American cuisine, and serves breakfast; dinner, or Ruth's Chris offers relaxing pool views. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served each morning for a fee.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Balconies, MP3 docks, and coffee makers are other standard amenities. Housekeeping is available once per stay.
Built in 2015, the brand new DoubleTree by Hilton Hotel Jacksonville Riverfront offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 26.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
Great location and easy access.
Dear Stephen, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We look forward to your return and wish you all the best with your future travels.Regards, Shawn D. Frisbee General Manager
Dear Christine, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Regards, Shawn D. Frisbee General Manager
Our shower dripped all night , our faucet was broken in the sink , there was no complimentary shampoo but yet there was lotion and conditioner, my daughters room had no heat , very disappointed for it being a Hilton , might as well been an over priced motel 6
Dear Tania, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Please know that your feedback is invaluable to us, and we will address these issues with our maintenance and housekeeping teams to ensure a smoother experience for our guests. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Regards, Shawn D. Frisbee General Manager
Dear Patrick, Thank you for the wonderful rating for DoubleTree by Hilton Hotel Jacksonville Riverfront! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Regards, Shawn D. Frisbee General Manager
Dear Michael, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Jacksonville Riverfront. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Regards, Shawn D. Frisbee General Manager
Dirty Carpet in the room. The bathroom sink was barely attached to the wall and not level. The shower head looked like it was 30 years old. One of the room lamp shades was hanging and not attached to the lamp stand (and the light bulb didn’t work). Additionally, non of the USB chargers were in working condition. Overall, this is a 1 or 2 star room. However the location is 3-4 with access to a nice steak house. I don’t recommend this hotel. It needs a major overhaul.
Dear Ma Cecilia, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We're addressing the concerns you raised with our maintenance team to ensure a better experience for future guests. We appreciate your understanding and hope you will consider giving us another chance.Regards, Shawn D. Frisbee General Manager
Dear Heather, We are happy you chose DoubleTree by Hilton Hotel Jacksonville Riverfront for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Regards, Shawn D. Frisbee General Manager
The building need renovation bad.It is not clean.The front desk staff very evasive about pricing. lt was not worth the cost. There was mold in the heater The shower was nasty,Carpet from the 80’s. I would not recommend anyone to stay there.The carpet was filthy!!!!!The room was dusty. I would like a refund?
Dear Carolyn, We appreciate your honest feedback and deeply regret the issues you experienced during your stay. We apologize for any inconvenience and dissatisfaction. We take your concerns seriously and will address the cleanliness and maintenance issues. Your comments are valuable as we work to improve our guests' experience. We hope you will consider giving us another opportunity to provide a superior stay in the future.Regards,Shawn D. FrisbeeGeneral Manager
Great location... no doubt about that... but the rooms and property are clearly dated... The night we stayed, there was someone playing music late into the night and appeared to be from a floor or two below us... We were fortunate to have a room ready when we arrived but waited in a 15 family deep line to learn that... others were being turned away because their room was "not cleaned and ready yet" and told to come back in an hour to longer... so something else was going on that you wouldn't expect at a Double Tree...Food option was convenient, and good for breakfast and service was great, but at $20 for a basic breakfast buffet I found too expensive...They have on site/self parking... valet parking was another $20... so just be prepared. Staff at front despite the issues and challenges going on was positive...
Dear Peter, We appreciate your feedback and are pleased to hear you found our location great and the positive attitude of our staff. We understand your observations about the room condition and the noise issue. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations. While we aim to provide a seamless experience, and we hope you'll consider staying with us again in the future, and we'll strive to make your experience even more enjoyable.Regards, Shawn D. Frisbee General Manager
Dear Adefunke, We are thrilled to read you enjoyed the great location and easy access during your stay at DoubleTree by Hilton Jacksonville Riverfront. Providing convenience and accessibility is a top priority for us, and we are delighted it enhanced your experience. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful visit.Regards,Shawn D. FrisbeeGeneral Manager