The best stay ever everyone and everything that had something to sue with the hotel was perfect
Front Desk Staff Awesome
Really nice staff!!! They even delivered a special birthday treat to for my daughter on her 18th! Very nice. Will stay again.
This property was amazing! The food options were amazing! And always available! The establishment was clean and smelled amazing! I will stay here again.
Never using Orbizagain and recommended everyone avoid your company
Staff was so nice and accommodating!
The air conditioning in our room did not work.
The key to our room stopped working 4 times during the time of our stay which was a problem because we kept going up and down the elevator. We booked through Orbitz and paid through Orbitz. After the trip, the hotel charged us as well so we paid TWICE! If we hadn't looked at our bank account online, we would have never known. The hotel also insisted that we had used the overnight valet service when in fact we used Uber to get around everywhere. WHAT A SCAM!
Great time
Location
The bar had just closed and i had asked the bartender if he could still serve me 1 drink while i ate my food. He said no because he just closed. A whole 10-15 minutes later a woman walked up and asked if he could serve her a drink. He told her the same thing that he was closed. and then told her he would make an exception for her and served her a glass of wine right in front of me. worst customer service i ever experienced. when i confronted him he had no explanation for himself and was embarrassed and then said he could serve me. completely missed the point.
The location was perfect
Located in The Galleria, Hyatt Regency Houston/Galleria is within a 10-minute drive of popular attractions such as Rice University and Houston Zoo. This 4-star aparthotel has 325 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.
Enjoy a bite to eat at Urban Star Restaurant, the aparthotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Each apartment is air-conditioned and features a separate bedroom. A flat-screen TV comes with digital channels and pay movies, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a coffee maker.
Built in 2015, the brand new Hyatt Regency Houston/Galleria offers an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 46.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
The best stay ever everyone and everything that had something to sue with the hotel was perfect
Agim, it's always great to see a perfect score! It sounds like your stay at Hyatt Regency Houston/Galleria must have been delightful. We hope your travel plans bring you back soon. Thank you for choosing us.
Thank you for the wonderful rating, Miguel!It's fantastic you enjoyed your time at Hyatt Regency Houston/Galleria so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
We appreciate your feedback, Miguel.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Thanks for sharing this perfect rating, Chanise!We're thrilled to hear you enjoyed your stay at Hyatt Regency Houston/Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Front Desk Staff Awesome
Hello Surjit,It's wonderful to know that you found the front desk staff at Hyatt Regency Houston/Galleria to be awesome. The team strives to provide top-notch service to our guests. We look forward to welcoming you back soon!
Really nice staff!!! They even delivered a special birthday treat to for my daughter on her 18th! Very nice. Will stay again.
Hello Shannon! We're thrilled to hear that our team at Hyatt Regency Houston/Galleria could make your daughter's 18th birthday a bit more special. Your kind words about our staff are greatly appreciated. We're excited about the opportunity to welcome you back again in the future. Safe travels!
This property was amazing! The food options were amazing! And always available! The establishment was clean and smelled amazing! I will stay here again.
Thank you for the kind words, Kenya!It's excellent you enjoyed your time at Hyatt Regency Houston/Galleria! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
Never using Orbizagain and recommended everyone avoid your company
We appreciate your feedback, Grover.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
We appreciate the feedback, Michael.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Veronica, it's truly wonderful to hear such positive feedback about your experience at the Hyatt Regency Houston/Galleria. Our team members strive to provide exceptional experiences and it seems like they accomplished that during your stay. We are delighted that every aspect met your expectations and look forward to welcoming you back next time.