Great location, friendly staff, room was big with comfortable beds.
The location was great and the staff were wonderful. The bed was comfortable and the room is unique. Unfortunately, half the lights were broken in our room, there were open wires coming out of some of the fixtures, and the sensors to get out of the stairwell were broken on multiple levels. It's apparent that the building isn't being kept up with, with is unfortunate, because otherwise it would be the perfect hotel to stay at when visiting Grand Rapids.
Great hospitality
Very quiet and safe area. Comfortable and clean. We travelled for my sons wedding and requested an early check in. They would not accommodated for us. All other hotels offered early check ins. Next time we will be staying at a different hotel. Staff also not very friendly or accommodating.
Amazing! Beautiful rooms and very friendly staff.
Rooms were small and in "meh" condition. It's certainly not a four star hotel. Lobby areas were dirty, staff were on their cell phones every time we walked by. Bar area closed early. We will not be staying here again, there are many other better options in Grand Rapids.
great place to stay downtown grand rapids. smaller boutique hotel but can walk anywhere.
The property was conveniently located. The room felt a bit inconvenient in its layout. The design of the bathroom sink was such that if the faucet wasn’t on full force, it flooded the countertop and floor. The faucet toward the side of the sink also made it difficult to wash my face. None of this would cause me to not stay here again.
Property was in a nice area of downtown. What I found surprising was no suitcase holder for my small carry on.
Great property in a centralized location. Found parking nearby.
We had stayed at this property prior to this visit. We were disappointed how everything appeared "tired" Paint marred and chipping, floors unswept, accumulating debris in the corners of the hallways and rooms. Additionally, we arrived on an unusually hot day for early spring, and we were unable to regulate the temperature in our room in which to sleep comfortably. Skeptical of a stay here in the future as the room's rate seemed rather high considering our experience.
Hotel room was nice and updated. Beds were super comfy! This location is by so much that we never had to drive anywhere. The parking garage is attached to the hotel through a walkway (garage is not affiliated with the hotel though). The staff was super nice and the check in/check out process was very simple. My only complaints are the horribly loud noises coming from the floor above (I was on floor 2). It sounded like full grown adults doing gymnastics for hours at a time from the time we got there until the time we left. Very irritating. Also, the functionality of the shower is weird. You have to walk all the way in to turn it on, in which it sprays you with freezing cold water because you won’t make it out in time. Because of the location of the shower door and the location of the knobs to turn on, I didn’t see a way to avoid this. I tried turning it to the hot water side but it didn’t seem to work and I just gave up because I didn’t want to get sprayed by the cold water anymore.
We've been here twice and we love it! I love all of the eco friendly features the hotel offers
Interesting space
LOVED the loft feel with high ceilings, cork floor, and powered shades. Was clean and chic. Great location. And if you are there on a weekend, you can street park at a meter for free after 6pm on a Friday through Sunday.
Located in Downtown Grand Rapids, CityFlatsHotel - Grand Rapids, Ascend Hotel Collection is within a 5-minute walk of Van Andel Arena and within 15 minutes of other popular attractions like DeVos Performance Hall. This 48-room, 3-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. MP3 docks, phones, and ironing boards are also standard.
At CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, guests have access to a 24-hour gym, free WiFi in public areas, and spa services. Self parking is offered for USD 24.00 per night. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Other amenities at this boutique hotel include coffee/tea in a common area, a microwave in a common area, and a hair salon.
Great location, friendly staff, room was big with comfortable beds.
The location was great and the staff were wonderful. The bed was comfortable and the room is unique. Unfortunately, half the lights were broken in our room, there were open wires coming out of some of the fixtures, and the sensors to get out of the stairwell were broken on multiple levels. It's apparent that the building isn't being kept up with, with is unfortunate, because otherwise it would be the perfect hotel to stay at when visiting Grand Rapids.
Great hospitality
Thank you for taking the time to leave a review with us!
Thank you for taking the time to leave a review with us!
Very quiet and safe area. Comfortable and clean. We travelled for my sons wedding and requested an early check in. They would not accommodated for us. All other hotels offered early check ins. Next time we will be staying at a different hotel. Staff also not very friendly or accommodating.
Thank you for taking the time to leave a review with us!
Thank you for taking the time to leave a review with us!
Amazing! Beautiful rooms and very friendly staff.
Thank you so much for taking the time to review us! We hope you stay with us again soon!
Rooms were small and in "meh" condition. It's certainly not a four star hotel. Lobby areas were dirty, staff were on their cell phones every time we walked by. Bar area closed early. We will not be staying here again, there are many other better options in Grand Rapids.
Hello, We are very sorry that your stay was lackluster. Thank you for taking the time to show us how we may improve our hotel and our future guests stay. We will be sharing this feedback with our staff and improving those areas.Thank you again and have a lovely day!
great place to stay downtown grand rapids. smaller boutique hotel but can walk anywhere.
Thank you so much for leaving a review with us! We hope to see you again in the future.
Thank you for taking the time to leave a review with us! We actually are getting a brand new key and door lock system on October 23rd! It is a long process and we are excited to get this added to our property! Thank you for bringing the lights to our attention. Our facility care director is on it! We hope to see you in the future!Thank you again!