nice and upscale. friendly staff. would have liked the luggage staff to be a little quicker on the draw but nothing too bad. i enjoyed and plan to stay again.
Great hotel, nice and clean
SO many amazing features of this property, and everyone of the MGM Grand staff were so wonderful and pleasant and super helpful, I definitely look forward to returning for other pleasant
Big rooms, nice and clean bathroom.
The staff and security were top notch! Everyone was so friendly. We have not had such excellent service in many years.
The facility and staff at the MGM were great. Would definitely stay there again.
While the property is beautiful and the staff is very helpful, I was surprised that the restaurants and bars were not open until lunch time. Breakfast options are limited to room service (1.5-2 hours wait) or a very small coffee shop with very limited food options and limited seating.
This property is aged and run down, poorly managed and overpriced. We showed up 15 minutes before check in and were told the room wasn't ready, wait for a text - no text ever came, and nearly an hour later I went back up to inquire again. They had a room ready but just never notified us. In the room the mini bar was locked shut; we were told this was due to a "system change over" and we could order all items to be sent to the room. It had been a really long day of travel and we were wanting just a couple drinks to relax with before going to a concert down the street; two bottled waters ($7 each), two beers (also $7 each) and one bag of cashews ($14) took about 45 minutes to reach the room, and everything was delivered room temperature. The soap/shampoo selection felt like it was purchased at dollar general, definitely no high end amenities at this property despite the high end prices. We found the majority of the staff to be rude and dismissive (but to be fair they also seemed very understaffed and overworked). Pay for 5 star and get 2 star here.
The staff is always so friendly and nice. They even upgraded us to a corner penthouse suite for our stay! Highly recommend.
Valet parking staff really don’t want to work,the receptionist at the front desk need a lot more training!
We’ve stayed at MGM Grand Detroit in the past and have always enjoyed it. Because it’s a casino there are lots of things to do without ever leaving the property. Unfortunately COVID has had a negative impact on certain things, like room service and some of the restaurants (i.e. the buffet) are closed. That’s understandable though, and I don’t fault MGM for that. What I did find disappointing was the room. First off, it was too warm. We had the thermostat turned as low as it could go but it just never cooled down. Several light fixtures were either burned out or completely missing. The pillows on the bed were flat and small (king size beds should have king size pillows, sorry). Overall, it’s clear that the hotel rooms are due for a refresh. For the price we paid for the room it didn’t meet our expectations this time around.
Very friendly and helpful staff
Located in Downtown Detroit, MGM Grand Detroit is a leisurely stroll from popular sights such as Huntington Place and Fox Theatre. This 400-room, 4.5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 8 restaurants.
This hotel is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
50-inch plasma TVs come with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of MGM Grand Detroit have access to a full-service spa, a casino, and an indoor pool. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a gym, a steam room, and a spa tub.
nice and upscale. friendly staff. would have liked the luggage staff to be a little quicker on the draw but nothing too bad. i enjoyed and plan to stay again.
Great hotel, nice and clean
SO many amazing features of this property, and everyone of the MGM Grand staff were so wonderful and pleasant and super helpful, I definitely look forward to returning for other pleasant
Big rooms, nice and clean bathroom.
Thank you for your feedback! We appreciate your patronage! We hope to have you again soon!
The staff and security were top notch! Everyone was so friendly. We have not had such excellent service in many years.
Thank you for your positive feedback! We are delighted knowing you enjoyed your stay with us. We look forward to having you again in the near future!
The facility and staff at the MGM were great. Would definitely stay there again.
Thank you for your positive feedback! We are delighted knowing you enjoyed your stay with us. We look forward to having you again in the near future!
While the property is beautiful and the staff is very helpful, I was surprised that the restaurants and bars were not open until lunch time. Breakfast options are limited to room service (1.5-2 hours wait) or a very small coffee shop with very limited food options and limited seating.
Thank you for your feedback! We are delighted knowing you enjoyed your stay with us. We look forward to having you again in the near future!