Horrible, not welcome in the lobby, had to go to some weird bell for night access even I arrived in the day. it had been rated as “good”, room completely beat up, no tv, I think it was a monitor that didn’t turn on. Bed was horrible, could feel the springs. The funniest, no toilet paper holder. Total trash motel.
This was not what I expected. Yes, the hotel was inexpensive, but it still wasn’t what was advertised. Customers are not allowed in the lobby…ever. No matter the time of day, guests are expected to use the night window. The room does NOT have a hairdryer or an iron. Both are listed as amenities. In the three days I stayed at the hotel, we did not receive housekeeping at all. That means no fresh towels. When I called the front desk to ask for clean towels, I was told they couldn’t do that until housekeeping arrived at 8:00 am. At 8:00 am, I went to ask for towels. The man shoved them through the night window. The walls are cracked. There was mold on the ceiling above the shower. There were cockroaches. There were two very flat pillows for a king size bed. Overall, I don’t mind a hotel that clearly hasn’t been maintained. But it needs to have some solid customer service. This hotel failed in all areas.
Seems to be an older property but check in was easy, clean room and check in was easy Would recommend
Constantly had people knocking on my door looking for the drug dealer next door. At any given time there was at least a dozen roaches crawling around.
The rooms were dirty /cockroaches everywhere an the staff was very mean to people an rude people doing drugs right outside your room ..never would I never stay there again.
Had roaches. Nasty
Was booked at the Hilton 8 miles away. Orbitz canceled my reservation there 30 min before check-in and rebooked me in this flea bag. I will never use Orbitz or Expedia again.
Está muy todo, lo único que les falta una cafetería o restaurante don el cliente pueda comer lo que desea
Located within a mile (2 km) of HCA Houston Healthcare Conroe, Hotel elev8 is within 3 miles (5 km) of Conroe Art Gallery. The 132 rooms at this motel include coffee makers, TVs, and pillowtop beds.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Coffee makers and phones are other standard amenities.
Guests of Hotel elev8 enjoy free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This motel also has a vending machine.
Horrible, not welcome in the lobby, had to go to some weird bell for night access even I arrived in the day. it had been rated as “good”, room completely beat up, no tv, I think it was a monitor that didn’t turn on. Bed was horrible, could feel the springs. The funniest, no toilet paper holder. Total trash motel.
This was not what I expected. Yes, the hotel was inexpensive, but it still wasn’t what was advertised. Customers are not allowed in the lobby…ever. No matter the time of day, guests are expected to use the night window. The room does NOT have a hairdryer or an iron. Both are listed as amenities. In the three days I stayed at the hotel, we did not receive housekeeping at all. That means no fresh towels. When I called the front desk to ask for clean towels, I was told they couldn’t do that until housekeeping arrived at 8:00 am. At 8:00 am, I went to ask for towels. The man shoved them through the night window. The walls are cracked. There was mold on the ceiling above the shower. There were cockroaches. There were two very flat pillows for a king size bed. Overall, I don’t mind a hotel that clearly hasn’t been maintained. But it needs to have some solid customer service. This hotel failed in all areas.
Hello Rachel, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Seems to be an older property but check in was easy, clean room and check in was easy Would recommend
Hello Allen, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.
Constantly had people knocking on my door looking for the drug dealer next door. At any given time there was at least a dozen roaches crawling around.
Hello Tommy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
The rooms were dirty /cockroaches everywhere an the staff was very mean to people an rude people doing drugs right outside your room ..never would I never stay there again.
Hello Dean,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
Had roaches. Nasty
Hello shane, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Was booked at the Hilton 8 miles away. Orbitz canceled my reservation there 30 min before check-in and rebooked me in this flea bag. I will never use Orbitz or Expedia again.
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Está muy todo, lo único que les falta una cafetería o restaurante don el cliente pueda comer lo que desea
Hello Juan,We appreciate the comments, especially with regards to your opinion of our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Hello Sharon, We regret to hear about your recent experience and appreciate your feedback. Our team values all guest comments to enhance our services. We recommend referring any concerns to the management for further assistance in resolving them. Thank you for bringing this to our attention.