Hotel Zetta San Francisco

4.0 star property
Hotel with 2 restaurants, a short walk to Union Square
VIP Access

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Photo gallery for Hotel Zetta San Francisco

Billiards
Game room
Lobby sitting area
2 bars/lounges, lobby lounge
Premium bedding, down comforters, pillowtop beds, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Free WiFi
  • Laundry

Explore the area

Map
55 5th St, San Francisco, CA, 94103
  • San Francisco Museum of Modern Art
    ‪9 min walk‬
  • Moscone Convention Center
    ‪12 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬
VIP Access
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Room options

Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Double Beds, Roll-in Shower (Mobility Accessible)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Zetta)

  • 800 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Accessible)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Well and Away)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Downtown San Francisco, Hotel Zetta San Francisco is within a 10-minute walk of popular sights such as Union Square and San Francisco Museum of Modern Art. This 116-room, 4-star hotel has 2 restaurants along with conveniences like a 24-hour gym and free in-room WiFi.

Getting around

  • Market St & 5th St Stop - 1 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 18 min drive

Restaurants

  • ‪Shake Shack - ‬3 min walk
  • ‪Panda Express - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Executive Order Bar & Lounge - ‬2 min walk
  • ‪The Melt - ‬2 min walk

About this property

Hotel Zetta San Francisco

Hotel with 2 restaurants, a short walk to Union Square
Guests of Hotel Zetta San Francisco enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Valet parking is offered for USD 65 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free use of bicycles, an arcade/game room, and express check-out.
Guests can expect free WiFi and 46-inch LCD TVs with satellite channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Minibars, espresso makers, and laptop-compatible safes are also available.
Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Languages

Chinese (Mandarin), English, Filipino, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Weekday on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • S and R Lounge
  • The Cavalier

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Free bicycle rentals

Family friendly

  • Arcade/game room
  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 41.19 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM—-2:00 AM
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco

Frequently asked questions

Are free cancellation options available at Hotel Zetta San Francisco?

Hotel Zetta San Francisco offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Zetta San Francisco?

As of Mar 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Zetta San Francisco on Apr 5, 2025 start from $143.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Zetta San Francisco?

This hotel is situated in Downtown San Francisco within a 10-minute walk of Union Square and San Francisco Museum of Modern Art. You'll also find Oracle Park and San Francisco Bay within a short drive.

Is there parking available at Hotel Zetta San Francisco?

Yes, valet parking is offered for USD 65 per night with in/out privileges.

Does Hotel Zetta San Francisco have a casino at the property?

No, Hotel Zetta San Francisco doesn't have a casino.

Is there an indoor pool at Hotel Zetta San Francisco?

No, there is no indoor pool at this hotel.

Is Hotel Zetta San Francisco a good place to stay for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a minibar, and bathrobes.

Are there hot tubs at Hotel Zetta San Francisco?

No, there isn't a spa tub at this hotel.

Does Hotel Zetta San Francisco have a restaurant that serves breakfast?

Yes, Hotel Zetta San Francisco has 2 restaurants, and serves to-go breakfast on weekday mornings for a surcharge.

Will Hotel Zetta San Francisco allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Zetta San Francisco for a fee of USD 75 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hotel Zetta San Francisco?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hotel Zetta San Francisco?

The closest major airport to Hotel Zetta San Francisco is San Francisco Intl. Airport (SFO), which is 14 mi away (18 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is located 19.5 mi away (34-minute drive).

Can I book a room with a balcony at Hotel Zetta San Francisco?

No, there aren't any guestrooms with balconies at Hotel Zetta San Francisco.

Hotel Zetta San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 662 out of 1071 reviews
Rating 8 - Good. 260 out of 1071 reviews
Rating 6 - Okay. 84 out of 1071 reviews
Rating 4 - Poor. 40 out of 1071 reviews
Rating 2 - Terrible. 25 out of 1071 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not great
Not a great location (people yelling across the street kept me up all night); you have to ring to be let in at the front door and none of the staff ever seem to be paying attention; stains on the bedroom furniture, views of alleyways. Can’t recommend I’m afraid
Stayed 4 nights in Dec 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Brian Wesley

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Ciana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were AMAZING and super helpful. Did absolutely everything to ensure that my stay was perfect. Thank you so much :)
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin

Business traveler
Hidden fees but nice place
Right on the edge a very bad area but felt safe coming and going. My only complaint is an added surcharge that was not disclosed when I booked the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Christina

Traveled with family
Liked: Cleanliness
Despite an almost perfect location (you can get anywhere on public transport from here), the hotel was disappointing. Generally the hotel is not effectively staffed. First, it advertises "valet parking," but in fact there is no staff for this and no place to pull to the curb. You have to leap out in traffic, flag down the registration staff, and wait for them to send for the staff of the garage. How to know this is the case was a puzzlement, and god help you if you are traveling alone and must just abandon your car to flag down the staff . Second, although there is restaurant on the hotel's website, on the night I arrived (kean not to leave again), the restaurant was closed for a private party. The lobby bar was sometimes open sometimes not. The rooms were clean but only a step above airbnb-level design - lots of blown-up photographs of books and record albums on the walls but otherwise you might be sleeping in an IKEA.
Stayed 3 nights in Nov 2024

4/10 Poor

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
-Play/game room closed despite paying amenities fee to use. -Small beds -Slow valet -Limited dining hours
Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great facility. Union square is not the best area.
Stayed 3 nights in Nov 2024

4/10 Poor

Ben

Traveled with family
Disliked: Staff & service, amenities
Our stay at Hotel Zetta was a difficult one. We were greeted by several vagrants being ushered away from the front door to the hotel, which was guarded by security and locked. Our check in was straightforward. The room itself was fine, with a strange layout - unfortunately the room looked into an alleyway which also had several homeless people visibily using drugs. We did like the bed and the cable channels were good, but we could not understand why we had been charged a nightly holding fee for an empty minibar and closed on site restaurant facilities. Why charge us if there is nothing to spend the nightly holding fee on? What really agitated us was a pair of earrings were left behind at the hotel, and no one from the hotel has had the courtesy to call us to update us as to the return of the items. We notified the hotel shortly after checking out, meaning only hotel staff have been in the room. 5 calls and 3 emails later, Zetta staff continue to ignore us. Hotel staff have clearly taken the jewellery and are refusing to contact us as a result. At least the taking of the items is on brand for the surrounding area! I would not return to the hotel and reiterate my disappointment at the poor service experience. For a hotel relying on service to overcome its challenging surroundings, you would expect better.

8/10 Good

William, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close and convenient to the venue I went to. Only issue was that initial room assigned had an issue with the lock set so that you could open the door without the key. I switched rooms since it was going to take an hour or so to fix it. The room was smaller than the original one and the water pressure wasn't the best in the shower. The room was clean and didn't hear any street noise. I was only in the room to get ready and to sleep so it fit my needs. Staff was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Helene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Oct 2024

10/10 Excellent

Poline, TACOMA

Stayed 3 nights in Sep 2024

10/10 Excellent

Charlene, Orinda

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was a little bit cold but overall the hotel was beautiful.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Anessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Sep 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Area around hotel and north are good and even has the trolley cars to ride and see how they turn around. John’s steak and seafood also very nice. All cities have trouble spots although it seemed less of an interaction Then you would find in NY.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paula

Stayed 1 night in Jun 2024

10/10 Excellent

Brigit, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really terrific, cool place to stay. I'd like to give a shout out to Paris and the rest of the reception staff -- support helpful and friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Crystal

Traveled with partner
Liked: Staff & service, property conditions & facilities
I booked this hotel because my husband and I were going to a concert at The Warfield and this hotel had decent reviews and close to the theater. Upon arriving I was very nervous about the homeless and the area. I asked the guy at the front desk, Paris, about the area and the safety factor. He talked to me about it and he was right, nothing to worry about. Paris was excellent at the front desk! The hotel itself was also great. Clean rooms. The hotel wasn't loud with people and the AC worked well. There is a restaurant adjacent to the hotel where we are for happy hour.
Stayed 1 night in Oct 2024

10/10 Excellent

Rafael

Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
The valet was not good. They didn’t get my friends car and couldn’t get ahold of the valet people. She had to get a taxi home. And a taxi back. Both of which the hotel said they would reimburse her then tried to not pay! I paid for a valet service that didn’t even work. Then the hotel said they would refund my valet and send email confirmation. I have not received either!
Stayed 1 night in Oct 2024

10/10 Excellent

Damien

Stayed 1 night in Sep 2024