Na Balam Hotel in Isla Mujeres | Best Rates & Deals on Orbitz

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Beach hotel with outdoor pool, near North Beach

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Dates

May 2025

June 2025

Poolside Room | In-room safe, individually decorated, individually furnished

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Housekeeping
Air conditioning
Free WiFi
Restaurant

Explore the area

Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

North Beach
‪1 min walk‬
Miguel Hidalgo
‪7 min walk‬
Isla Mujeres Ferry Terminal
‪12 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪120 min drive‬

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Room options

Poolside Suite

Sleeps 6
2 Double Beds and 1 King Bed

Poolside Room

581 sq ft
Sleeps 4
2 Double Beds

Two Bedroom Suite

1119 sq ft
Sleeps 5
2 King Beds

In-room safe, individually decorated, individually furnished

Room Standard With Pool View

Sleeps 4
2 Full Bed(s)

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Na Balam Hotel is adjacent to North Beach and within a 15-minute walk of popular sights like Isla Mujeres Ferry Terminal. This 21-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.

What's nearby

North Beach - 1 min walk - 0.1 miles
Isla Mujeres Cemetery - 6 min walk - 0.3 miles
Miguel Hidalgo - 7 min walk - 0.4 miles
Isla Mujeres Ferry Terminal - 12 min walk - 0.7 miles
Dolphin Discovery - 10 min drive - 5.0 miles

Getting around

Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

‪Lima y Coco - ‬2 min walk
‪Stingray - ‬5 min walk
‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
‪Tarzan - ‬7 min walk
‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

Beach hotel with outdoor pool, near North Beach

Guests of Na Balam Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. For transportation, you can make use of an airport shuttle (available on request) for USD 120 per vehicle roundtrip, as well as an airport shuttle. The front desk has multilingual staff that can help with tours/tickets and securing valuables. Other amenities at this beach hotel include wedding services, a banquet hall, and a garden.

Guests can expect to find 32-inch flat-screen TVs with satellite channels. Ceiling fans, safes, and free toiletries are also standard.

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Parking included

includes taxes & fees

$163 per night

Apr 27 - Apr 28

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
Ferry terminal shuttle (surcharge)

Food and drink

A bar/lounge
A beach bar
A restaurant

Restaurants on site

Oceanvs

Things to do

Outdoor pool

Family friendly

Outdoor pool

Conveniences

Limited-hour front desk
Safe at front desk

Guest services

Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Pool umbrellas
Terrace

Accessibility

No elevator

2 floors
7 buildings
Banquet hall
Smoke-free property

Room amenities

Bathroom

Free toiletries
Hair dryer (on request)
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

Free bottled water

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual decor
Individual furnishings
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 11 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 120 per vehicle (roundtrip)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

balam Hotel

Beach Hotel na balam Isla Mujeres

Beach na balam

Beach na balam Isla Mujeres

Hotel Na Balam Beach

Na Balam Beach Isla Mujeres

Na Balam Hotel Hotel

Na Balam Hotel Isla Mujeres

Na Balam Beach Hotel Villas

Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at Na Balam Hotel?

Na Balam Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Na Balam Hotel?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on May 5, 2025 start from $211.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Na Balam Hotel?

This hotel is situated in Centro - Supmza 001 within a short 1-minute walk of North Beach and also 12 minutes on foot from Isla Mujeres Ferry Terminal. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Isla Mujeres Cemetery less than a mile away.

Will I be able to park at Na Balam Hotel?

No, this hotel doesn't offer parking.

Does Na Balam Hotel have a casino on the premises?

No, Na Balam Hotel doesn't have a casino.

Will I find an indoor pool at Na Balam Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Na Balam Hotel?

There are many amenities for couples at this hotel, including a beach bar and an outdoor pool plus some guestrooms feature private plunge pools.

Does Na Balam Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Na Balam Hotel have a restaurant that serves breakfast?

Yes, Na Balam Hotel serves brunch for a surcharge at Oceanvs.

Will Na Balam Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Na Balam Hotel.

Does Na Balam Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Na Balam Hotel?

The closest major airport to Na Balam Hotel is Cancun Intl. Airport (CUN), which is 21.8 mi away (120 minutes by car).

Are there rooms with balconies at Na Balam Hotel?

No, there aren't any guestrooms with balconies at Na Balam Hotel.

Does Na Balam Hotel have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Na Balam Hotel.

Na Balam Hotel Reviews

8.2

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Joseph A, Chicago

Traveled with partner

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We wanted to stay near North Beach on Isla Mujeres. We also couldn't afford places like the Casa Del Jaguar. Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal) You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water. The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out. North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect ! There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO. Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more. You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square. We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe. Value was good not great for food, and the food was good very good everywhere.

Stayed 7 nights in Mar 2025

8/10 Good

Daniel, Fort Collins

Traveled with partner

Jan 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.

Stayed 5 nights in Jan 2025

8/10 Good

Rick

Jan 15, 2025

Proximity to the beautiful beach and town. Staff was very friendly and helpful.

Stayed 3 nights in Jan 2025

6/10 Okay

Ankh

Jan 3, 2025

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family

Jan 2, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Bait and Switch a CON

Shocking unpleasant surprise on arrival did not get this hotel but a horrible across the street suite.cost a lot of money supposedly offering a kitchen but no microwave, oven No grab bars in very slippery shower and by the way I had a very bad fall the first day due to odd small step at master bdrm door

Stayed 6 nights in Dec 2024

10/10 Excellent

HEIDI

Jan 1, 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Valerie J

Traveled with family

Dec 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.

Stayed 7 nights in Dec 2024

10/10 Excellent

Jose Villa

Traveled with family

Dec 21, 2024

Liked: Cleanliness, staff & service, amenities

Great location in playa Norte.

Stayed 4 nights in Dec 2024

10/10 Excellent

Dominic

Traveled with family

Dec 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Marco

Traveled with family

Sep 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.

Stayed 3 nights in Sep 2024

10/10 Excellent

Adam, Cibolo

Sep 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

6/10 Okay

Shawna

Traveled with partner

Aug 30, 2024

Disliked: Staff & service, amenities, property conditions & facilities

The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.

Stayed 7 nights in Aug 2024

10/10 Excellent

Ronald

Aug 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

8/10 Good

Juan

Traveled with family

Jul 29, 2024

Liked: Property conditions & facilities

Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.

Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Traveled with family

Jul 18, 2024

Liked: Staff & service, property conditions & facilities

Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property

Stayed 3 nights in Jul 2024

8/10 Good

Renato, Philadelphia

Traveled with family and small children, Traveled with group

Jul 18, 2024

Proximity to the best beach in the Island

Stayed 1 night in Jul 2024

10/10 Excellent

David

Jul 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Jun 2024

10/10 Excellent

Rodney

Traveled with partner, Traveled with family

Jul 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The staff was very friendly and accommodating. I would recommend the property, we will visit again.

Stayed 4 nights in Jul 2024

10/10 Excellent

Jaime

Traveled with family

Jul 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.

Stayed 3 nights in Jun 2024

6/10 Okay

Josh

Traveled with family

Jul 2, 2024

Disliked: Cleanliness, staff & service, amenities

We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.

Stayed 3 nights in Jun 2024

10/10 Excellent

Michele

Jun 30, 2024

Loved this property!

Stayed 1 night in Jun 2024

10/10 Excellent

Coty

Jun 24, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful and quite

Stayed 1 night in Jun 2024

8/10 Good

Misty

Traveled with family

Jun 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

4/10 Poor

Everardo

Traveled with family and small children, Traveled with partner, Traveled with family

Jun 15, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.

Stayed 4 nights in Jun 2024