Na Balam Hotel in Isla Mujeres | Best Rates & Deals on Orbitz

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Beach hotel with outdoor pool, near North Beach

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Where to?

Dates

March 2025

April 2025

Beach nearby, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pool
Housekeeping
Air conditioning
Parking included
Free WiFi

Explore the area

Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

North Beach
‪1 min walk‬
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
‪2 min walk‬
beach
‪5 min walk‬
Isla Mujeres, Quintana Roo (ISJ)
‪11 min drive‬

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Room options

Poolside Suite

Sleeps 6
2 Double Beds and 1 King Bed

Poolside Room

581 sq ft
Sleeps 4
2 Double Beds

Two Bedroom Suite

1119 sq ft
Sleeps 5
2 King Beds

In-room safe, individually decorated, individually furnished

Room Standard With Pool View

Sleeps 4
2 Full Bed(s)

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Pool
Parking included
Free WiFi
Restaurant

per night

$586 total

includes taxes & fees

Mar 14 - Mar 15

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Na Balam Hotel is adjacent to North Beach and within a 15-minute walk of popular sights like Isla Mujeres Ferry Terminal. This 3-star hotel has 21 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.

What's nearby

North Beach - 1 min walk
Miguel Hidalgo - 7 min walk
Cocal Beach - 10 min walk
Isla Mujeres Ferry Terminal - 12 min walk
Dolphin Discovery - 10 min drive

Getting around

Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

‪Lima y Coco - ‬2 min walk
‪Stingray - ‬5 min walk
‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
‪Tarzan - ‬7 min walk
‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

Beach hotel with outdoor pool, near North Beach

Guests of Na Balam Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 120 per vehicle roundtrip. The front desk has multilingual staff that can help with securing valuables and tours/tickets. Other amenities at this beach hotel include wedding services, a banquet hall, and a garden.

Guests can expect to find 32-inch flat-screen TVs with satellite channels. Ceiling fans, safes, and free toiletries are also standard.

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
Ferry terminal shuttle (surcharge)
Free extended parking on site

Food and drink

A bar/lounge
A beach bar
A restaurant

Restaurants on site

Oceanvs

Things to do

Outdoor pool

Family friendly

Outdoor pool

Conveniences

Limited-hour front desk
Safe at front desk

Guest services

Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Pool umbrellas
Terrace

Accessibility

No elevator

2 floors
7 buildings
Banquet hall
Smoke-free property

Room amenities

Bathroom

Free toiletries
Hair dryer (on request)
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

Free bottled water

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual decor
Individual furnishings
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 11 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 120 per vehicle (roundtrip)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

balam Hotel

Beach Hotel na balam Isla Mujeres

Beach na balam

Beach na balam Isla Mujeres

Hotel Na Balam Beach

Na Balam Beach Isla Mujeres

Na Balam Hotel Hotel

Na Balam Hotel Isla Mujeres

Na Balam Beach Hotel Villas

Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at Na Balam Hotel?

Na Balam Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Na Balam Hotel?

As of Feb 28, 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on Mar 3, 2025 start from $241.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Na Balam Hotel?

This hotel is situated in Centro - Supmza 001 within a short 1-minute walk of North Beach and also 12 minutes on foot from Isla Mujeres Ferry Terminal. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Miguel Hidalgo less than a mile away.

Is there parking available at Na Balam Hotel?

Yes, self parking and long-term parking are offered for free at the hotel.

Does Na Balam Hotel have a casino on the premises?

No, Na Balam Hotel doesn't have a casino.

Will I find an indoor pool at Na Balam Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Na Balam Hotel good for couples?

There are many amenities for couples at this hotel, including a beach bar and an outdoor pool plus some guestrooms feature private plunge pools.

Does Na Balam Hotel have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Na Balam Hotel have a restaurant that serves breakfast?

Yes, Na Balam Hotel serves brunch for a surcharge at Oceanvs.

Will Na Balam Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Na Balam Hotel.

Are there connecting rooms at Na Balam Hotel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Na Balam Hotel?

The closest major airport to Na Balam Hotel is Cancun Intl. Airport (CUN), which is 21.8 mi away (120 minutes by car).

Can I book a room with a balcony at Na Balam Hotel?

No, there aren't any guestrooms with balconies at Na Balam Hotel.

Does Na Balam Hotel have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Na Balam Hotel.

Na Balam Hotel Reviews

8.2

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Marco

Traveled with family

Sep 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.

Stayed 3 nights in Sep 2024

10/10 Excellent

Adam, Cibolo

Sep 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

6/10 Okay

Shawna

Traveled with partner

Aug 30, 2024

Disliked: Staff & service, amenities, property conditions & facilities

The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.

Stayed 7 nights in Aug 2024

10/10 Excellent

Ronald

Aug 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

8/10 Good

Juan

Traveled with family

Jul 29, 2024

Liked: Property conditions & facilities

Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.

Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Traveled with family

Jul 18, 2024

Liked: Staff & service, property conditions & facilities

Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property

Stayed 3 nights in Jul 2024

8/10 Good

Renato, Philadelphia

Traveled with family and small children, Traveled with group

Jul 18, 2024

Proximity to the best beach in the Island

Stayed 1 night in Jul 2024

10/10 Excellent

David

Jul 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Jun 2024

10/10 Excellent

Rodney

Traveled with partner, Traveled with family

Jul 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The staff was very friendly and accommodating. I would recommend the property, we will visit again.

Stayed 4 nights in Jul 2024

10/10 Excellent

Jaime

Traveled with family

Jul 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.

Stayed 3 nights in Jun 2024

6/10 Okay

Josh

Traveled with family

Jul 2, 2024

Disliked: Cleanliness, staff & service, amenities

We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.

Stayed 3 nights in Jun 2024

10/10 Excellent

Michele

Jun 30, 2024

Loved this property!

Stayed 1 night in Jun 2024

10/10 Excellent

Coty

Jun 24, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful and quite

Stayed 1 night in Jun 2024

8/10 Good

Misty

Traveled with family

Jun 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

4/10 Poor

Everardo

Traveled with family and small children, Traveled with partner, Traveled with family

Jun 15, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.

Stayed 4 nights in Jun 2024

8/10 Good

Sean

Traveled with partner

Jun 14, 2024

Liked: Cleanliness

Very chill, but the meditation was a little cultish.

Stayed 5 nights in Jun 2024

10/10 Excellent

Andrew

Jun 12, 2024

great beach access and rooms with lofts

Stayed 4 nights in Jun 2024

10/10 Excellent

Emma

Traveled with family

Jun 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Lisseth

Traveled with partner

Jun 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed for 4 nights and we will be back! The property is very well maintained and extremely quiet. We always opt out of hotel room upkeep but they did ask us if we needed more water or towels. The check in process was smooth and quick. The rooms are very plain and simple so if you're looking for a super luxurious place I dont think this would be a great fit for you. The rooms were basic but that was perfect for us because we only went to the room to sleep. We did get the poolside room so it gave us a great view of the pool. The beach is a 2-3 minute walk from the Hotel and the hotel provides day beds to Na Balam guests. There is also a server who comes around to the day beds so you can order beer, drinks, and food from the them and the aguachile was perfect. Na Balam will be a go to now. (:

Stayed 3 nights in Jun 2024

10/10 Excellent

Oleanne

Traveled with group

Jun 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️

Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family

May 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Character and charm and beach

My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had.

Stayed 4 nights in May 2024

10/10 Excellent

Guadalupe

Traveled with partner

May 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Must stay , I’m coming back soon !!!

Stayed 1 night in May 2024

10/10 Excellent

Chris Wayne

Traveled with family

May 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms

Stayed 4 nights in May 2024

8/10 Good

Kevin

Traveled with partner

May 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property was clean and was in a great location to get to restaurants, shops, etc. Free breakfast was good. Not great, but certainly not bad. Bed was like a slab of concrete, but also, not an uncommon thing on the island. Beach area was nice, but there were a ton of empty beach beds and they only let the hotel guests stay in a specific area off to the side for free or we could choose to pay $33.00 to stay in another area. Not a deal breaker, but somewhat senseless. I've stayed at many places on the island and this was definitely a place I would go again. On a side note, I've been traveling to Isla Mujeres for over 25 years. It has always been one of my favorite vacation spots. It is beautiful, beaches are great, the restaurants are delicious, and until recently, it's been affordable. The last 2 times I've gone the prices have gone up considerably. Food and drinks have almost doubled, cab drivers changing the prices to a higher amount going to the same place, etc. My girlfriend had her credit cards stolen while her things were going through security at the airport; right out of the bag they were x-raying. I realize this could happen anywhere, but it was a horrible way to end the trip. Not the resorts fault, but we may start looking for for a new vacation spot.

Stayed 7 nights in Apr 2024