Poor service at the front desk, had to go to the front desk three times to get a new key key did not work, TV doesn’t work, new shower curtain in the shower, bathroom is dirty toilet is dirty
We looking for have inside pool and stay longer. But no pool for my children. Just disappointed
Filthy smelled like cigarettes smoke. Door hanging off the hinge. Holes in carpet. Nothing like the pictures displayed.
The lobby smelled like car pee. The rooms we're not ready at 3pm. We had to wait an extra 15 minutes. The 1st room had a TV that didn't work and it took 20 minutes for someone to come fix it. Then I found drug paraphernalia on the floor so they switched our room which had a big hole in the wall behind the door, the bed was squeeky, the pillows were flat and there was no hot water in the morning just lukewarm. They need to work on these issues for guests to be 100 percent satisfied with their stay.
softbbed
it was quiet, staff address issues, and were helpful
It is completely run down!
Checked in...and immediately had to share our room with roaches. Not a good way to start. Needless to say....we checked out and found a different hotel.
I did not spend any nights here,when I arrive got my room the room was not clean the bathroom was very filthy so I have to room key back and left
This place was awful. The wifi didn’t work and the room phone didn’t work. It smelt like weed throughout the entire place. I was told to check if the hot water & air conditioner worked before I “settled in.” A motel 6 would have been more pleasant.
Loved my stay i was happy with everything the pool room was clean and the area peaceful im comming back again 😎
I got bad rash due to bed bugs .. never again will I stay there.
It was clean and the front desk person was very friendly
Staff was very helpful. Place was dirty, only a sheet on bed, luckily a blanket was in the closet. Heard
Poor service at the front desk, had to go to the front desk three times to get a new key key did not work, TV doesn’t work, new shower curtain in the shower, bathroom is dirty toilet is dirty
We looking for have inside pool and stay longer. But no pool for my children. Just disappointed
Hello Stephanie,It was our privilege to earn your business and we hope to host you again on your next trip.
Filthy smelled like cigarettes smoke. Door hanging off the hinge. Holes in carpet. Nothing like the pictures displayed.
Hello William,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Hello John, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
The lobby smelled like car pee. The rooms we're not ready at 3pm. We had to wait an extra 15 minutes. The 1st room had a TV that didn't work and it took 20 minutes for someone to come fix it. Then I found drug paraphernalia on the floor so they switched our room which had a big hole in the wall behind the door, the bed was squeeky, the pillows were flat and there was no hot water in the morning just lukewarm. They need to work on these issues for guests to be 100 percent satisfied with their stay.
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
softbbed
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
it was quiet, staff address issues, and were helpful
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
It is completely run down!
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
Hello Tia, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our pool. We hope to see you again and that you will be truly impressed with our continued improvements.