I saw the pool pictures and I was sold. My bad I did not read reviews. Our room had wrinkle sheet and kids found a water bottle cap in one of the beds. We did ask to switch to another room, but just 'OK' Saturday morning at the pool was good, it was actually open, unlike Friday night. Although, later that evening it got crazy with kids. The hot tub, which had an occupancy of 8 max, now had up to 15 kids. The water went from somewhat clean to dirty brown. Yuck! I don't know who is tying the hands of the employees, but I think management NEEDs to spend more money to help educate, as well as compensate them for all their hard work. As well as put some money into maintaining this seem to be at one time beautiful hotel. Good Luck!
Carpets were dirty - sink had leak - wake up in morning whole area in puddle - just mot veryclean throughout seemed old and out dated - restaurant doesn’t open till 5 then closes at 9-10 depending on if there is anyone there - so could not go to watch a game at all like the Royals or college football games on Saturday- staff was courteous but did show attitude when you asked questions and bill did not show purchases just prices - so no itemized bill for write off - all in all should have stayed somewhere else - wasn’t a total bad experience but just seems I would have been happier at a different area
Monique at check-in was wonderful. She was so kind, patient, and thorough in her job. Andre and David at the bar kept us laughing and our cups full. The hotel itself has such charm and the atmosphere is welcoming. Our room had an issue but it was swiftly taken care of as best we could at 2am, we were moved in the morning to a new room and it was seamless. The staff at breakfast were all kind and our omelettes were delicious! We will definitely stay with them again when in Kansas City.
The hotel has a great lobby and nice decor, however you can tell it's very outdated and needs upgrades. The elevators were sketchy, both mechanically and they had soft spots on the floor. We had multiple rooms as a group, and every room had at least one issue. Mine had one TV that did not work, and one that did, however it would constantly freeze due to the service provider. One bright spot for this hotel was the complimentary breakfast, evening drinks and the bartender, Andre.
A very worn out facility. It seems nothing has been updated since it was first opened. We had to keep our bathroom door closed so as to keep the smell of sewage from leaking out into the main living area. Overall, it met our needs. Just probably not even close to approaching the value that is paid to stay.
If you need to be near the hospital this place is convenient. But it is very tired and not up to the reputation Embassy Suites created starting years ago. TVs are ancient. Entry carpet has large stain. No coffee in room. Broken iron. Broken sheetrock with mold on it by the window. Tiny toilet shower room. Stained tub. Old sliding glass door seal broken so window stained and cloudy. Paid parking. This hotel belongs somewhere else in the Hilton brand portfolio.
Outdated hotel. The paint in the bathroom was peeling, the bathtub was rusted, the coffee maker was broken, ice machine broken on our floor, stuffy room, $21 just to park. Breakfast was good but only if you get there by 9am. Not happy with this stay.
Look at the recent reviews. Especially look at the reviews outside of Orbitz. Please don't book here.
Breakfast was awesome. Facilities and housecleaning was bad.
Had to change rooms due to a smell. Fountain not working. Pool closed at 9 pm. Food was just okay.
In need of a remodel
Property has character but needs some upgrading. Furniture, wood trim, doors all show nicks and dents. No housekeeping for my 3 day stay. No restsurant in hotel though several in surronding area. Staff were very nice and helpful, best aspect of hotel stay
Very old and run down property, unsafe area, rate charged was way more than value of the facility. Extremely disappointed.
The front desk staff is very welcoming. Caitlin was awesome ! The room was cleaned Thank you!!!
Disapponited that there was no happy hour or made to order omlets. Assuming because of covid
Pool was reservations only for a hour
Love the pool and sauna. Room was clean and bed was comfortable.
Located in Midtown - Westport within a short walk of Nelson-Atkins Museum of Art, Embassy Suites by Hilton Kansas City Plaza is within a few miles (5 km) of other popular sights such as Crown Center. This hotel has 266 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a gym.
Start your day off right with a free buffet breakfast offered each morning. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired internet, and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also standard.
At Embassy Suites by Hilton Kansas City Plaza, guests enjoy features like an indoor pool, a gym, and a sauna. If you drive, self parking is USD 23.00 per night, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include WiFi in public areas, a spa tub, and conference space.
I saw the pool pictures and I was sold. My bad I did not read reviews. Our room had wrinkle sheet and kids found a water bottle cap in one of the beds. We did ask to switch to another room, but just 'OK' Saturday morning at the pool was good, it was actually open, unlike Friday night. Although, later that evening it got crazy with kids. The hot tub, which had an occupancy of 8 max, now had up to 15 kids. The water went from somewhat clean to dirty brown. Yuck! I don't know who is tying the hands of the employees, but I think management NEEDs to spend more money to help educate, as well as compensate them for all their hard work. As well as put some money into maintaining this seem to be at one time beautiful hotel. Good Luck!
Carpets were dirty - sink had leak - wake up in morning whole area in puddle - just mot veryclean throughout seemed old and out dated - restaurant doesn’t open till 5 then closes at 9-10 depending on if there is anyone there - so could not go to watch a game at all like the Royals or college football games on Saturday- staff was courteous but did show attitude when you asked questions and bill did not show purchases just prices - so no itemized bill for write off - all in all should have stayed somewhere else - wasn’t a total bad experience but just seems I would have been happier at a different area
Hi Vincent, We're very sorry to learn we were unable to offer a great stay. Please, get in touch so we can make it right with you!
Monique at check-in was wonderful. She was so kind, patient, and thorough in her job. Andre and David at the bar kept us laughing and our cups full. The hotel itself has such charm and the atmosphere is welcoming. Our room had an issue but it was swiftly taken care of as best we could at 2am, we were moved in the morning to a new room and it was seamless. The staff at breakfast were all kind and our omelettes were delicious! We will definitely stay with them again when in Kansas City.
Dear Betsey, We're thrilled to hear about your wonderful stay. We loved having you in-house and being able to take care of your party. Please, come back to see us soon!
The hotel has a great lobby and nice decor, however you can tell it's very outdated and needs upgrades. The elevators were sketchy, both mechanically and they had soft spots on the floor. We had multiple rooms as a group, and every room had at least one issue. Mine had one TV that did not work, and one that did, however it would constantly freeze due to the service provider. One bright spot for this hotel was the complimentary breakfast, evening drinks and the bartender, Andre.
Dear Robert, We are very sorry we could not offer a fantastic stay. We hope to have another chance to make it right with you!
Hi Tonya - Thank you for staying with us! If you would like to reach out to us directly so we can get more information on your stay, we would appreciate the opportunity to make it right with you.
A very worn out facility. It seems nothing has been updated since it was first opened. We had to keep our bathroom door closed so as to keep the smell of sewage from leaking out into the main living area. Overall, it met our needs. Just probably not even close to approaching the value that is paid to stay.
Hi Scott! Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced, but I appreciate you bringing it to our attention as we are continually working towards improving our guest experience. I hope you will consider giving us another chance in the future!
If you need to be near the hospital this place is convenient. But it is very tired and not up to the reputation Embassy Suites created starting years ago. TVs are ancient. Entry carpet has large stain. No coffee in room. Broken iron. Broken sheetrock with mold on it by the window. Tiny toilet shower room. Stained tub. Old sliding glass door seal broken so window stained and cloudy. Paid parking. This hotel belongs somewhere else in the Hilton brand portfolio.
Hi Stephen! Thank you for staying with us and for the feedback about your stay. We are always working towards improving the experience for our guests and I hope you will consider giving us another chance in the future.
Outdated hotel. The paint in the bathroom was peeling, the bathtub was rusted, the coffee maker was broken, ice machine broken on our floor, stuffy room, $21 just to park. Breakfast was good but only if you get there by 9am. Not happy with this stay.
Hi Sara! Thank you for taking the time to let us know about your stay. I am sorry to hear you were unhappy. We appreciate your feedback as we are always working towards improving the experience for our guests. I hope you will consider giving us another chance in the future!
Look at the recent reviews. Especially look at the reviews outside of Orbitz. Please don't book here.
Breakfast was awesome. Facilities and housecleaning was bad.
Hi Dave! I am happy to hear that you enjoyed the breakfast while staying with us! I am sorry that you felt the other areas of the hotel were lacking. I hope you will consider giving us another chance in the future!
Dear Laura, we appreciate your feedback and are truly sorry to hear about your experience. We understand that the condition of the pool and the room did not meet your expectations. We value your suggestions regarding our staff and hotel maintenance. Rest assured, we are committed to improving our services and facilities. We hope to have the opportunity to serve you better in the future.