John the manager that assisted when I checked in was awesome!!! His kindness was the best part of our stay!!
There were no ice machines on each floor and no vending machines. Hotel needs to be updated
Clean and front desk/valet very helpful. Dislike bathroom sink was clogged.
Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
I didnt like the staff very unprofessional
Property looks good but the room is not clean
The property was exceptionally clean and beautifully decorated for the holidays.
Definitely NOT worthy of a 4-star distinction.
great
The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.
Located in Downtown Houston within a short walk of Toyota Center, The Whitehall Houston is within a mile (2 km) of other popular sights such as Downtown Aquarium. This 4-star hotel welcomes guests with 259 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, safes, and phones.
At The Whitehall Houston, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 40 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
John the manager that assisted when I checked in was awesome!!! His kindness was the best part of our stay!!
There were no ice machines on each floor and no vending machines. Hotel needs to be updated
We are so sorry for the inconvenience you experienced. We hope to use your feedback and pass it along to upper management.
Clean and front desk/valet very helpful. Dislike bathroom sink was clogged.
Dear Raquel, Thank you for the kind review, particularly the generous comments about our service. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests; it will be a pleasure to share your compliments with our associates. We have also noted your additional comments concerning the bathroom, and we appreciate you bringing this to our attention so that we can address it. We are grateful for all your feedback and look forward to welcoming you back to The Whitehall Houston soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
We are so glad that you had a wonderful stay and the staff did a great job. We hope to see you again soon.
I didnt like the staff very unprofessional
Howard, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
Christina, Thank you for staying with us at The Whitehall Houston. We look forward to hosting you again! Warm Regards, General Manager
Property looks good but the room is not clean
Ted, thank you for your review. We value your feedback and will make the necessary changes to ensure our guests have the best experience possible. Warm Regards, General Manager
The property was exceptionally clean and beautifully decorated for the holidays.
Marisel, thank you for staying with us at The Whitehall Houston. We are delighted to hear that our property and décor were high points of your experience. We look forward to hosting you again! Warm Regards, General Manager
Definitely NOT worthy of a 4-star distinction.
Derrick, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
great
Michael, we’re delighted you enjoyed our property and location. We appreciate your feedback! Thank you for choosing The Whitehall Houston. Join us again soon! Warm Regards, General Manager
Dear Tyshema, It was our pleasure to welcome you to The Whitehall Houston. We are delighted that your experience was perfect from start to finish, and we appreciate you taking the time to share your generous comments. It was rewarding to read your kind remarks regarding John's attention to detail; we will enjoy sharing that they were such a memorable part of your visit. We hope to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager