Not happy with my stay here, but not entirely because of the property. 1st - I was in the middle of business travels between states and chose this location because they said it had "onsite laundry"; well upon checking in I was told it had been out-of-order for a "couple weeks". Frustrating. 2nd - there was a youth baseball team staying at the property and management allowed the children run up and down the hallways slamming doors, throwing baseballs and yelling until 11pm. I put this mainly on the parents as one morning during breakfast let her dog off leash to throw it the ball down the hallway. What is wrong with people? I complained to the very young front desk gentleman and he seemed a bit overwhelmed by the chaos. Needless to say it went on until the noisely left in the morning. 3rd - the breakfast was picked-over and undercooked. There was a line for everything so I just skipped it.
The place is super clean and new. The location is in the middle of parking lots … it’s location is convenient but not pretty.
Breakfast option was limited and not good quality. Staff not friendly at all.
Modern and great price
Clean, uncluttered, welcoming and comfortable.
I think for a Hilton hotel it was OK I didn't find anything exceptionally great about the hotel they had bed spread on the bed as a blanket the heater didn't work half the time they had kids yelling in the hallway on the 5th floor it was just not what I expect from a Hilton hotel yeah All it was was a mattress for the bed piece of foam or whatever it was no Box spraying nothing like that uh the frigerator made noise all night long overall I think my stay I would rate from 1 to 10 about a good 5 and a 1/2 breakfast was scarce pancakes and few items that was about it Last time I'll stay there though
Great one-night stay for a hockey tournament, the team enjoyed it! Good breakfast in the morning too.
The desk agent was helpful and had a wonderful personality. Highly customer service focused and very friendly!
I would Highly recommend this place, top knotch amenities and price was great.
I would’ve given it five stars but I asked for an ice bucket and they didn’t have any. The air conditioning in the room as well as in the lobby did not seem like it was working that well. And the pool is listed as heated and it is not.
A
Tru by Hilton Troy Detroit places you within 2 miles (3 km) of Oakland Mall and AirTime Trampoline & Game Park. This 124-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Other amenities include coffee makers, hair dryers, and desks.
Tru by Hilton Troy Detroit features an indoor pool, a gym, and a 24-hour business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage.
Not happy with my stay here, but not entirely because of the property. 1st - I was in the middle of business travels between states and chose this location because they said it had "onsite laundry"; well upon checking in I was told it had been out-of-order for a "couple weeks". Frustrating. 2nd - there was a youth baseball team staying at the property and management allowed the children run up and down the hallways slamming doors, throwing baseballs and yelling until 11pm. I put this mainly on the parents as one morning during breakfast let her dog off leash to throw it the ball down the hallway. What is wrong with people? I complained to the very young front desk gentleman and he seemed a bit overwhelmed by the chaos. Needless to say it went on until the noisely left in the morning. 3rd - the breakfast was picked-over and undercooked. There was a line for everything so I just skipped it.
Thank you!!
The place is super clean and new. The location is in the middle of parking lots … it’s location is convenient but not pretty.
Thank you for the feedback.
Breakfast option was limited and not good quality. Staff not friendly at all.
Thank you for your feedback. Our breakfast is to the Tru Brand Standard, we apologize that it was not enjoyable during your stay.
Thank you for the feedback, we appreciate you!
Thank you for the feedback, we appreciate you!
Modern and great price
Thank you!
Thank You!
Thank you! We appreciate your feedback!
Clean, uncluttered, welcoming and comfortable.
Thank you for the positive feedback. We appreciate it!
Thank you for your feedback. Please know we are always working to stop the kids from playing in the halls and are never allowing it to go on. Alot of times parents use the hotel like it's a baby-sitting service. There have been a few times we mentioned evicting them due to the behaviors of their children. We do apologize that the laundry room is OOO. This is the first time it has been out since opening. We already addressed the issue, we are waiting for the parts to become available in order to fix it. We hope you come back and have a better experience with us. Thanks again!