The parking lot it a bit confusing after you entered the vertical ramp. It took me a bit to determine where the entrance at the rear of the building was.
The staff was superb. We did have problems with heating which was quickly taken care of. Also the bed..soooo comfy!
Beautiful lobby. Room was clean.
I loved how friendly and accommodating everyone was! Joy and Chef Donald made my breakfast time a wonderful way to start my day, and thanks to Nelson, the bartender who helped me unwind with a coctail in the evening. I would definitely return and recommend you to anyone/everyone!
When we first got there we were given the wrong room, the toilet didn’t work and the bed was dirty. I am so disappointed in the Westin, I expected so much better from them.
Overbooked rooms, downgraded us, then took 2 hours to get us bedding for a broken sofa bed. What a joke. Boo!!!!!! Hilton Boooo!!!
Staff and service was amazing.
Just had an amazing stay!
I have no complaints, the room was clean and comfortable and the staff were very helpful and knowledgable.
The windows open. Its not too much traffic in the area.
Towels were not soft. No bathrobe despite brochure touting it. WiFi free or not? Unclear! LAN problems required visit from engineer who showed up with a phone number for me to call which then required 20 minutes to sort. But overall nice room bathroom bed shower etc
Easy parking
Awesome!
What I didn't like is that we have been staying at the Westin Hotel since the early 2000's maybe late 90's and we have never had a problem at check in time, but this time they gave me a big problem and I had to call customer service because my wife for the last 23 years name was not on the itinerary but she is on the account. I have never been so embarrassed in my life everyone standing there looking at me like I'm cheating on my wife.
Within a short walk of Lawrence Technological University, The Westin Southfield Detroit is within 2 miles (3 km) of DMC Sinai-Grace Hospital. This hotel has 388 rooms and welcomes guests with conveniences like a restaurant, an indoor pool, and a gym.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.
Guests can expect to find WiFi and 49-inch LCD TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
At The Westin Southfield Detroit, guests enjoy features like an indoor pool, a gym, and WiFi in public areas. Parking is available for USD 10.00 per night (USD 25 per night for valet parking), and there's also a bus station shuttle. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
The parking lot it a bit confusing after you entered the vertical ramp. It took me a bit to determine where the entrance at the rear of the building was.
Dear TRUNG, Thank you for staying with us. I have noted your feedback regarding parking. It was our pleasure hosting you, and we hope to see you again. Best, Lance Misner, GM
The staff was superb. We did have problems with heating which was quickly taken care of. Also the bed..soooo comfy!
Dear Annitta, I’m so glad you enjoyed our hotel and the level of service we provide! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Lance Misner GM
Dear MICHAEL,We can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Lance MisnerGeneral Manager
Beautiful lobby. Room was clean.
Dear Beverly,All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday.Best,Lance MisnerGeneral Manager
I loved how friendly and accommodating everyone was! Joy and Chef Donald made my breakfast time a wonderful way to start my day, and thanks to Nelson, the bartender who helped me unwind with a coctail in the evening. I would definitely return and recommend you to anyone/everyone!
Dear Sarah Jeanne,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you, especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Lance MisnerGeneral Manager
When we first got there we were given the wrong room, the toilet didn’t work and the bed was dirty. I am so disappointed in the Westin, I expected so much better from them.
Dear Shardai,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Lance MisnerGeneral Manager
Overbooked rooms, downgraded us, then took 2 hours to get us bedding for a broken sofa bed. What a joke. Boo!!!!!! Hilton Boooo!!!
Dear reid,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Westin. I apologize for our shortcomings and hope we can redeem ourselves to you on a future visit.Sincerely,Lance MisnerGeneral Manager
Dear Megan,Thank you for your time in sharing your kind review, and please visit us again.Best,Lance MisnerGeneral Manager
Staff and service was amazing.
Dear Shawon,We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.Best,Lance MisnerGeneral Manager
Dear Monica, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Lance Misner, GM