The hotel was good, relatively clean and new. However, the front desk employee was less then friendly and almost borderline rude. Our room was handicap accessible, which we did not request, and I could not get the blinds to work and was not able to turn the heat on so the room was quite chilly. The towels were ripped with holes.
The bathroom sink spigot was so close to the backside of the sink it was almost impossible to use. And housekeeping was average. Not enough toilet paper or soap left. Desk staff had very blah attitudes.
The area was very quiet and was able to rest with no problem
The ladies at the desk were very nice checking in and out. Room was large and clean and had a nice view
This a newer established hotel, although maintenance and daily upkeep is severally lacking. The staff is friendly, but obviously whatever is being done to prep for your visit shows a lack of integrity in their prep. There also seems to be prominent issue as mentioned with previous reviewers regarding the availability of selected room upon booking being actually available during time of check-in. Both luggage carts on the day of our arrival had respectively a flat wheel, made for navigating the cart very troublesome and dicey. We arrived on our first night to hotel with no king suites available, inquired whether that would be the case for the entirety of our stay (5 nights) associate assured me it would be ready first thing in the morning. That’s a concession for the inconvenience, the associate gave us $12 off our first night rate and handicap accessible room. So we consciously had to make an effort not to unpack all our belongings due to this matter. First room was much cleaner than second room. Fast forward next day, we leave early for activities call the hotel mid day, speak with a young lady regarding whether or not king suite is ready, she checks under availability nothing is prepared and she said housekeeping wasn’t made aware that they had to prepare a king suite for guests. Associate states she will give me a call back to let me know if this could be accommodated, no call back given I ring them close to 6p.m., another associate states room was ready for us.
They need better breakfast options
Room was clean, Staff was friendly. Would stay here again.
Pretty, clean and friendly
Excellent stay, great hotel! That said, shower water pressure a bit low and sink faucet hard to wash hands.
The parking lot clean quite green grass no nosie no loudest
That you couldn't get your room attention after 12:00PM but other that that i had no complaints
After purchasing my room through Orbitz Holiday Inn required a $100 hold on my credit card. The guy who assisted me was very nice and informative. My room 608 had to be changed to 626 due to prior guest pizza and pop left ieft in the fridge. Which should been clean out prior to any guest arrival.
New building in convenient location. Bar and restaurant are on site and there are other dining optioms minutes away,
The hotel was good, relatively clean and new. However, the front desk employee was less then friendly and almost borderline rude. Our room was handicap accessible, which we did not request, and I could not get the blinds to work and was not able to turn the heat on so the room was quite chilly. The towels were ripped with holes.
The bathroom sink spigot was so close to the backside of the sink it was almost impossible to use. And housekeeping was average. Not enough toilet paper or soap left. Desk staff had very blah attitudes.
Thank you for your feedback Carol. We will address your concerns with our staff and look forward to improving our guest experience.
The area was very quiet and was able to rest with no problem
Hello Louis, It's been a pleasure to serve you! We are so glad you had a wonderful experience. We appreciate the positive feedback. Thank you!
The ladies at the desk were very nice checking in and out. Room was large and clean and had a nice view
Hello Amber, We are so glad you had a wonderful experience! Our staff was very happy to serve you. We appreciate your positive review and I will definitely let the morning shift know that they are doing excellent! Thank you.
This a newer established hotel, although maintenance and daily upkeep is severally lacking. The staff is friendly, but obviously whatever is being done to prep for your visit shows a lack of integrity in their prep. There also seems to be prominent issue as mentioned with previous reviewers regarding the availability of selected room upon booking being actually available during time of check-in. Both luggage carts on the day of our arrival had respectively a flat wheel, made for navigating the cart very troublesome and dicey. We arrived on our first night to hotel with no king suites available, inquired whether that would be the case for the entirety of our stay (5 nights) associate assured me it would be ready first thing in the morning. That’s a concession for the inconvenience, the associate gave us $12 off our first night rate and handicap accessible room. So we consciously had to make an effort not to unpack all our belongings due to this matter. First room was much cleaner than second room. Fast forward next day, we leave early for activities call the hotel mid day, speak with a young lady regarding whether or not king suite is ready, she checks under availability nothing is prepared and she said housekeeping wasn’t made aware that they had to prepare a king suite for guests. Associate states she will give me a call back to let me know if this could be accommodated, no call back given I ring them close to 6p.m., another associate states room was ready for us.
Hello Hadi, We sincerely apologize for your experience at our location regarding room availability. We are pleased to let you know that we have overlooked your review and made necessary changes to our front desk staff communication with our staff and changed the wheels on our luggage carts. Your review is appreciated and we thank you for sharing these details to further improve our guest experience. We would love to see you again the next time you are in the Livonia area. Thank you!
They need better breakfast options
I'm very sorry for your experience