We had what I would call a "block suite". You entered 1 door, then there were 2 additional doors. 1 door was our suite. The other door opened to two additional suites. This meant we heard the door slam 3 times before the other guests even entered the hallway. Our furnace ran the entire time; as it also heated the hallway between the "suite block". I would not stay in another block such as this as it was extremely noisy between multiple slamming doors and the furnace running the ENTIRE stay. I will ensure that we are not booked in this style of suite in the future!
The staff were great. Quick service, knowledgeable and friendly- even if they did loose our car in the valet parking deck. The room was not clean. The ice maker didn’t work and the doors were super loud. This was our second visit. Not as good a stay as last time.
Only stay here when I’m in town. Perfect location and place to stay.
Very friendly and helpful front desk, great location for shopping and old downtown Branson.
The room was dusty Actually the person before us through the message on a miracle to clean it and it was still there The shower door it was leaking so it was bothering everywhere The breakfast buffet is cross the street in another hotel and it was three-quarter empty cold and dry for Hilton very sad
Had a nice room overlooking the fountains at the landing. There was only 1 washcloth in the bathroom. Our breakfast facility was across the street. It would be nice to have coffee available in the lobby on the side of Branson landing- I feel like hotels use Covid as an excuse to not have certain accommodations like pre Covid.
For 300 a night you'd think the shower wouldn't have mold in every corner and 3 calls over several hours could get towels
Our condo had no hot water. We had to go to a condo across the hall to take a shower. We were told that the water heater was in the room next door and they would get it fixed. The next morning we all took cold showers because the issue wasn’t fixed. I mentioned this upon check out and the staff didn’t seem to care.
They said we had a balcony with a view of the landing . We had a balcony with a view of the roof top air conditioning units . Very disappointing. The hallway was dirty and needed vacuumed.
Location is great. Staff are very helpful and friendly.
Great location. Staff was very friendly. Room was pretty standard but nice size and layout.
Great location. Beds comfortable and overall very clean!
Located in Downtown Branson, Hilton Promenade at Branson Landing is next to popular attractions like Branson Convention Center and Branson Landing. This 3.5-star hotel has 242 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour gym. It's connected to a shopping center in central Branson and also close to Fritz's Adventure and Dolly Parton's Stampede Dinner Attraction.
Enjoy dining at Level 2 Steakhouse, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
Guests can expect WiFi, wired internet, and 55-inch Smart TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are also available. Housekeeping is available on request.
Guests of Hilton Promenade at Branson Landing have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 15 per night (USD 25 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Thank you for staying with us at the Hilton Promenade! From our family to yours Happy Holidays and all the best in the New Year!
Thank you for taking the time to provide a review of your stay. Our management team continually monitors guest reviews so that we can improve our product and services, we will look into your reservation to see what areas we are able to improve. We appreciate your time and business and hope to welcome you back during your next adventures in Branson for an improved experience!
We had what I would call a "block suite". You entered 1 door, then there were 2 additional doors. 1 door was our suite. The other door opened to two additional suites. This meant we heard the door slam 3 times before the other guests even entered the hallway. Our furnace ran the entire time; as it also heated the hallway between the "suite block". I would not stay in another block such as this as it was extremely noisy between multiple slamming doors and the furnace running the ENTIRE stay. I will ensure that we are not booked in this style of suite in the future!
Thank you for taking the time to provide a review of your stay. Our management team continually monitors guest reviews so that we may improve our products and services. We appreciate your business and hope that we can welcome you back during your next adventures in Branson.
The staff were great. Quick service, knowledgeable and friendly- even if they did loose our car in the valet parking deck. The room was not clean. The ice maker didn’t work and the doors were super loud. This was our second visit. Not as good a stay as last time.
Thank you Susan for your kind words for our team. We are sorry to let you down on this visit and appreciate you taking the time to share the feedback. We will ensure we follow up in these areas to improve for your next visit. We appreciate you and look forward to serving you in the future.
Only stay here when I’m in town. Perfect location and place to stay.
Thank you very much for being our guest. We truly appreciate your business and kind words. We look forward to serving you in the future.
Very friendly and helpful front desk, great location for shopping and old downtown Branson.
Thanks very much- we appreciate your business and hope you will visit again.
The room was dusty Actually the person before us through the message on a miracle to clean it and it was still there The shower door it was leaking so it was bothering everywhere The breakfast buffet is cross the street in another hotel and it was three-quarter empty cold and dry for Hilton very sad
We are very sorry. We appreciate your business and we agree this is not our standard. Thank you for letting us know so we may work to improve for future guests. We wish you well.
We again apologize for your experience. Please know this is not our standard for our guests. Your feedback regarding your item as well as the delayed availability of your room has been shared with our management team so we may work to improve for future visits. We hope you will consider us again sometime in the future.