$113 Cheap flight deals from Detroit (DTT) to Akumal (CUN)

Everything was great except rooftop barman Jonathan, he was very rude and slow

Great property with friendly staff. The pool games and evening entertainment are awesome. Very family friendly.

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

The only thing is for a vegetarian the options were limited

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

The staff and activities

The food, the staff, the location everything was amazing!

Incredibly disappointing experience. This is a 3.5 star facility at best. Had 1 full day without hot water & another without electricity. Buffet quality and options were sub-par and mediocre. Reservation restaurants food was good, but not excellent and while few servers were excellent, overall they need major training. Too few options for vegetarians and there was no effort made to accommodate a picky eater like I am. A/C supply grilles in buffet area drip dirty condensation onto you and your food. Omelet station line too long, smoothie station not enough fruit / berry options. Rooms need major refresh. Our tub / shower leaked water across the floor by toilet daily, ceiling is moldy & wet / damaged above shower. Bed incredibly uncomfortable, room was extremely loud from Lobby area music & entertainment directly below us, so much so it was annoying and hard to talk to one another inside our room. Cleaning staff did not refill shower gel, or mouthwash, & put out 1 set of slippers & robe for 2 people. A/C thermostat display was broken. Cordless phone in room did not work. Deep Tissue massage at Spa was horrible and had to ask for refund. The take all the best locations surrounding the pool overlooking ocean and reserve for cabanas that are not included with all-inclusive. While we had an overall good time, this hotel did not meet our expectations, their claims of excellence, or live up to previous reviews.

The resort was clean, pleasing, and plenty of space. The food however left something to be desired. I feel that quality was sacrificed for quantity. Even the "nicer" dining areas were somewhat of a disappointment. The Flame was a total disappointment. The grilled chicken wasn't grilled and was very dry. The Strip steak wasn't what a Strip steak should be and was mostly fat and gristle. The food at the grills at the pool and the party were fantastic. The staff was great.